Baggage means customer's belongings or personal property deemed necessary or appropriate for wear, use, comfort or convenience.
This link is designed to give you another convenient option for obtaining current information regarding the status of your mishandled baggage. All you need to do is enter the file reference number provided by our baggage service staff and your name. Then, click the "submit" button and the system will tell you the status of your lost baggage.
This online link also enables direct communication between you and Garuda Indonesia. By clicking on the "contact your airline" button, you can give direct comments or questions to those handling your file. We will then respond to you by either telephone or e-mail. We offer this service worldwide and apologize in advance for any inconvenience due to its availability in English only.