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Frequenty Asked Question (FAQ)

In connection with the announcement of the agreement between Citi and UOB Group as follows: https://www.citibank.co.id/advisory/ 

Here we provide a list of questions and answers related to the Garuda Indonesia Citi Credit Card (GICC) regarding the announcement


Question Answer
What is the impact of this acquisition on GICC cardholders? Until now, all operations and services are still carried out as usual. Citi and Garuda Indonesia remain committed to always providing the best service to all GICC cardholders
Can my GICC credit card still be used? Sure, your GICC credit card can be used for various transaction purposes, and of course you can still collect miles from these transaction activities.
What will happen to my miles after this acquisition process? This acquisition process has no impact on the miles you have earned. You can still collect miles through GICC credit card transactions and exchange them for various redemption options at Garuda Indonesia according to the terms and conditions that apply.
Are there any changes to the benefits and conditions of the GICC card after the announcement of this acquisition?
No, the benefits and conditions of the GICC credit card remain the same and the entire operation and service process runs as usual until it officially becomes a product of PT Bank UOB Indonesia, then the terms and conditions will follow the provisions of PT Garuda Indonesia (Persero) Tbk and PT Bank UOB Indonesia.
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