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Passenger Relation Officer (PRO)

Creating comfort for passengers, both on departure and arrival

Passenger Relation Officer (PRO) is a special service that is provided for business class and GarudaMiles Platinum passengers. PRO will help passengers, creating the absolute convenience and comfort for passengers, both on departure and arrival.

You can now find PRO services at Soekarno-Hatta Cengkareng International Airport, Jakarta (CGK), Denpasar Bali Ngurah Rai International Airport (DPS) and Juanda International Airport, Surabaya (SUB). PRO services help to facilitate domestic and international passengers starting from the check-in process at the Premium Check-In Counter, security checks via the SkyPriority (CGK) line, Fast Track Immigration (CGK) both departure and arrival and baggage handover process at the arrival area (CGK).

Check-in at the Premium Check-In counter, specifically for business class passengers, the entire check-in process will be assisted by the PRO, from checking documents to baggage profiling.

Business class and GarudaMiles Platinum passengers can go directly to the Garuda Indonesia Lounge to wait for flight departure and enjoy lounge facilities that is complete with delicious Indonesian food and drinks.

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Garuda Indonesia is the first Indonesian airline to join SkyTeam

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