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Feel free to contact Garuda Cargo if you have any questions or inquiries about us and our services. Our staff will always be ready to respond as soon as possible to ensure that all of your need and concern are being addressed immediately.
Garuda Indonesia Cargo Contact in Australia:
Address: Suite 1, 7-9 Mallet Road, Tullamarine , VIC 3043
Items that are likely to endanger health, safety, assets, or the environment. For example, products containing elements that have the potential to trigger an explosion or the shipment of chemical industry products. Understanding the regulations and the process of shipping Dangerous Goods before sending can help in minimizing unwanted events, such as damage to goods to flight accidents.
Procedure for sending dangerous shipment (DG):
Only DG-certified officers are authorized in the handling of DG
Handling and marking labels must match DG shipment
Please double-check the availability of declarations such as MSDS and Shipper declaration
DG packaging must comply with DG shipping regulations
Perishable Goods
Perishable goods are commodities that are vulnerable to time/place, and require special handling; for example, fresh fish, frozen meat, fruits, vegetables, and flowers/plants.
At the Garuda Indonesia Cargo warehouse, we handle special perishable goods shipments by providing two individual rooms: Cool Room and Cold Room. These rooms’ temperature is adjustable to the optimal temperature of the goods so that your delivery remains fresh and when it arrives at its’ destination.
Perishable goods delivery terms and conditions:
All documents must be completed before handling. These documents depend on the type of the delivered commodity
Requirements of the shipment’s packaging
Declaration of items’ net weight
* Export/Import/DomesticWarehouse at Soekarno Hatta Airport
Live Animals
Do you wish to transport your furry friends or other live animals by air? Garuda Indonesia Cargo service is ready to make your pets or live animals comfortable on the plane until they arrive at their destination.
Please take note of these following regulations before shipping live animals:
Please make sure your animals can be shipped. We do not ship some animal species, such as dolphins and sharks.
Please prepare all the necessary documents.
The animal quarantine process is performed by an official agency.
Animal shipment packaging must comply with applicable standards.
Please take care of shipping insurance before transporting live animals.
Pharmaceutical Goods
Pharmaceutical goods are consignments in the form of medicines and medical devices. Because of its’ sensitive condition, pharmaceutical goods require extra handling such as optimal temperature control. With that being said, air cargo is the right solution to meet the needs of pharmaceutical companies to ship their products.
Garuda Indonesia Cargo has various supporting facilities to handle pharmaceutical shipments even in long flight duration such as AC rooms, Cool rooms, Cold rooms, and specialized containers with temperature control.
Valuable Goods
Valuable goods (valuable items) are items such as gold, banknotes, jewellery, and artworks requiring high-standard handling process and a guaranteed level of security.
Would you like to send your valuable goods with our service? Please note the following points before submitting your valuable goods:
Please make sure that the valuable goods can be delivered.
Please note and comply with all documents necessary for delivery.
Please make sure to use standard shipping packaging for your valuable goods.
We recommend you to have insurance on your valuable goods before shipping.
Human Remains
Garuda Indonesia Cargo provides human remains delivery services to domestic and international destinations. You can fly on the same flight with your loved one or you can entrust the remains to us.
General Cargo
Garuda Indonesia serves the delivery of general goods or General Cargo such as fashion products, textiles, books, toys, spare parts, etc. You can deliver your General Cargo through the Cargo Service Center, Cargo Outlet, or the GO Express mobile application.
General Cargo shipping terms and conditions:
The goods are packaged and ready to be transported.
Information about the shipment content to the officer should be valid.
The General Cargo complies with Garuda Indonesia Cargo freight regulations.
Gunakan sistem permintaan BidUpgrade yang inovatif untuk meraih kesempatan pindah dari Economy Class ke Business Class atau dari Business Class ke First Class sesuai dengan penawaran Anda.