RESCHEDULE, REROUTE, CANCELLATION & OPEN TICKET POLICY

This policy will be applied for tickets which include Australia/New Zealand sector (to/from/via) only:

To / from / via Sydney and Perth

·      Valid for tickets issued on/before 08 December 2020 with travel dates after 24 January 2020 - 10 June 2021

To / from/ via Melbourne

.      Valid for ticket issued on/before 12 February 2021 with travel dates after 24 January 2020 - 10 June 2021

RESCHEDULE

·      Date change is permitted once without any rebooking fee for the same routing and for travel in same cabin as of original ticket, provided all travel is completed by 31 December 2023 (excluding blackout dates, last sector on the ticket must be used by 31 December 2023)

·      Reissue fee and fare differences are waived, any additional tax or surcharges will be collected at time of reissue

·      If the new travel dates fall in black-out periods, fare and tax differences will be payable

REROUTE

·      Reroute to other GA destinations is permitted

·      Reissue fee is waived, any additional fares, surcharge and tax differences will be collected at time of reissue

REFUND

·      Full credit is offered in form of Travel Voucher and can be redeemed for future travel to be completed by 31 December 2023. Travel Credit Voucher must be redeemed before 31 December 2023

·      Travel Voucher is non-refundable once issued, Travel Voucher can be redeemed for a different name, a power of attorney or statutory declaration and ID of the Travel Voucher owner is required upon ticketing. Travel voucher can be used for all GA products - ticket or any ancillary products (pre-seating/pre-paid baggage)

·      For tickets that have already been rescheduled/rerouted once, full credit refund by Travel Voucher (EMD Voucher) is permitted

.      A credit voucher issued before 30 June 2021 or before 31 December 2021 can automatically be used to redeem a ticket with new travel date completed by 31 December 2023     

·      Passengers may still be entitled to a refund to the original form of payment under the terms and conditions of the ticket with applicable cancellation fees

NO SHOW FEE

·      No show fees apply on confirmed booking AUD160/ticket.  Booking must be cancelled 24 hours before the date of travel to avoid penalties

BLACK OUT DATES

·      Outbound flight (ex Australia or ex Indonesia) between 17 December 2022 – 05 January 2023, 14 April 2023 – 20 April 2023 and 15 December 2023 - 31 December 23

·      Inbound flight (ex Australia or ex Indonesia) between 25 December 2022 – 15 January 2023, 21 April 2023 - 01 May 2023 and 25 December 22023 - 07 January 2024 

NOTIFICATION for passengers who are holding tickets issued prior to 08 December 2020 and are still held in credit (Not exchanged to credit vouchers)

Applications for refund only must be made before 30 September 2022.

Refund requests submitted on/after 01October 2022 will only be entitled to refund of Government taxes.

However, tickets can be exchanged into credit vouchers which must be redeemed by 31 December 2023 for travel until 31 December 2023 or used as credit towards a new booking for travel up to 31 December 2023.

Contact our Reservations Team in Australia for more information. 

☎️: 1300 365 330
📧: reservations@garuda-indonesia.net.au

Reschedule, reroute and refund can be done through Garuda Indonesia 24-hour Live Chat, Call Centre service (+6221 2351 9999 and 0804 1 807  807).

You could also refund your ticket into travel voucher with the online form below:

Refund Form

Currently, we are experiencing high volumes of enquiries and trying to work through reservations with the most urgent travel dates first. We encourage passengers with departure dates within the next 48 hours to contact us through our 24-hour live chat and call centre. For reservations that fall beyond this time frame, please consider to contact us through E-Mail (customer@garuda-indonesia.com).

Last updated on 8 July 2021, 08.30 PM (Jakarta time UTC +7)

Garuda Indonesia has adopted a flexible policy regarding rescheduling and rerouting mechanisms for all flight services domestic and international routes & code-share flights (except the Middle East & Africa) with the following terms & conditions:

*For flight tickets that do not meet one of the criteria above, changes to schedules, routes, or flight cancellations can be made by following the applicable ticket regulations where changes fee, refund fee, no show fees, or other fees may apply
*Combination flight (International & Domestic) that do not meet one of the criteria above, refers to the International Flight condition

• No show fee based on the table above, if the ticket meets one of the conditions whereas No Show Fee is applied and the reservation is not canceled (through rescheduling/rerouting/extend ticket validity or refund) by the passenger before departure time, then No Show Fee apply upon changes
• Changes Fee if the ticket meets any of the criteria above, passengers can choose to change the flight schedule/route as many as listed above without being charged changes fee
• Black Out Date based on the table above, if the ticket meets one of the conditions whereas Black Out Date is applied and you choose a new travel date that falls on the Black Out Date period, then fare differences and taxes apply upon changes
• Reschedule to new travel dates until December 31, 2023 is possible without any additional charge applies only to the same route and same cabin of flight (regardless the fare class)
  
• Reroute without any additional charge applies to a new flight of equal or lesser value
• Open Ticket if you haven’t decided your new itinerary, you may extend your ticket validity until December 31, 2023
• Refund  is possible with a Travel Voucher according to the ticket conditions above, and if the ticket does not fit into one of the above criteria, then Travel Voucher is given based on the amount that has been deducted from the refund fee and no show fee (if any).
• Travel Voucher can be exchanged for Garuda Indonesia tickets for travel until 31 December 2023 or other Garuda Indonesia products. Travel Voucher redemption can be made until 31 December 2022 at Garuda Indonesia sales offices.
• Code-share Flights For code-share flights with other airlines, rescheduling must be to the same fare-class. For a different fare-class, there will be an additional charge

Reschedule, reroute and refund can be done through Garuda Indonesia 24-hour Live Chat, Call Center service (+6221 2351 9999 and 0804 1 807  807).

Currently, we are experiencing high volumes of inquiries and trying to work through reservations with the most urgent travel dates first. We encourage passengers with departure dates within the next 48 hours to contact us through our 24-hour live chat and call center. While reservations that fall beyond this time frame, please consider to contact us through E-Mail (customer@garuda-indonesia.com).