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INFORMATION ABOUT OPERATIONAL POLICY DUE TO THE IMPACT COVID-19 OUTBREAK

GARUDA INDONESIA

The main benefit of GarudaMiles membership is that you will get the chance to collect Award Miles, which are redeemable for an Award Ticket and Upgrade Award, not only for yourself but also for your family or colleagues. Award Miles redemption applies to Garuda Indonesia and/or code-share flights operated by Garuda Indonesia and/or other airlines that have FFP cooperation with Garuda Indonesia.

How to Redeem Award Miles for Award Ticket via Website (Online)

Visit Garuda Indonesia Website
Login to your GarudaMiles account. Fill in your email or GarudaMiles number and Password, then click login.
Fill your desired travel details on the booking form:
- Oneway / roundtrip
- Departure and Arrival city
- Date of travel
- Total of passenger
- Cabin class
Click "Redeem My GarudaMiles" then “Search Flight”
Continue the process by selecting flight schedule and follow the instruction then completing the payment of taxes and fuel surcharges.

How to Redeem Award Miles for Award Ticket via Fly Garuda App (Online)

Open Fly Garuda App, which you can download on the Google Play Store for Android or on the App Store for iOS.
Login to your GarudaMiles account. Fill in your email or GarudaMiles number and Password, then click “Log In”.
Fill your desired travel details on the booking form:
- Oneway / roundtrip
- Departure and Arrival city
- Date of travel
- Total of passenger
- Desired cabin class
Choose "Redeem My GarudaMiles" then “Search”
Continue the process by selecting flight schedule and follow the instruction then completing the payment of taxes and fuel surcharges.

How to Redeem Award Miles for Award Ticket

	Choose your desired flight destination and departure date. You can check miles needed for your desired destination by seeing Redeem Miles Calculator
	Make sure that you have enough Award Miles in your account for your intended destination.
	Or you can directly visit Garuda Indonesia Sales Office to reserve your flight. Complete the Award Ticket application form available for download here or at any Garuda Indonesia Sales Office.
	Submit the completed and signed Award Ticket form along with your original and valid GarudaMiles membership card and ID (KTP, passport), original family card (barcode/non barcode). Members outside Indonesia can show their original passport.
	Claim the Award Ticket at the same Garuda Indonesia Sales Office where you submitted your form. Signed duty stamp by GarudaMiles account owner and authorized person must showing the original identity card, passport and family card of the GarudaMiles account owner

How to Redeem Award Miles for an Upgrade Award

	Purchase an Executive or Economy class ticket for your desired destination and departure date
	Make sure that you have enough Award Miles in your account for a First Class or Business Class upgrade for your intended flight. You can check miles needed for your desired destination by seeing Redeem Miles Calculator
	Or you can directly visit Garuda Indonesia Sales Office to reserve your flight. Complete the Upgrade Award Form available for download here or at any Garuda Indonesia Sales Office.
	Submit the completed Upgrade Award form, along with the purchased Business Class or Economy class ticket, your original GarudaMiles membership card, and ID (KTP, passport), original family card (barcode/non barcode). Members outside Indonesia can show their original passport.
	Claim the upgraded ticket at the same Garuda Indonesia Sales Office where you submitted your form. Signed duty stamp by GarudaMiles account owner and authorized person must showing the original identity card, passport and family card of the GarudaMiles account owner.

In the Award Miles redemption for Award Tickets or Upgrade Awards, GarudaMiles Members will still be subjected to a number of fees such as local airport tax, additional state taxes, insurance fee, fuel surcharge, and/or other fees set by Garuda Indonesia and GarudaMiles’ partner airlines

We are currently developing the system for a better experience. Apologize for the inconvenience and thank you.

Manage My Booking
Bid Upgrade

Terms & Conditions Manage My Booking

This feature allows you to do the following things:

Check booking information.
Add or change additional services (may chargeable) such as Seat Selection, Special Meal Request, and Prepaid Excess Baggage.
- Chargeable additional service(s) is only valid on tickets purchased from the website and mobile application.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
Change contact information.
Modify Flights (Reschedule).
- Rescheduling is only allowed on domestic flights.
- Rescheduling is only allowed before flight departure.
- Rescheduling is only valid on tickets purchased from the website and mobile app.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
- For more detail, please check this link.

I have read online Manage My Booking notice and Information

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Check In
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Terms & Conditions Web Check-In

<Important> Each booking is only allowed one Online Check-in. If there is more than one passenger on a booking, all passengers must check-in all at once, otherwise the remaining passenger(s) will not be able to do Online Check-in and it can only be done at the airport.
Online Check-in service is available from 48 hours to 2 hours before departure for domestic flights and 48 hours to 4 hours before departure time for international flights.
Online Check-in is not available for the following passengers:
- Passengers without e-ticket
- Infants under 2 years old who are not occupying a seat.
- Passengers who need special assistance at the airport, such as pregnant passengers, children younger than 12 years old who travel alone, Unaccompanied Minor (UM), the passengers that require wheelchair, stretcher case, or any other special handlings at the airport.
- Group bookings (more than 9 persons)
The system will automatically assign you a seat, but you can change it by accessing the preferred seat option in our Online Check-in function.
For international flights, please show your Online Boarding Passes (both PDF and QR barcode boarding pass) to the Airport Check-in Counter before boarding.
For international flights, please make sure that your passport is valid up to at least 6 months from the travel date and secure other valid travel documents such as any visa documents required for the trip. Present them to the Airport Check-in Counter before boarding.
Boarding gate number and seat number may change without prior notice for the following reasons: the circumstances at the airport on the day of the flight or a change of aircraft. You may check boarding gate updates on the airport information display system at the airport.
If you fail to complete the Online Check-in procedure due to technical problems such as printer or system error, please refer to the instructions on the page and complete the boarding procedure at the Airport Check-in Counter.

Information:

To use Online Check-in, please use your e-ticket with confirmed reservation.
For prompt customs and immigration procedures, please bring your passport and fill in your passport information during Online Check-in.
Passengers with connecting flights can check-in sequentially.
Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Check-in Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.
Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (for both Economy and Business Class), with maximum size: 56 cm length, 23 cm width, and 36 cm height (for CRJ and ATR Aircraft type maximum size is 41 cm length, 17 cm width, and 34 cm height).
Make sure that you are not carrying any valuable items in your checked baggage
For the safety and security of our passengers, crew, and the aircraft, please make sure that you are not carrying any dangerous items in your carry-on and checked baggage. Please click here for baggage restrictions information details
Please make sure that you pack your own baggage or supervise the person who does it for you.
The Airport Check-in Counter will be closed 45 minutes prior to departure for international flights and 30 minutes prior to departure for domestic flights.
For flights departing from Terminal 3 Soekarno-Hatta International Airport, the Airport Check-in Counter is closed 60 minutes prior to scheduled departure for International flights and 45 minutes prior to scheduled departure for domestic flights.
Boarding gate open 120 minutes prior to departure.
Aircraft door is closed 10 minutes prior to departure.
Passengers who want to cancel must report to the Airport Check-in Counter or Garuda Indonesia Call Center.
For further information please contact the Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999.

I have read online Check-In notice and information

Continue

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We are currently developing the system for a better experience. Apologize for the inconvenience and thank you.

Terms & Conditions Web Check-In

<Important> Each booking is only allowed one Online Check-in. If there is more than one passenger on a booking, all passengers must check-in all at once, otherwise the remaining passenger(s) will not be able to do Online Check-in and it can only be done at the airport.
Online Check-in service is available from 48 hours to 2 hours before departure for domestic flights and 48 hours to 4 hours before departure time for international flights.
Online Check-in is not available for the following passengers:
- Passengers without e-ticket
- Infants under 2 years old who are not occupying a seat.
- Passengers who need special assistance at the airport, such as pregnant passengers, children younger than 12 years old who travel alone, Unaccompanied Minor (UM), the passengers that require wheelchair, stretcher case, or any other special handlings at the airport.
- Group bookings (more than 9 persons)
The system will automatically assign you a seat, but you can change it by accessing the preferred seat option in our Online Check-in function.
For international flights, please show your Online Boarding Passes (both PDF and QR barcode boarding pass) to the Airport Check-in Counter before boarding.
For international flights, please make sure that your passport is valid up to at least 6 months from the travel date and secure other valid travel documents such as any visa documents required for the trip. Present them to the Airport Check-in Counter before boarding.
Boarding gate number and seat number may change without prior notice for the following reasons: the circumstances at the airport on the day of the flight or a change of aircraft. You may check boarding gate updates on the airport information display system at the airport.
If you fail to complete the Online Check-in procedure due to technical problems such as printer or system error, please refer to the instructions on the page and complete the boarding procedure at the Airport Check-in Counter.

Information:

To use Online Check-in, please use your e-ticket with confirmed reservation.
For prompt customs and immigration procedures, please bring your passport and fill in your passport information during Online Check-in.
Passengers with connecting flights can check-in sequentially.
Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Check-in Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.
Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (for both Economy and Business Class), with maximum size: 56 cm length, 23 cm width, and 36 cm height (for CRJ and ATR Aircraft type maximum size is 41 cm length, 17 cm width, and 34 cm height).
Make sure that you are not carrying any valuable items in your checked baggage
For the safety and security of our passengers, crew, and the aircraft, please make sure that you are not carrying any dangerous items in your carry-on and checked baggage. Please click here for baggage restrictions information details
Please make sure that you pack your own baggage or supervise the person who does it for you.
The Airport Check-in Counter will be closed 45 minutes prior to departure for international flights and 30 minutes prior to departure for domestic flights.
For flights departing from Terminal 3 Soekarno-Hatta International Airport, the Airport Check-in Counter is closed 60 minutes prior to scheduled departure for International flights and 45 minutes prior to scheduled departure for domestic flights.
Boarding gate open 120 minutes prior to departure.
Aircraft door is closed 10 minutes prior to departure.
Passengers who want to cancel must report to the Airport Check-in Counter or Garuda Indonesia Call Center.
For further information please contact the Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999.

I have read online Check-In notice and information

Continue

My Trip

Manage My Booking
Bid Upgrade

Terms & Conditions Manage My Booking

This feature allows you to do the following things:

Check booking information.
Add or change additional services (may chargeable) such as Seat Selection, Special Meal Request, and Prepaid Excess Baggage.
- Chargeable additional service(s) is only valid on tickets purchased from the website and mobile application.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
Change contact information.
Modify Flights (Reschedule).
- Rescheduling is only allowed on domestic flights.
- Rescheduling is only allowed before flight departure.
- Rescheduling is only valid on tickets purchased from the website and mobile app.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
- For more detail, please check this link.

I have read online Manage My Booking notice and Information

Gunakan sistem permintaan BidUpgrade yang inovatif untuk meraih kesempatan pindah dari Economy Class ke Business Class atau dari Business Class ke First Class sesuai dengan penawaran Anda.

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