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INFORMATION ABOUT OPERATIONAL POLICY DUE TO THE IMPACT COVID-19 OUTBREAK

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EARN EXTRA MILES BY STAYING AT SWISS-BELHOTEL INTERNATIONAL HOTELS AND RESORTS

GarudaMiles gives you another great option of world-class accommodation from which you can earn Mileage.Stay in participating properties of Swiss-Belhotel International Hotels & Resorts International in Indonesia and over the world.

For all bookings, inquiries and retroclaims, members can reach our Reservations Hotline through:

Landline: (+62-21) 2952 7277 / (+62-21) 2952 7278
Toll Free Hotline: 0800 1 67 67 88
Email: sbiid@swiss-belhotel.com

Showing your Garudamiles number when you check in at the Hotel.

Applies to all operating Swiss-Belhotel International properties in Indonesia except Swiss-Belexpress and Zest Hotel

Awarding of GarudaMiles is mandatory for all hotels on the following rates:

Rack / Published Rate
Walk-in Rate
Best Available Rate / Flexi Rate

The Following rates do not qualify for GarudaMiles members to be awarded:

Airlines employee rate
Inter-company or employee discount rate
Complimentary, free or barter
Zero rate as a result of frequent traveler awards
Gift Certificates or other awards or discounts
Wholesale, package, tour operator, conference
Travel industry discount
Special discounted and long stay rates
All rates or packages availed via third party channels (including online travel agencies)

Terms and Conditions:

A valid GarudaMiles membership card or e-card is required upon check-in
The hotel may request for a valid identification from the member for verification
Miles can only be applied to the member’s room
Retroclaim can be proposed by members maximum 3 months after check out date

Here is the list of participating Swiss-Belhotel International Hotels and Resorts establishments where you can earn Mileage:

COUNTRY & HOTEL NAME	Star Rating	Miles
INDONESIA
BALI
Swiss-Belhotel Segara, Nusa Dua Swiss-Belhotel Rainforest, Kuta Swiss-Belinn Legian Swiss-Belresort Watu Jimbar, Sanur Swiss-Belhotel Tuban, Tuban Swiss-Belresort Pecatu, Jimbaran	4 Star 4 Star 3 Star 4 Star 4 Star 4 Star	400 400 200 400 400 400
NUSA TENGGARA
Swiss-Belinn Kristal, Kupang, East Nusa Tenggara	3 Star	200
JAWA
Hotel Ciputra Jakarta Swiss-Belhotel Mangga Besar, Jakarta Arion Swiss-Belhotel Bandung, West Java Swiss-Belhotel Cirebon, West Java Swiss-Belinn Malang, East Java Swiss-Belinn Manyar Surabaya Hotel Ciputra World Surabaya Hotel Ciputra Semarang Swiss-Belinn Airport Jakarta Hotel Ciputra Cibubur Swiss-Belresidences Kalibata, Jakarta Swiss-Belinn Kemayoran Swiss-BelHotel Airport, Jakarta Swiss-Belinn Karawang Swiss-Belinn Simatupang Swiss-Belinn Saripetojo Solo Swiss-Belinn Tunjungan Surabaya Swiss-Belhotel Pondok Indah Swiss-Belboutique Yogyakarta Swiss-BelHotel Solo Swiss-Belinn Airport Surabaya Swiss-Belinn Cibitung Swiss-Balresort Dago, Bandung Swiss-Belinn Modern Cikande Swiss-Belinn Wahid Hasyim SwissBell Residences Rasuna Epicentrum Swiss-Belinn Bogor	4 Star 4 Star 4 Star 4 Star 3 Star 3 Star 5 Star 4 Star 3 Star 4 Star 4 Star 3 Star 4 Star 3 Star 3 Star 3 Star 3 Star 4 Star 4 Star 4 Star 3 Star 3 Star 4 Star 3 Star 3 Star 4 Star 4 Star	400 400 400 400 200 200 400 400 200 400 400 200 400 200 200 200 200 400 400 400 200 200 400 200 200 400 400
KALIMANTAN
Swiss-Belhotel Borneo, Banjarmasin, South Kalimantan Swiss-Belhotel Borneo, Samarinda, East Kalimantan Swiss-Belhotel Tarakan, East Kalimantan Swiss-Belinn Balikpapan, East Kalimantan Swiss-Belhotel Balikpapan, East Kalimantan Swiss-Belhotel Danum, Palangka Raya, Central Kalimantan Swiss-Belinn Singkawang	4 Star 4 Star 4 Star 3 Star 4 Star 4 Star 4 Star	400 400 400 200 400 400 200
RIAU
Swiss-Belinn Baloi Batam, Riau Islands Swiss-Belhotel Harbour Bay Batam, Riau Islands	3 Star 4 Star	200 400
SUMATRA
Swiss-Belinn Medan, North Sumatera Swiss-Belinn Gajah Mada, Medan, North Sumatera Swiss-Belinn SKA Pekanbaru Swiss-Belhotel Jambi Swiss-Belhotel Lampung Swiss-Belresort Belitung Swiss-Belhotel PangkalPinang	3 Star 3 Star 3 Star 4 Star 4 Star 4 Star 4 Star	200 200 200 400 400 400 400
SULAWESI
Swiss-Belhotel Maleosan Manado, North Sulawesi Swiss-Belhotel Silae, Palu, Central Sulawesi Swiss-Belhotel Kendari, South East Sulawesi Swiss-Belinn Panakkukang Makassar, South Sulawesi Swiss-Belhotel Makassar Swiss-Belinn Luwuk, Central Sulawesi	4 Star 4 Star 4 Star 3 Star 4 Star 3 Star	400 400 400 200 400 200
MALUKU
Swiss-Belhotel Ambon	4 Star	400
PAPUA
Swiss-Belhotel Papua, Jayapura, Papua Swiss-Belhotel Manokwari, West Papua Swiss-Belhotel Sorong, Papua Swiss-Belhotel Merauke, Papua	4 Star 4 Star 4 Star 4 Star	400 400 400 400
AUSTRALIA
The York by Swiss-Belhotel, Sydney Swiss-Belhotel Brisbane	4,5 Star 4 Star	400 400
NEW ZEALAND
Swiss-Belresort Coronet Peak, Queenstown Swiss-Belsuites Victoria Park, Auckland Swiss-Belsuites Pounamu Queenstown	4 Star 4,5 Star 4,5 Star	400 400 400
QATAR
Swiss-Belhotel Doha Swiss-Belinn Doha	4 Star 3 Star	400 200
KUWAIT
Swiss-Belboutique Bneid Al-Gar	4 Star	400
BAHRAIN
Swiss-Belhotel Seef Bahrain Swiss-Belresidences Juffair	4 Star 4 Star	400 400
SWITZERLAND
Swiss-Belhotel Du Parc	4 Star	400
PHILIPPINES
Valero Grand Suites by Swiss-Belhotel Swiss-Belhotel Blulane	4 Star 4 Star	400 400

Manage My Booking
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Terms & Conditions Manage My Booking

This feature allows you to do the following things:

Check booking information.
Add or change additional services (may chargeable) such as Seat Selection, Special Meal Request, and Prepaid Excess Baggage.
- Chargeable additional service(s) is only valid on tickets purchased from the website and mobile application.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
Change contact information.
Modify Flights (Reschedule).
- Rescheduling is only allowed on domestic flights.
- Rescheduling is only allowed before flight departure.
- Rescheduling is only valid on tickets purchased from the website and mobile app.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
- For more detail, please check this link.

I have read online Manage My Booking notice and Information

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Terms & Conditions Web Check-In

<Important> Each booking is only allowed one Online Check-in. If there is more than one passenger on a booking, all passengers must check-in all at once, otherwise the remaining passenger(s) will not be able to do Online Check-in and it can only be done at the airport.
Online Check-in service is available from 48 hours to 2 hours before departure for domestic flights and 48 hours to 4 hours before departure time for international flights.
Online Check-in is not available for the following passengers:
- Passengers without e-ticket
- Infants under 2 years old who are not occupying a seat.
- Passengers who need special assistance at the airport, such as pregnant passengers, children younger than 12 years old who travel alone, Unaccompanied Minor (UM), the passengers that require wheelchair, stretcher case, or any other special handlings at the airport.
- Group bookings (more than 9 persons)
The system will automatically assign you a seat, but you can change it by accessing the preferred seat option in our Online Check-in function.
For international flights, please show your Online Boarding Passes (both PDF and QR barcode boarding pass) to the Airport Check-in Counter before boarding.
For international flights, please make sure that your passport is valid up to at least 6 months from the travel date and secure other valid travel documents such as any visa documents required for the trip. Present them to the Airport Check-in Counter before boarding.
Boarding gate number and seat number may change without prior notice for the following reasons: the circumstances at the airport on the day of the flight or a change of aircraft. You may check boarding gate updates on the airport information display system at the airport.
If you fail to complete the Online Check-in procedure due to technical problems such as printer or system error, please refer to the instructions on the page and complete the boarding procedure at the Airport Check-in Counter.

Information:

To use Online Check-in, please use your e-ticket with confirmed reservation.
For prompt customs and immigration procedures, please bring your passport and fill in your passport information during Online Check-in.
Passengers with connecting flights can check-in sequentially.
Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Check-in Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.
Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (for both Economy and Business Class), with maximum size: 56 cm length, 23 cm width, and 36 cm height (for CRJ and ATR Aircraft type maximum size is 41 cm length, 17 cm width, and 34 cm height).
Make sure that you are not carrying any valuable items in your checked baggage
For the safety and security of our passengers, crew, and the aircraft, please make sure that you are not carrying any dangerous items in your carry-on and checked baggage. Please click here for baggage restrictions information details
Please make sure that you pack your own baggage or supervise the person who does it for you.
The Airport Check-in Counter will be closed 45 minutes prior to departure for international flights and 30 minutes prior to departure for domestic flights.
For flights departing from Terminal 3 Soekarno-Hatta International Airport, the Airport Check-in Counter is closed 60 minutes prior to scheduled departure for International flights and 45 minutes prior to scheduled departure for domestic flights.
Boarding gate open 120 minutes prior to departure.
Aircraft door is closed 10 minutes prior to departure.
Passengers who want to cancel must report to the Airport Check-in Counter or Garuda Indonesia Call Center.
For further information please contact the Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999.

I have read online Check-In notice and information

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Terms & Conditions Web Check-In

<Important> Each booking is only allowed one Online Check-in. If there is more than one passenger on a booking, all passengers must check-in all at once, otherwise the remaining passenger(s) will not be able to do Online Check-in and it can only be done at the airport.
Online Check-in service is available from 48 hours to 2 hours before departure for domestic flights and 48 hours to 4 hours before departure time for international flights.
Online Check-in is not available for the following passengers:
- Passengers without e-ticket
- Infants under 2 years old who are not occupying a seat.
- Passengers who need special assistance at the airport, such as pregnant passengers, children younger than 12 years old who travel alone, Unaccompanied Minor (UM), the passengers that require wheelchair, stretcher case, or any other special handlings at the airport.
- Group bookings (more than 9 persons)
The system will automatically assign you a seat, but you can change it by accessing the preferred seat option in our Online Check-in function.
For international flights, please show your Online Boarding Passes (both PDF and QR barcode boarding pass) to the Airport Check-in Counter before boarding.
For international flights, please make sure that your passport is valid up to at least 6 months from the travel date and secure other valid travel documents such as any visa documents required for the trip. Present them to the Airport Check-in Counter before boarding.
Boarding gate number and seat number may change without prior notice for the following reasons: the circumstances at the airport on the day of the flight or a change of aircraft. You may check boarding gate updates on the airport information display system at the airport.
If you fail to complete the Online Check-in procedure due to technical problems such as printer or system error, please refer to the instructions on the page and complete the boarding procedure at the Airport Check-in Counter.

Information:

To use Online Check-in, please use your e-ticket with confirmed reservation.
For prompt customs and immigration procedures, please bring your passport and fill in your passport information during Online Check-in.
Passengers with connecting flights can check-in sequentially.
Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Check-in Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.
Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (for both Economy and Business Class), with maximum size: 56 cm length, 23 cm width, and 36 cm height (for CRJ and ATR Aircraft type maximum size is 41 cm length, 17 cm width, and 34 cm height).
Make sure that you are not carrying any valuable items in your checked baggage
For the safety and security of our passengers, crew, and the aircraft, please make sure that you are not carrying any dangerous items in your carry-on and checked baggage. Please click here for baggage restrictions information details
Please make sure that you pack your own baggage or supervise the person who does it for you.
The Airport Check-in Counter will be closed 45 minutes prior to departure for international flights and 30 minutes prior to departure for domestic flights.
For flights departing from Terminal 3 Soekarno-Hatta International Airport, the Airport Check-in Counter is closed 60 minutes prior to scheduled departure for International flights and 45 minutes prior to scheduled departure for domestic flights.
Boarding gate open 120 minutes prior to departure.
Aircraft door is closed 10 minutes prior to departure.
Passengers who want to cancel must report to the Airport Check-in Counter or Garuda Indonesia Call Center.
For further information please contact the Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999.

I have read online Check-In notice and information

Continue

My Trip

Manage My Booking
Bid Upgrade

Terms & Conditions Manage My Booking

This feature allows you to do the following things:

Check booking information.
Add or change additional services (may chargeable) such as Seat Selection, Special Meal Request, and Prepaid Excess Baggage.
- Chargeable additional service(s) is only valid on tickets purchased from the website and mobile application.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
Change contact information.
Modify Flights (Reschedule).
- Rescheduling is only allowed on domestic flights.
- Rescheduling is only allowed before flight departure.
- Rescheduling is only valid on tickets purchased from the website and mobile app.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
- For more detail, please check this link.

I have read online Manage My Booking notice and Information

Gunakan sistem permintaan BidUpgrade yang inovatif untuk meraih kesempatan pindah dari Economy Class ke Business Class atau dari Business Class ke First Class sesuai dengan penawaran Anda.

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EARN EXTRA MILES BY STAYING AT SWISS-BELHOTEL INTERNATIONAL HOTELS AND RESORTS

Hotel

Terms & Conditions Manage My Booking

Terms & Conditions Web Check-In

Trace Baggage

Book & Trip

Hotel

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Terms & Conditions Web Check-In

My Trip

Terms & Conditions Manage My Booking

Flight Info

Trace Baggage

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