Passenger Service Assistance
Passenger Service Assistance (PSA)
Passenger Service Assistance (PSA) is a service provided by Garuda Indonesia in the airport. The officers assigned by Garuda Indonesia will help and ensure convenience for the passengers, both on their departure and arrival.
In the past, this assistance is known as Valet Service. To keep up with the increasing amount of flights and passengers, PSA officers now have bigger responsibilities. In addition to C Class passengers, they now also serve all Garuda Indonesia passengers who require assistance in the airport. PSA is determined in the Service Level Agreement (SLA).
At the moment, PSA is applied on Soekarno-Hatta International Airport. However, this service may also be developed on other airports. PSA includes assisting the passengers of domestic and international flights during the check-in, Fast Track immigration (for international flights) upon departure and arrival, transit and (for C Class passengers) on baggage handover on the arrival terminal.
PSA is also provided on the Premium Check In program launched by Garuda Indonesia in Soekarno-Hatta International Airport. The passengers will be assisted during the check-in process, including for the passenger profiling and baggage profiling.
After C Class passengers and GFF tier Platinum passengers are assisted on the check-in process, they will be assisted on the Immigration Check (for international flights). The officers will continue to assist until the passengers are in the Executive Lounge.
