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INFORMATION ABOUT OPERATIONAL POLICY DUE TO THE IMPACT COVID-19 OUTBREAK

EARN EXTRA MILES BY STAYING AT SWISS-BELHOTEL INTERNATIONAL HOTELS AND RESORTS

GarudaMiles gives you another great option of world-class accommodation from which you can earn Mileage.Stay in participating properties of Swiss-Belhotel International Hotels & Resorts International in Indonesia and over the world.

For all bookings, inquiries and retroclaims, members can reach our Reservations Hotline through:

Landline: (+62-21) 2952 7277 / (+62-21) 2952 7278
Toll Free Hotline: 0800 1 67 67 88
Email: sbiid@swiss-belhotel.com

Showing your Blue and Silver GarudaMiles to get additional up to 50% bonus miles from regular earn mileage.

Terms & Condition 50 % bonus miles:

Applies to GarudaMiles Blue and Silver tiers
Minimum stay 2 nights is required
Bonus miles up to 50% (exclude regular earn mileage)
Booking must be made directly at swiss-belhotel.com or at the hotel – phone, email, social media
Booking and stay period: 22 July until 31 December 2019
Applies to all operating Swiss-Belhotel International properties in Indonesia except Swiss-Belexpress and Zest

Exclusive for Gold and Platinum member, enjoy special privileges when you stay at participating Swiss-Belhotel International properties in Indonesia from 22 July until 31 December 2019.

Extra Privileage for Gold & Platinum:

Room upgrade to the next category (subject to availability)
Early check-in starting 12 noon or late check-out up to 4pm (subject to availability)
Prior reservation is required
Access to the executive lounge at :
- Hotel Ciputra Jakarta
- Hotel Ciputra Semarang
- Hotel Ciputra World Surabaya
- Swiss-Belboutique Yogyakarta
- Swiss-Belhotel Makassar
- Swiss-Belhotel Papua Jayapura

Applies to all operating Swiss-Belhotel International properties in Indonesia except Swiss-Belexpress and Zest Hotel

Awarding of GarudaMiles is mandatory for all hotels on the following rates:

Rack / Published Rate
Walk-in Rate
Corporate Rate
Government Rate
Best Available Rate / Flexi Rate

The Following rates do not qualify for GarudaMiles members to be awarded:

Airlines employee rate
Inter-company or employee discount rate
Complimentary, free or barter
Zero rate as a result of frequent traveler awards
Gift Certificates or other awards or discounts
Wholesale, package, tour operator, conference
Travel industry discount
Spesial discounted and long stay rates
All rates or packages availed via third party channels (including online travel agencies)

Terms and Conditions:

A valid GarudaMiles membership card or e-card is required upon check-in
The hotel may request for a valid identification from the member for verification
Miles can only be applied to the member’s room
Retroclaims are valid within 30 calendar days after check-out
Retroclaim can be proposed by members maximum 6 months after check out date

Here is the list of participating Swiss-Belhotel International Hotels and Resorts establishments where you can earn Mileage:

Country & Hotel	City, Star Rating	Miles
Indonesia
Bali
Swiss-Belresort Watu Jimbar Swiss-Belinn Legian Swiss-Belhotel Rainforest Swiss-Belhotel Tuban Swiss-Belhotel Segara Swiss-Belresort Pecatu	Sanur, 4 Star Legian, 3 Star Kuta, 4 Star Tuban, 4 Star Nusa Dua, 4 Star Jimbaran, 4 Star	500 250 500 500 500 500
Java
Swiss-Belhotel Airport Jakarta Hotel Ciputra Semarang Hotel Ciputra Jakarta Swiss-Belinn Airport Swiss-Belhotel Mangga Besar Swiss-Belhotel Cirebon Arion Swiss-Belhotel Bandung Swiss-Belinn Karawang Swiss-Belinn Kemayoran Hotel Ciputra Cibubur Swiss-Belinn Simatupang Swiss-Belhotel Pondok Indah Swiss-Belresidences Kalibata Swiss-Belinn Manyar Surabaya Swiss-Belinn Malang Hotel Ciputra World Surabaya Swiss-Belinn Tunjungan Surabaya Swiss-Belboutique Yogyakarta Swiss-Belinn Saripetojo Solo Swiss-Belinn Airport Surabaya Swiss-Belinn Modern Cikande Swiss-Belinn Cibitung Swiss-Belinn Balresort Dago SwissBell Residences Rasuna Epicentrum Swiss-Belinn Bogor	Jakarta, 4 Star Semarang, 4 Star Jakarta, 4 Star Jakarta, 3 Star Jakarta, 4 Star Cirebon, 4 Star Bandung, 4 Star Karawang, 3 Star Jakarta, 3 Star Bekasi, 4 Star Jakarta, 3 Star Jakarta, 4 Star Jakarta, 4 Star Surabaya, 3 Star Malang, 3 Star Surabaya, 5 Star Surabaya, 3 Star Yogyakarta, 4 Star Solo, 3 Star Surabaya, 3 Star Serang, 3 Star Cibitung, 3 Star Bandung, 4 Star Jakarta, 4 Star Bogor, 4 Star	500 500 500 250 500 500 500 250 250 500 250 500 500 250 250 500 250 500 250 250 250 250 500 500 500
Nusa Tenggara
Swiss-Belinn Kristal	Kupang, 3 Star	250
Kalimantan
Swiss-Belhotel Borneo, Banjarmasin Swiss-Belhotel Borneo, Samarinda Swiss-Belhotel Tarakan Swiss-Belinn Balikpapan Swiss-Belinn Pangkalan Bun Swiss-Belhotel Balikpapan Swiss-Belhotel Danum, Palangka Raya Swiss-Belinn Singkawang	South Kalimantan, 4 Star East Kalimantan, 4 Star East Kalimantan Timur, 4 Star East Kalimantan, 3 Star Central Kalimantan, 3 Star East Kalimantan, 4 Star Central Kalimantan, 4 Star West Kalimantan, 3 Star	500 250 500 250 250 500 500 250
Riau
Swiss-Inn Batam Swiss-Belhotel Harbour Bay	Batam, 3 Star Batam, 4 Star	250 500
Sumatra
Swiss-Belinn Medan Swiss-Belinn Gajah Mada Swiss-Belinn SKA Pekanbaru Swiss-Belhotel Jambi Swiss-Belhotel Lampung	North Sumatera, 3 Star North Sumatera, 3 Star Pekanbaru, 3 Star Jambi, 4 Star Lampung, 4 Star	250 250 250 500 500
Bangka & Belitung
Swiss-Belhotel Pangkal Pinang Swiss-Belresort Tanjung Binga	Bangka, 4 Star Belitung, 4 Star	500 500
Sulawesi
Swiss-Belhotel Maleosan Manado Swiss-Belhotel Silae, Palu Swiss-Belhotel Kendari Swiss-Belinn Panakkukang Makassar Swiss-Belhotel Makassar Swiss-Belinn Luwuk	North Sulawesi, 4 Star Central Sulawesi, 4 Star Southeast Sulawesi, 4 Star South Sulawesi, 3 Star South Sulawesi, 4 Star Central Sulawesi, 3 Star	500 500 500 250 500 250
Maluku
Swiss-Belhotel Ambon	Ambon, 4 Star	500
Papua
Swiss-Belhotel Papua Swiss-Belhotel Sorong Swiss-Belhotel Merauke Swiss-Belhotel Manokwari	Jayapura, 4 Star Sorong, 4 Star Merauke, 4 Star Manokwari, 4 Star	500 500 500 500
Australia
The York by Swiss-Belhotel Swiss-Belhotel Brisbane	Sydney, 4,5 Star Brisbane, 4 Star	500 500
Qatar
Swiss-Belhotel Doha	Qatar, 4 Star	500
Bahrain
Swiss-Belhotel Seef Bahrain Swiss-Belresidences Juffair	Bahrain, 4 Star Bahrain, 4 Star	500 500
United Arab Emirates
Swiss-Belhotel Sharjah	UAE, 4 Star	500
Switzerland
Swiss-Belhotel Du Parc	Switzerland, 4 Star	500
Malaysia
Swiss-Belhotel Kuantan	Kuantan, 4 Star	500
Philippines
Valero Grand Suites by Swiss-Belhotel Swiss-Belhotel Blulane	Philippines, 4 Star Philippines, 4 Star	500 500

Flights

Manage My Booking
Bid Upgrade

Terms & Conditions Manage My Booking

This feature allows you to do the following things:

Check booking information.
Add or change additional services (may chargeable) such as Seat Selection, Special Meal Request, and Prepaid Excess Baggage.
- Chargeable additional service(s) is only valid on tickets purchased from the website and mobile application.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
Change contact information.
Modify Flights (Reschedule).
- Rescheduling is only allowed on domestic flights.
- Rescheduling is only allowed before flight departure.
- Rescheduling is only valid on tickets purchased from the website and mobile app.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
- For more detail, please check this link.

I have read online Manage My Booking notice and Information

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Check In
TravelDoc

Terms & Conditions Web Check-In

<Important> Each booking is only allowed one Online Check-in. If there is more than one passenger on a booking, all passengers must check-in all at once, otherwise the remaining passenger(s) will not be able to do Online Check-in and it can only be done at the airport.
Online Check-in service is available from 48 hours to 2 hours before departure for domestic flights and 48 hours to 4 hours before departure time for international flights.
Online Check-in is not available for the following passengers:
- Passengers without e-ticket
- Infants under 2 years old who are not occupying a seat.
- Passengers who need special assistance at the airport, such as pregnant passengers, children younger than 12 years old who travel alone, Unaccompanied Minor (UM), the passengers that require wheelchair, stretcher case, or any other special handlings at the airport.
- Group bookings (more than 9 persons)
The system will automatically assign you a seat, but you can change it by accessing the preferred seat option in our Online Check-in function.
For international flights, please show your Online Boarding Passes (both PDF and QR barcode boarding pass) to the Airport Check-in Counter before boarding.
For international flights, please make sure that your passport is valid up to at least 6 months from the travel date and secure other valid travel documents such as any visa documents required for the trip. Present them to the Airport Check-in Counter before boarding.
Boarding gate number and seat number may change without prior notice for the following reasons: the circumstances at the airport on the day of the flight or a change of aircraft. You may check boarding gate updates on the airport information display system at the airport.
If you fail to complete the Online Check-in procedure due to technical problems such as printer or system error, please refer to the instructions on the page and complete the boarding procedure at the Airport Check-in Counter.

Information:

To use Online Check-in, please use your e-ticket with confirmed reservation.
For prompt customs and immigration procedures, please bring your passport and fill in your passport information during Online Check-in.
Passengers with connecting flights can check-in sequentially.
Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Check-in Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.
Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (for both Economy and Business Class), with maximum size: 56 cm length, 23 cm width, and 36 cm height (for CRJ and ATR Aircraft type maximum size is 41 cm length, 17 cm width, and 34 cm height).
Make sure that you are not carrying any valuable items in your checked baggage
For the safety and security of our passengers, crew, and the aircraft, please make sure that you are not carrying any dangerous items in your carry-on and checked baggage. Please click here for baggage restrictions information details
Please make sure that you pack your own baggage or supervise the person who does it for you.
The Airport Check-in Counter will be closed 45 minutes prior to departure for international flights and 30 minutes prior to departure for domestic flights.
For flights departing from Terminal 3 Soekarno-Hatta International Airport, the Airport Check-in Counter is closed 60 minutes prior to scheduled departure for International flights and 45 minutes prior to scheduled departure for domestic flights.
Boarding gate open 120 minutes prior to departure.
Aircraft door is closed 10 minutes prior to departure.
Passengers who want to cancel must report to the Airport Check-in Counter or Garuda Indonesia Call Center.
For further information please contact the Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999.

I have read online Check-In notice and information

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Flights

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Terms & Conditions Web Check-In

<Important> Each booking is only allowed one Online Check-in. If there is more than one passenger on a booking, all passengers must check-in all at once, otherwise the remaining passenger(s) will not be able to do Online Check-in and it can only be done at the airport.
Online Check-in service is available from 48 hours to 2 hours before departure for domestic flights and 48 hours to 4 hours before departure time for international flights.
Online Check-in is not available for the following passengers:
- Passengers without e-ticket
- Infants under 2 years old who are not occupying a seat.
- Passengers who need special assistance at the airport, such as pregnant passengers, children younger than 12 years old who travel alone, Unaccompanied Minor (UM), the passengers that require wheelchair, stretcher case, or any other special handlings at the airport.
- Group bookings (more than 9 persons)
The system will automatically assign you a seat, but you can change it by accessing the preferred seat option in our Online Check-in function.
For international flights, please show your Online Boarding Passes (both PDF and QR barcode boarding pass) to the Airport Check-in Counter before boarding.
For international flights, please make sure that your passport is valid up to at least 6 months from the travel date and secure other valid travel documents such as any visa documents required for the trip. Present them to the Airport Check-in Counter before boarding.
Boarding gate number and seat number may change without prior notice for the following reasons: the circumstances at the airport on the day of the flight or a change of aircraft. You may check boarding gate updates on the airport information display system at the airport.
If you fail to complete the Online Check-in procedure due to technical problems such as printer or system error, please refer to the instructions on the page and complete the boarding procedure at the Airport Check-in Counter.

Information:

To use Online Check-in, please use your e-ticket with confirmed reservation.
For prompt customs and immigration procedures, please bring your passport and fill in your passport information during Online Check-in.
Passengers with connecting flights can check-in sequentially.
Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Check-in Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.
Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (for both Economy and Business Class), with maximum size: 56 cm length, 23 cm width, and 36 cm height (for CRJ and ATR Aircraft type maximum size is 41 cm length, 17 cm width, and 34 cm height).
Make sure that you are not carrying any valuable items in your checked baggage
For the safety and security of our passengers, crew, and the aircraft, please make sure that you are not carrying any dangerous items in your carry-on and checked baggage. Please click here for baggage restrictions information details
Please make sure that you pack your own baggage or supervise the person who does it for you.
The Airport Check-in Counter will be closed 45 minutes prior to departure for international flights and 30 minutes prior to departure for domestic flights.
For flights departing from Terminal 3 Soekarno-Hatta International Airport, the Airport Check-in Counter is closed 60 minutes prior to scheduled departure for International flights and 45 minutes prior to scheduled departure for domestic flights.
Boarding gate open 120 minutes prior to departure.
Aircraft door is closed 10 minutes prior to departure.
Passengers who want to cancel must report to the Airport Check-in Counter or Garuda Indonesia Call Center.
For further information please contact the Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999.

I have read online Check-In notice and information

Continue

My Trip

Manage My Booking
Bid Upgrade

Terms & Conditions Manage My Booking

This feature allows you to do the following things:

Check booking information.
Add or change additional services (may chargeable) such as Seat Selection, Special Meal Request, and Prepaid Excess Baggage.
- Chargeable additional service(s) is only valid on tickets purchased from the website and mobile application.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
Change contact information.
Modify Flights (Reschedule).
- Rescheduling is only allowed on domestic flights.
- Rescheduling is only allowed before flight departure.
- Rescheduling is only valid on tickets purchased from the website and mobile app.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
- For more detail, please check this link.

I have read online Manage My Booking notice and Information

Gunakan sistem permintaan BidUpgrade yang inovatif untuk meraih kesempatan pindah dari Economy Class ke Business Class atau dari Business Class ke First Class sesuai dengan penawaran Anda.

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EARN EXTRA MILES BY STAYING AT SWISS-BELHOTEL INTERNATIONAL HOTELS AND RESORTS

Hotel

Terms & Conditions Manage My Booking

Terms & Conditions Web Check-In

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Book & Trip

Hotel

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Terms & Conditions Web Check-In

My Trip

Terms & Conditions Manage My Booking

Flight Info

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