Garuda Indonesia

Awards & Accolades

Awards_&_Accolades/sBUMN-AWARD2003.jpgNational Customer Day Awards 2003
Awards_&_Accolades/sIBBA2003-Most%20Value%20Brand.jpgIndonesian Most Value Brand Award 2003
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Indonesian Best Corp Brand Award 2003
Awards_&_Accolades/ibba_2002.jpgIndonesian Best Brand Award 2002
On July 11, 2002, Marketing Research Specialist MARS and business magazine SwaSembada presented Garuda Indonesia with Indonesian Best Brand Award as the most valuable brand in airline/airways service category.
Awards_&_Accolades/icsa_2001.jpgCustomer Satisfaction
Marketing Research Institute Frontier and business magazine SwaSembada presented Garuda Indonesia with Their ICSA Award 2001 (Indonesian Customer Satisfaction Award) in the category "Total Customer Satisfaction".
Awards_&_Accolades/icsa_2000.jpgCustomer Satisfaction
Marketing Research Institute Frontier and business magazine SwaSembada on 7 September 2000 presented Garuda Indonesia with Their ICSA Award 2000 (Indonesian Customer Satisfaction Award) in the category "Total Customer Satisfaction".
Awards_&_Accolades/airfinance_2001.jpgBest Corporate Finance Deal of The Year 2001
After going through a tough negotiating process and succeeding in completing its debt restructuring, Garuda was awarded the " Best Corporate Finance Deal of the Year 2001 " from Air finance Journal-London on April 8, 2002.
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Best "On Time" Airline Schiphol International Airport
On 10 January 2002, Schiphol Airport Amsterdam declared Garuda Indonesia as winner of its "Punctuality Inter-continental Airlines 2000"award-the most on time airline on international routes.
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Amsterdam Airport Schiphol Award 2000
Best "On Time" Airline Schiphol International Airport on 18 January 2001, Schiphol Airport Amsterdam declared Garuda Indonesia as winner of its "Punctuality Intercontinental Airlines 2000"award-the most on time airline on international routes.
Awards_&_Accolades/exem_2001.jpgEXEM 2001 Award
Experiential Marketing & Emotional Branding Champion 2001) from MarkPlus & Co.
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Speediest Implementation of SAP
PT SAP Indonesia awarded Garuda Indonesia on 17 October 2000 its "Best Implementation of 1999" award. The SAP system is an integrated data software processing system containing modules covering accounting, finance, asset management and human resource management etc.
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International Standard Information System
DNV (Det Norto Veritas), A Netherland -based standard certification institute, presented Garuda Information Systems with an ISO -9001 Certificate on 25 May 2000.
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International Standard Training
Garuda Aviation Training received an ISO-9001 certificate on 26 January 2000 from TUV, a German-based standards certification institute.
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Innovator : Crisis Busting Award
Travel Weekly East Magazine, Singapore, presented Garuda Indonesia Innovators Award 2001 Airline (International) :
Crisis Management. Award are given to institutions, businesses and individual as an acknowledgement of their extraordinary achievements, or to those who have succeeded in formulating and carrying out an innovative concept or idea.
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FAA Maintenance and Repair Certificate The United States Federal Aviation
Administration (FAA) on 28 February 2000 announced the Garuda Maintenance Facility had fulfilled requirements as an "approved repair station" in accordance with FAR 145, and had satisfied the quality guarantee needed to carry out maintenance, including engine and aircraft components, on aircraft owned by US airlines.


YEARAWARD
2008
  • Call Center Award by Center Customer Satisfaction & Loyalty & MARKETING
  • Indonesia’s Most Admired Companies (IMAC) by Frontier & Business Week
  • Indonesia Best Brand award “ Platinum Award “ by MARS & SWA
  • Transforming Strategic IT to Business Improvement by Warta Economy @ company Award 2008
  • The Company The Best Corporate Image by Frontier & Business Week
  • Service Quality Award 2008 for achieving exceptional total quality satisfaction by Majalah Marketing
  • Perusahaan Idaman 2008 by Warta Ekonomi
  • Service Excellent Champion 2008 by MarkPlus & Co
  • Call Center Award by Center Customer Satisfaction & Loyalty & MARKETING
  • Indonesia's Most Admired Companies (IMAC) by Frontier & Business Week
  • Indonesia Best Brand award " Platinum Award " by MARS & SWA
  • Transforming Strategic IT to Business Improvement by Warta Economy @ company Award 2008
  • The Company The Best Corporate Image by Frontier & Business Week
  • Service Quality Award 2008 for achieving exceptional total quality satisfaction by Majalah Marketing
  • Perusahaan Idaman 2008 by Warta Ekonomi
  • Service Excellent Champion 2008 by MarkPlus & Co
2007
  • Service Quality Award 2007 (Diamond) from Center for Customer Satisfaction and Loyalty, and Marketing Magazine.
  • Indonesian Most Admired Company (IMAC) Airline Category by Frontier & Business Week
  • Indonesian Best Brand Award (IBBA) by MARS & SWA
  • IPRA Award 2007 (International Public Relations Association) certificate of Excellent in Crisis Management
  • Indonesian Customers Satisfaction Award (IVSA) by Frontier & SWA
  • Indonesian Most Admired Company (IMAC) Airline Category the Company with the Best Corporate Image Presented by Frontier & Business Week
  • Call Center Award "Achieving Good Service Performance" for Airline Category.
2006
  • Call Center Award 2006 Airline, for Achieving Excellent Service Performance.
  • Indonesia Customer Loyalty Award (ICLA) 2006 from SWA Magazine and MARS Marketing & Research.
  • National Customer Service Championship Award 2006 from Center for Customer Satisfaction and Loyalty.
  • Indonesia's Most Admired Companies (IMAC) Award 2006 from BUSINESS WEEK Magazine and FRONTIER Marketing & Research Consultant.
  • Indonesia Golden Brand 2006, Indonesian Best Brand Award
  • (IBBA) 2006 from SWA Magazine and MARS Marketing & Research.
  • Indonesian Customer Satisfaction Award (ICSA) 2006 from SWA Magazine and Frontier Consulting Group.
  • Safety Award (Indonesia's Most Caring Companies 2006) from Safety Award (Indonesia's Most Caring Companies 2006).
  • BUMN Website Award, Ministry of State Owned Enterprises.
  • Superbrands Award for Best Local Brand, Superbrands Internasional
2005
  • Indonesia Best Brand Award (IBBA) by MARS & SWA
  • Indonesia Golden Brand Award by MARS & SWA
  • Superbrand Award by Super brand International
  • Indonesia Customer Loyalty Award (ICLA) by Center Customer Satisfaction & Loyalty & MARKETING
  • Call Center Award (best call center) by Center Customer Satisfaction & Loyalty & MARKETING
  • The 4th E-Company Award 2005 by "Warta Ekonomi" Magazine
  • Indonesian's The Most Admired Company (IMAC)
  • Innovation Award by MARS, SWA and BPPT
2004
  • ISO 9001 : 2000 (System Management Quality) From TUV Germany
  • CASR 142/147 From DSKU (DGAC)
  • Indonesian Best Brand Award (IBBA) 2004 : The Best Transportation Company - The Most Valuable Brand in Airline Service
2003
  • Indonesian Best Brand Award (IBBA) by MARS & SWA
  • Indonesian Customer Satisfaction Award (ICSA) by Frontier & SWA
  • Superbrand by Super brand International
  • BUMN Award : Service Strategy, National Service Day
  • Indonesia's Most Admired Companies (IMAC) by Frontier & Business Week
2002
  • Airbus Reliability Award - Excellence in A330 Operational Reliability for the year by Airbus Industry PATA
  • ITB award - Best Marketing Effort Airline International by Travel Weekly East Indonesian Best Brand Award (IBBA) by MARS & SWA
  • Indonesian Customer Satisfaction Award (ICSA) by Frontier & SWA
  • Indonesian Most Admired Companies (IMAC) by Frontier & Tempo Media Group
2001
  • Air finance Award - Deal of the Year by Air Finance Journal, London
  • Experiential Marketing & Emotional Branding Champion (EXEM), by SWA & Mark Plus & Co.
  • Indonesian Customer Satisfaction Award (ICSA), by Frontier & SWA
  • Amsterdam Airport Schiphol Award - Punctuality Intercontinental Award
  • Innovator : Crisis Busting Award by Travel Weekly East Magazine
2000
  • Indonesian Customer Satisfaction Award (ICSA), by Frontier & SWA
  • Air Safety Award (Best Airline Safety) SAP Indonesia Award - The Best Implementation of 1999
  • Amsterdam Airport Schiphol Award - Punctuality Intercontinental Airlines

  • FRONTIER (Research Consultant)
  • SWA (The Leading Business Magazine)
  • MARS ( Marketing Research Specialist)
  • TEMPO (Weekly Magazine))
  • BUMN (State Owned Enterprises)
  • MarkPlus & Co (Research Consultant)
  • Warta Ekonomi (Weekly Business & IT Magazine)
  • Center Customer Satisfaction & Loyalty (Research Consultant)
  • MARKETING (Weekly Magazine)
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