Garuda Indonesia has taken a number of anticipatory steps and issued related policies in response to the outbreak of the Novel Coronavirus (COVID-19) in order to maintain a safe, secure environment for its customers, flight/cabin crew and other employees.
Currently, we are experiencing high volumes of enquiries and trying to work through reservations with the most urgent travel dates first. We encourage with departure dates within the next 48 hours to contact us through our 24-hour live chat and call center. While reservations that fall beyond this time frame, please consider to contact us through E-Mail (customer@garuda-indonesia.com).
Maaf, Kode Promo saat ini hanya tersedia pada website versi desktop, dan belum tersedia pada pemesanan melalui ponsel
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In order to comply with the new data protection law, we have adjusted our privacy policy, terms of use, and cookies policy. By continuing to use this website, you understand and agree to our updated privacy policy, terms of use, and cookies policy.
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If you missed to put your GarudaMiles number or present your GarudaMiles card/e-card during flight reservation and check-in, or feel that you have not earned your miles after the flight, you can submit Claim Miles with following conditions:
Claim process can be submitted minimum 3 days for Garuda Indonesia flights, and minimum 14 days for SkyTeam flights.
Claim miles can be submitted via email to garudamiles@garuda-indonesia.com and attach e-ticket (for Garuda Indonesia flights), or boarding pass and e-ticket (for Alliance Partner Flights (SkyTeam/Non SkyTeam))
Claim process can be submitted for up to 6 months after the departure date
Claim submission will be processed only if the name written on the ticket is the same as listed on GarudaMiles account.
Claim process can only be submitted for flights that were flown after the passenger was listed as GarudaMiles member.
Put your GarudaMiles number or present your GarudaMiles card/e-card every time you make a flight reservation and check-in, to ensure that your miles are earned on time. Your E-Card and GarudaMiles information can be found on the Fly Garuda App.
Curious to know about GarudaMiles promo program? Clickhere
Gunakan sistem permintaan BidUpgrade yang inovatif untuk meraih kesempatan pindah dari Economy Class ke Business Class atau dari Business Class ke First Class sesuai dengan penawaran Anda.
