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INFORMATION ABOUT OPERATIONAL POLICY DUE TO THE IMPACT COVID-19 OUTBREAK

Garuda Priority Service – New Normal

Garuda Indonesia always strive to provide excellence service for your flight convenience. Enjoy various benefits and offers special for you, Garuda Indonesia loyal customer.

Get special price for Garuda Priority Service - New Normal (Type A, only for passenger), for your convenience and safety journey with prioritizing health protocol during this pandemic.

Garuda Priority Service – New Normal applied at several airports :

Airport	Price		Service
	Domestic Flight	International Flight
Soekarno Hatta, Cengkareng Kualanamu, Medan Sultan Syarif Kasim II, Pekanbaru Ngurah Rai, Denpasar Sepinggan, Balikpapan Hang Nadim, Batam	IDR 150,000*	IDR 250,000*	Priority Check-in
			Priority Baggage Handling
			Priority Security Check
			Priority Boarding
*Price include tax 10%

Term and Condition :

1. Program period : until March 31^st 2021

2. This facility can be purchased at Garuda Indonesia Sales Office and Garuda Indonesia Ticketing Counter at Airport.

3. Check-in process at Special Check-in Counter :

- Bandara Internasional Soekarno-Hatta Cengkareng, Terminal 3 :

a) Counter 14 Island F for domestic flight

b) Counter 5 Island A for international flight

- Other airports : check-in process at SkyPriority Counter.

4. Valid for flights operated by Garuda Indonesia (not applied for Code Share flights).

5. Children with age more than two years with economy class, non GarudaMiles Platinum / SkyTeam Elite Plus, must have EMD (Electronic Miscellaneous Document) of Garuda Priority Service – New Normal to enjoy this facility.

6. This facility purchase can be made 24 hours until 2 hours before departure.

7. Valid for same day with the flight schedule.

8. Lounge access facility is not included in this facility.

9. Travel documents needed to be check at Fast Track lane are Identity Card (KTP or Passport), payment receipt of Garuda Priority Service, and stamp of Garuda Priority Service on passenger’s boarding pass.

10. Refund not allowed.

For more information, please contact Garuda Indonesia Call Center at (+6221) 2351 9999/0804 1 807 807 or WhatsApp at +62 813 9845 4480 (message only) or send email to garudamiles@garuda-indonesia.com

Make sure you have the information of travel dates, cities of origin and destination, airlines, flight numbers, departure and arrival times, and GarudaMiles membership numbers on your journey with Garuda Indonesia.

We are currently developing the system for a better experience. Apologize for the inconvenience and thank you.

Manage My Booking
Bid Upgrade

Terms & Conditions Manage My Booking

This feature allows you to do the following things:

Check booking information.
Add or change additional services (may chargeable) such as Seat Selection, Special Meal Request, and Prepaid Excess Baggage.
- Chargeable additional service(s) is only valid on tickets purchased via Garuda Indonesia’s Channel (Website, GIA Mobile App, Sales Office, and Contact Center).
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
Change contact information.
Modify Flights (Reschedule).
- Rescheduling is allowed for all Garuda Indonesia flights (Domestic or International).
- Rescheduling is only allowed before flight departure.
- Rescheduling is only valid on tickets purchased via Garuda Indonesia’s Channel (Website, GIA Mobile App, Sales Office, and Contact Center).
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule

For more detail, please check this link.

I have read online Manage My Booking notice and Information

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Check In
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Terms & Conditions Web Check-In

<Important> Each booking is only allowed one Online Check-in. If there is more than one passenger on a booking, all passengers must check-in all at once, otherwise the remaining passenger(s) will not be able to do Online Check-in and it can only be done at the airport.
Online Check-in service is available from 48 hours to 2 hours before departure for domestic flights and 48 hours to 4 hours before departure time for international flights.
Online Check-in is not available for the following passengers:
- Passengers without e-ticket
- Infants under 2 years old who are not occupying a seat.
- Passengers who need special assistance at the airport, such as pregnant passengers, children younger than 12 years old who travel alone, Unaccompanied Minor (UM), the passengers that require wheelchair, stretcher case, or any other special handlings at the airport.
- Group bookings (more than 9 persons)
The system will automatically assign you a seat, but you can change it by accessing the preferred seat option in our Online Check-in function.
For international flights, please show your Online Boarding Passes (both PDF and QR barcode boarding pass) to the Airport Check-in Counter before boarding.
For international flights, please make sure that your passport is valid up to at least 6 months from the travel date and secure other valid travel documents such as any visa documents required for the trip. Present them to the Airport Check-in Counter before boarding.
Boarding gate number and seat number may change without prior notice for the following reasons: the circumstances at the airport on the day of the flight or a change of aircraft. You may check boarding gate updates on the airport information display system at the airport.
If you fail to complete the Online Check-in procedure due to technical problems such as printer or system error, please refer to the instructions on the page and complete the boarding procedure at the Airport Check-in Counter.

Information:

To use Online Check-in, please use your e-ticket with confirmed reservation.
For prompt customs and immigration procedures, please bring your passport and fill in your passport information during Online Check-in.
Passengers with connecting flights can check-in sequentially.
Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Check-in Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.
Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (for both Economy and Business Class), with maximum size: 56 cm length, 23 cm width, and 36 cm height (for CRJ and ATR Aircraft type maximum size is 41 cm length, 17 cm width, and 34 cm height).
Make sure that you are not carrying any valuable items in your checked baggage
For the safety and security of our passengers, crew, and the aircraft, please make sure that you are not carrying any dangerous items in your carry-on and checked baggage. Please click here for baggage restrictions information details
Please make sure that you pack your own baggage or supervise the person who does it for you.
The Airport Check-in Counter will be closed 45 minutes prior to departure for international flights and 30 minutes prior to departure for domestic flights.
For flights departing from Terminal 3 Soekarno-Hatta International Airport, the Airport Check-in Counter is closed 60 minutes prior to scheduled departure for International flights and 45 minutes prior to scheduled departure for domestic flights.
Boarding gate open 120 minutes prior to departure.
Aircraft door is closed 10 minutes prior to departure.
Passengers who want to cancel must report to the Airport Check-in Counter or Garuda Indonesia Call Center.
For further information please contact the Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999.

I have read online Check-In notice and information

Continue

Travel Voucher

Book & Trip

We are currently developing the system for a better experience. Apologize for the inconvenience and thank you.

Terms & Conditions Web Check-In

<Important> Each booking is only allowed one Online Check-in. If there is more than one passenger on a booking, all passengers must check-in all at once, otherwise the remaining passenger(s) will not be able to do Online Check-in and it can only be done at the airport.
Online Check-in service is available from 48 hours to 2 hours before departure for domestic flights and 48 hours to 4 hours before departure time for international flights.
Online Check-in is not available for the following passengers:
- Passengers without e-ticket
- Infants under 2 years old who are not occupying a seat.
- Passengers who need special assistance at the airport, such as pregnant passengers, children younger than 12 years old who travel alone, Unaccompanied Minor (UM), the passengers that require wheelchair, stretcher case, or any other special handlings at the airport.
- Group bookings (more than 9 persons)
The system will automatically assign you a seat, but you can change it by accessing the preferred seat option in our Online Check-in function.
For international flights, please show your Online Boarding Passes (both PDF and QR barcode boarding pass) to the Airport Check-in Counter before boarding.
For international flights, please make sure that your passport is valid up to at least 6 months from the travel date and secure other valid travel documents such as any visa documents required for the trip. Present them to the Airport Check-in Counter before boarding.
Boarding gate number and seat number may change without prior notice for the following reasons: the circumstances at the airport on the day of the flight or a change of aircraft. You may check boarding gate updates on the airport information display system at the airport.
If you fail to complete the Online Check-in procedure due to technical problems such as printer or system error, please refer to the instructions on the page and complete the boarding procedure at the Airport Check-in Counter.

Information:

To use Online Check-in, please use your e-ticket with confirmed reservation.
For prompt customs and immigration procedures, please bring your passport and fill in your passport information during Online Check-in.
Passengers with connecting flights can check-in sequentially.
Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Check-in Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.
Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (for both Economy and Business Class), with maximum size: 56 cm length, 23 cm width, and 36 cm height (for CRJ and ATR Aircraft type maximum size is 41 cm length, 17 cm width, and 34 cm height).
Make sure that you are not carrying any valuable items in your checked baggage
For the safety and security of our passengers, crew, and the aircraft, please make sure that you are not carrying any dangerous items in your carry-on and checked baggage. Please click here for baggage restrictions information details
Please make sure that you pack your own baggage or supervise the person who does it for you.
The Airport Check-in Counter will be closed 45 minutes prior to departure for international flights and 30 minutes prior to departure for domestic flights.
For flights departing from Terminal 3 Soekarno-Hatta International Airport, the Airport Check-in Counter is closed 60 minutes prior to scheduled departure for International flights and 45 minutes prior to scheduled departure for domestic flights.
Boarding gate open 120 minutes prior to departure.
Aircraft door is closed 10 minutes prior to departure.
Passengers who want to cancel must report to the Airport Check-in Counter or Garuda Indonesia Call Center.
For further information please contact the Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999.

I have read online Check-In notice and information

Continue

My Trip

Manage My Booking
Bid Upgrade

Terms & Conditions Manage My Booking

This feature allows you to do the following things:

Check booking information.
Add or change additional services (may chargeable) such as Seat Selection, Special Meal Request, and Prepaid Excess Baggage.
- Chargeable additional service(s) is only valid on tickets purchased via Garuda Indonesia’s Channel (Website, GIA Mobile App, Sales Office, and Contact Center).
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
Change contact information.
Modify Flights (Reschedule).
- Rescheduling is allowed for all Garuda Indonesia flights (Domestic or International).
- Rescheduling is only allowed before flight departure.
- Rescheduling is only valid on tickets purchased via Garuda Indonesia’s Channel (Website, GIA Mobile App, Sales Office, and Contact Center).
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule

For more detail, please check this link.

I have read online Manage My Booking notice and Information

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Garuda Priority Service – New Normal

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