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Check-in Procedures

Passenger Pre-Flight Preparation

Please be advised if you have any special requests, you can tell our customer service in advance while making your bookings. Passengers need to show the check in staff the bookings and also inform them if passengers have any special conditions, requests or require special attentions.

Make sure you have what you need before you arrive at the security gates. The documentation needed can vary depending on your destination, so it’s good to check ahead to make sure you’re good to go.

Check-In Counter Requirements

Passengers are responsible for ensuring that they hold all valid travel documents (tickets, passports, visas, etc.) and comply with the entry, exit, transit or other requirements of the countries they are travelling to. Passengers may be refused entry into a country if they do not have the required or valid travel documents. Garuda Indonesia and our check-in staff will not be liable in any way for any consequences arising out of your not having the required or valid travel documents.

Check In Advices

It’s important to arrive on time and ready because it's often hard to tell how long everything is going to take. Remember, it is passengers’ responsibility to arrive at the airport with enough time to complete all ticketing, baggage check and security clearance procedures to arrive at the gate ready to board. If you don't complete the check-in process by these deadlines, you won't make your flight and change fees may apply.

  • Airline Partners Check-In Information

    Garuda Indonesia has through check-in agreements with certain partner airlines. If your Garuda Indonesia operated flight is connecting to these listed carriers listed below, you will be able to perform through check-in.

Air France (AF Czech Airlines (OK)
Aero Mexico (AM) Aeroflot (SU)
Aerolinas Argentinas (AR) Saudi Arabian Airlines (SV)
China Airlines (CI) Vietnam Airlines (VN
China Southern Airlines (CZ) Air Europa (UX)
Delta Airlines (DL) Jet Airways (9W)
Korean Airlines (KE) Etihad Airways (EY)
KLM Royal Dutch Airlines (KL) Silk Air (MI)
Kenya Airways (KQ) All Nippon Airways (NH)
Middle East Airlines (ME) Bangkok Airways (PG)
Xiamen Airlines (MF) Singapore Airlines (SQ)
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