Corporate Vision and Mission
The flag carrier of Indonesia that promotes Indonesia to the world, supports national economic development by delivering professional air travel services.
Garuda Indonesia is the flag carrier of Indonesia and serves as a full service airline. Garuda Indonesia currently operates 82 aircrafts and serves 33 domestic and 18 international destinations in Asia (Regional Southeast Asia, Middle East, China, Japan and South Korea), Australia, and Europe (The Netherlands).
As a result of its concern to safety, Garuda Indonesia received IOSA (IATA Operational Safety Audit) as proves that the airline has fulfilled global best practice in safety and security procedures.
In its ongoing efforts to improve its service, Garuda Indonesia has launched its new service called “Garuda Indonesia Experience”. This new service offers new concept of services that reflects the best and genuine Indonesian hospitality at all service aspects. In order to support the new service, all Garuda latest aircraft are fitted with Garuda Indonesia’s new signature interior: individual touch-screen LCD TVs for executive and economy class passengers and equipped with Audio Video on Demand (AVoD). AVoD is an entertainment system that offers latest movie and audio tracks at your fingertips.
A number of awards in the last two years are a real prove of Garuda Indonesia competencies. In 2010, Skytrax rewarded Garuda Indonesia as a “Four Star Airline” and “The World’s Most Improved Airline”. Subsequently, in July 2012 Garuda Indonesia received “Best Regional Airline in Asia” and “World’s Best Regional Airline”. Sydney-based Centre for Asia Aviation (CAPA) awarded Garuda Indonesia as “Airline Turnaround of the Year” in 2010. And in 2012, Roy Morgan, indepedent international research in Australia, awarded Garuda Indonesia as "The Best International Airline" for the month of January, February, and July.
Garuda Indonesia has successfully managed the period of “on the brink of failure” to “success” in era of 2006-2010. After the struggle period, Garuda Indonesia will continue with an aggressive 5-year expansion program known as the ‘Quantum Leap’. The program will drive the company to grow much bigger with wider network and better quality of service.
Garuda Indonesia has three services hub in Indonesia. First, business hub, based in Soekarno-Hatta International Airport, Jakarta. Second, leisure hub, based in Ngurah Rai International Airport in Denpasar, Bali. In order to improve flight capacity and frequency to eastern part of Indonesia, Garuda Indonesia launched a third hub at Sultan Hasanuddin International Airport in Makassar, South Sulawesi.
Apart from the main business as full service airline, Garuda Indonesia Group also consists of Strategic Business Unit (SBU) and Subsidiaries. The SBUs are Garuda Cargo and Garuda Medical Center. The subsidiaries are PT Citilink Indonesia as Low Cost Carrier (LCC); PT Aerowisata (hotel, ground transportation, travel agent and catering); PT Abacus Distribution Systems Indonesia (global distribution system); PT Aero System Indonesia/Asyst (provider of IT services for the travel and transportation industry), and PT Garuda Maintenance Facility or known as GMF AeroAsia (aircraft maintenance, repair, and overhaul).
In February 2011, Garuda Indonesia has taken historic step to become a public company and listed in Indonesia Stock Exchange.