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Check In

Terms & Conditions Web Check-In

  • <Important> Each booking is only allowed one Online Check-in. If there is more than one passenger on a booking, all passengers must check-in all at once, otherwise the remaining passenger(s) will not be able to do Online Check-in and it can only be done at the airport.
  • Online Check-in service is available from 24 hours to 4 hours before departure; for domestic flights departing from Jakarta (CGK), the online check-in is available from 24 hours to 2 hours before departure.
  • Online Check-in is not available for the following passengers:
    • Passengers without e-ticket
    • Infants under 2 years old who are not occupying a seat.
    • Passengers who need special assistance at the airport, such as pregnant passengers, children younger than 12 years old who travel alone, Unaccompanied Minor (UM), the passengers that require wheelchair, stretcher case, or any other special handlings at the airport.
    • Group bookings (more than 9 persons)
  • The system will automatically assign you a seat, but you can change it by accessing the preferred seat option in our Online Check-in function.
  • For international flights, please show your Online Boarding Passes (both PDF and QR barcode boarding pass) to the Airport Check-in Counter before boarding.
  • For international flights, please make sure that your passport is valid up to at least 6 months from the travel date and secure other valid travel documents such as any visa documents required for the trip. Present them to the Airport Check-in Counter before boarding.
  • Boarding gate number and seat number may change without prior notice for the following reasons: the circumstances at the airport on the day of the flight or a change of aircraft. You may check boarding gate updates on the airport information display system at the airport.
  • If you fail to complete the Online Check-in procedure due to technical problems such as printer or system error, please refer to the instructions on the page and complete the boarding procedure at the Airport Check-in Counter.
  •  

    Information:

  • To use Online Check-in, please use your e-ticket with confirmed reservation.
  • For prompt customs and immigration procedures, please bring your passport and fill in your passport information during Online Check-in.
  • Passengers with connecting flights can check-in sequentially.
  • Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Check-in Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.
  • Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (for both Economy and Business Class), with maximum size: 56 cm length, 23 cm width, and 36 cm height (for CRJ and ATR Aircraft type maximum size is 41 cm length, 17 cm width, and 34 cm height).
  • Make sure that you are not carrying any valuable items in your checked baggage
  • For the safety and security of our passengers, crew, and the aircraft, please make sure that you are not carrying any dangerous items in your carry-on and checked baggage. Please click here for baggage restrictions information details
  • Please make sure that you pack your own baggage or supervise the person who does it for you.
  • The Airport Check-in Counter will be closed 45 minutes prior to departure for international flights and 30 minutes prior to departure for domestic flights.
  • For flights departing from Terminal 3 Soekarno-Hatta International Airport, the Airport Check-in Counter is closed 60 minutes prior to scheduled departure for International flights and 45 minutes prior to scheduled departure for domestic flights.
  • Departure  gate  is closed 15 minutes prior to departure.
  • Passengers who want to cancel must report to the Airport Check-in Counter or Garuda Indonesia Call Center.
  • For further information please contact the Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999.

My Trip

The link below is designed to give you an easy access to obtain the latest updates of your missing baggage. Please input your Name and Reference No provided by our bagagge representative officer when you reported it, then press the submit button and the system will automatically inform you the latest updates of your baggage status.

Trace Baggage

Terms & Conditions Manage My Booking

    This feature allows you to do the following things:

  1. Check booking information
  2. Add or change additional services (may chargeable) such as Seat Selection, Special Meal Request, and Prepaid Excess Baggage
    • Chargeable additional service(s) is only valid on tickets purchased from the website and mobile application
  3. Change contact information
  4. Modify Flights (Reschedule)
    • Rescheduling is only allowed on domestic flights
    • Rescheduling is only allowed before flight departure
    • Rescheduling is only valid on tickets purchased from the website and mobile app
    • For more detail, please check this link

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Enjoy a generous baggage allowance* of 30kg for Economy Class and 40kg for Business Class on your international flights, PLUS receive an additional 30kg for a bicycle or 23kg for other sporting equipment, absolutely FREE!

Passengers travelling to/from all GA destinations may carry maximum of one of the following Special baggage (per passenger) accepted conditionally as checked baggage in addition to the free baggage allowance (subject to space availability):

Bicycle:

1 bicycle, in a bicycle box not exceeding 177 x 23 x 102cm length/width/height and with a maximum weight of 30kg.

Other Sporting Equipment:

Up to 23kg of other sporting equipment including:  Surfboards, Wind, Wave, Kite & Body boards, Para-sails, Para-gliders, Golf bag including balls & 1 pair of shoes, SCUBA tank (Empty) and other diving equipment,  Snow/Water Ski equipment comprising 1 pair skis or snowboard, poles, boots or 1 pair water skis or 1 slalom ski.

Special baggage is subject to space availability so please check with Garuda Indonesia Reservations on 1300 365 330 before issuing your ticket.

 

 

* Terms & conditions apply:

Baggage allowance is based on ADULT/CHILD checked baggage and is applicable to/from all GA destinations operated by Garuda Indonesia only. Maximum 1 piece per passenger subject to space availability. Sporting equipment refers to a) 1 bicycle, in bicycle box not exceeding 177 x 23 x 102cm length/width/height and max weight 30kgs free of charge, accepted conditionally as checked baggage in addition to the free baggage allowance or b) Special baggage weighing up to 23kg free of charge, accepted conditionally as checked baggage in addition to the free baggage allowance, including but not limited to: Surfboards, Wind, Wave, Kite & Body boards, Para-sails, Para-gliders, Golf bag including balls & 1 pair of shoes, SCUBA tank (Empty) and other diving equipment,  Snow/Water Ski equipment comprising 1 pair skis or snowboard, poles, boots or 1 pair water skis or 1 slalom ski. Length of any item not to exceed 300cm. Exception for CRJ1000 aircraft: Max surf/wind/wave/kite/body boards/para-sail & glider length = 230cm. Exception for ATR aircraft: Max surf/wind/wave/kit/body boards/para-sail & glider length = 160cm. For passengers with connecting flights, baggage rules will apply based on the narrowest aircraft type. Please check with your Travel Agent or Garuda Indonesia Reservations prior to booking. Kayaks & Canoes (not included in Special baggage allowance) must be booked through GA cargo. Each item of checked baggage must not exceed 32kg in weight. Special conditions apply for the carriage of sporting equipment, fragile, bulky and valuable items, please contact Garuda Indonesia for more information. Garuda Indonesia reserves the right to amend or change the promotion at any time.