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Notice and Information

  • <Important> Each booking is only allowed one Online Check-in. If there is more than one passenger on a booking, all passengers must check-in all at once, otherwise the remaining passenger(s) will not be able to do Online Check-in and it can only be done at the airport.
  • Online Check-in service is available from 24 hours to 4 hours before departure; for domestic flights departing from Jakarta (CGK), the online check-in is available from 24 hours to 2 hours before departure.
  • Online Check-in is not available for the following passengers:
    • Passengers without e-ticket
    • Infants under 2 years old who are not occupying a seat.
    • Passengers who need special assistance at the airport, such as pregnant passengers, children younger than 12 years old who travel alone, Unaccompanied Minor (UM), the passengers that require wheelchair, stretcher case, or any other special handlings at the airport.
    • Group bookings (more than 9 persons)
  • The system will automatically assign you a seat, but you can change it by accessing the preferred seat option in our Online Check-in function.
  • For international flights, please show your Online Boarding Passes (both PDF and QR barcode boarding pass) to the Airport Check-in Counter before boarding.
  • For international flights, please make sure that your passport is valid up to at least 6 months from the travel date and secure other valid travel documents such as any visa documents required for the trip. Present them to the Airport Check-in Counter before boarding.
  • Boarding gate number and seat number may change without prior notice for the following reasons: the circumstances at the airport on the day of the flight or a change of aircraft. You may check boarding gate updates on the airport information display system at the airport.
  • If you fail to complete the Online Check-in procedure due to technical problems such as printer or system error, please refer to the instructions on the page and complete the boarding procedure at the Airport Check-in Counter.
  •  

    Information:

  • To use Online Check-in, please use your e-ticket with confirmed reservation.
  • For prompt customs and immigration procedures, please bring your passport and fill in your passport information during Online Check-in.
  • Passengers with connecting flights can check-in sequentially.
  • Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Check-in Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.
  • Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (for both Economy and Business Class), with maximum size: 56 cm length, 23 cm width, and 36 cm height (for CRJ and ATR Aircraft type maximum size is 41 cm length, 17 cm width, and 34 cm height).
  • Make sure that you are not carrying any valuable items in your checked baggage
  • For the safety and security of our passengers, crew, and the aircraft, please make sure that you are not carrying any dangerous items in your carry-on and checked baggage. Please click here for baggage restrictions information details
  • Please make sure that you pack your own baggage or supervise the person who does it for you.
  • The Airport Check-in Counter will be closed 45 minutes prior to departure for international flights and 30 minutes prior to departure for domestic flights
  • For flights departing from Terminal 3 Soekarno-Hatta International Airport, the Airport Check-in Counter is closed 60 minutes prior to scheduled departure for International flights and 45 minutes prior to scheduled departure for domestic flights.
  • Departure  gate  is closed 15 minutes prior to departure..
  • Passengers who want to cancel must report to the Airport Check-in Counter or Garuda Indonesia Call Center.
  • For further information please contact the Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999.

My Trip

The link below is designed to give you an easy access to obtain the latest updates of your missing baggage. Please input your Name and Reference No provided by our bagagge representative officer when you reported it, then press the submit button and the system will automatically inform you the latest updates of your baggage status.

Trace Baggage

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Take the opportunity to experience extra comfort in our Business Class cabin.

Info

The link below is designed to give you an easy access to obtain the latest updates of your missing baggage. Please input your Name and Reference No provided by our bagagge representative officer when you reported it, then press the submit button and the system will automatically inform you the latest updates of your baggage status.

Trace Baggage

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PT GARUDA INDONESIA (PERSERO) Tbk
COOKIES POLICY

 

This is the cookies policy of PT Garuda Indonesia (Persero) Tbk (“Garuda Indonesia”) which applies to the website. This cookies policy should be read alongside, and in addition to our Privacy Policy. Hereby, we inform you that we place cookies on our website to better understand how people use the website. This may also include cookies from third parties and they may collect data outside our website as well.

  1. About cookies

    Cookies are small piece of data sent from a website which you are visiting and stored on your device. When you visit the same website, cookies will ensure that your device is recognized. By using cookies and similar technologies as cookies, this website can save information about visits and visitors. We use tracking cookies to welcome you back and make your online experience with us much more personalized, by, for instance:

    • remembering your preferences on this website;
    • displaying advertisement which are relevant to you;
    • advancing your experience in using this website;
    • showing relevant navigation settings.

  2. Use of cookies

    By continuing to use the website, you thereby give consent for cookies to be placed and read out on www.garuda-indonesia.com and the associated sub-domains, such as www.garudamiles, etc. Garuda Indonesia uses the information which has collected through cookies for the purposes stated in our privacy policy.


  3. Our Cookies

    The cookies described below are used to improve the website and do not contain any personal information that would allow us to identify you (such as your name or other contact details), although the cookies do allow us to distinguish you from other users of the website, identify repeat visitors, the length of time each visitor spends at any particular area of the website. This helps us to provide you with a good experience when you browse the website and helps us to improve our service.

    In general, we use 3 (three) types of cookies:

    1. Functional cookies

      These type of cookies enable users to view our website, use the functions on the websites and gain access to secured portions of them. The information collected through these cookies is not used for marketing purposes. If use of this type of cookie is not allowed, this will have the following consequences:

      • We may provide less support to users;
      • Unable to use several parts of our website;
      • We will be unable to remember your preferences for not using or displaying a specific function.
    2. Analytic cookies

      These type of cookies help us to improve our websites and serve you better. The cookies collect information about the way in which visitors use our website, including information about the pages most visited or the number of error messages displayed.

    3. Marketing & other cookies

      Marketing cookies are typically placed on our website by advertising networks. These networks are companies which act as intermediaries between Garuda Indonesia and advertisers. These cookies are used to:

      • measure the effectiveness of an advertisement;
      • connect to social media, so you will be recognised when you wish to use social media through our website;
      • show relevant, personalised advertisements or offers through every type of medium (such as e-mail, social media and banner ads) based on your visit to and click behaviour on our website;
      • limit the number of times each advertisement is displayed.

    These are the full list of cookies which are included in the types of cookies mentioned above.

    Cookies Name Purpose Session / Persistent Duration
    JSESSIONID Used for session tracking in Java web application Session n/a
    galangid To define the last language selected by the user Persistent 1 Year
    galocid To define the last country selected by the user Persistent 1 Year
    ssn To identify a specific user session Persistent 1 Year
    gaprofileid This is token session to keep and identify if user is logged on to the web Persistent 1 Month
    lsf To define the last origin searched by the user Persistent 1 Month
    lst To define the last destination searched by the user Persistent 1 Month
    lstt To define the last trip type searched by the user Persistent 1 Month
    Local Storage Cookies are primarily for reading server-side Session 1 Year
      Local storage can only be read by the client-side Session 1 Month
    DX PCI - DSS purpose (to store technical ID) Persistent 1 Year
      Google Analytics Persistent 1 Month
      A/B Testing Persistent 1 Year
      Distill (When used by customer) Persistent 1 Year

  4. Adjusting cookie settings and deleting cookies

    You have the right to accept or stop cookies from being stored on your device at any time by modifying the settings in your web browser to reflect your cookie preferences. Please refer to your browser instructions or the “Help” function within your browser to show you how.

If this cookie policy or the cookies placed change, we will adjust the policy and the list of cookies placed.