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INFORMATION ABOUT OPERATIONAL POLICY DUE TO THE IMPACT COVID-19 OUTBREAK

BANKING & FINANCE

GarudaMiles offers you alternative to collect award miles by converting your bank rewards.
Kindly call your Bank Contact Center of your credit and debit card to convert bank rewards to GarudaMiles.

Herewith bank partner list and conversion rate for your reference :

Phone Number	Card Type	Conversion Scheme
DBSI Customer Care 0804 1500 327 Outside Indonesia : (+62)21 29852888 or Aplikasi DBS	digibank Live Fresh Visa Credit Card	15.000 digibank rewards point = 5.000 GarudaMiles
	digibank Live Fresh Mastercard Credit Card
	digibank Black Visa Platinum Credit Card
	digibank Black Mastercard World Credit Card
	digibank Visa Infinite Credit Card	5.000 digibank rewards point = 5.000 GarudaMiles
	digibank Mastercard Black Credit Card
	digibank Visa Travel Signature Credit Card
	digibank Visa Travel Platinum Credit Card
1500 888	Credit Card	19.800 reward BCA = 100 GarudaMiles
1500046 or 68888 (ponsel)	BNI Master Titanium	7.500 Point = 500 GarudaMiles
	BNI Visa Platinum
	AMEX
	BNI Visa Infinite	5.000 Point = 500 GarudaMiles
	BNI Master World
	Visa Signature
	Lotte Platinum	12.500 Point = 500 GarudaMiles
14005	Platinum Credit Card	1.200 Point = 1.200 GarudaMiles
	Gold Credit Card
	Business Card
	Infinite Card
	World Card
14041	Credit Card Visa Platinum	3.000 Point Xtra = 1.000 GarudaMiles
1500800	Credit Card Visa Infinite Credit Card JCB Ultimate Credit Card Master Card World Credit Card Master Card World Le Club Accor Hotels	1.000 Point Xtra = 150 GarudaMiles
1-500-090 or Aplikasi Mobile Banking	Credit Card Blue Credit Card Gold Charge Card Green Charge Card Gold	3.000 MR Point = 500 GarudaMiles
3435 8889	Platinum	3.000 MR Point = 500 GarudaMiles
34358888 or Website Danamon Online Banking	World Elite	5.000 Point = 500 GarudaMiles
	World Card & Infinite	6.000 Point = 500 GarudaMiles
	Platinum	7.500 Poin = 500 GarudaMiles
	Manchester United Debit Card & Credit Card Titanium Card	9.000 Point = 500 GarudaMiles
1500 700 (Premier) 1500 808 (Non Premier)	Premier & Signature Credit Card	42.500 Point = 2.500 GarudaMiles
(021) 29295588	Platinum Credit Card	2.000 Point = 100 GarudaMiles
(021) 29295588	Gold Credit Card	3.000 Point = 100 GarudaMiles
14000 or Mandiri Credit Card Website or fiestapoin Webisite/Application	Debit Platinum Card Debit Gold Card Debit Silver Card Debit co-brand Garuda	300 fiestapoint = 100 GarudaMiles
	Skyz Credit Card Platinum Credit Card Golf Platinum Credit Card Pertamina Credit Card JCB Precious Credit Card Fengshui Credit Card	30.000 fiestapoint = 10.000 GarudaMiles
	Signature Credit Card Golf Signature Credit Card	20.000 fiestapoint = 10.000 GarudaMiles
	World Elite Credit Card Prioritas Credit Card	10.000 fiestapoint = 10.000 GarudaMiles
500611 69811 (ponsel)	Visa Infinite Credit Card	4.000 TREATS point = 4.000 GarudaMiles
1500999	Liquid Platinum Credit Card	1.500 Point Reward = 750 GarudaMiles
1500999	Voyage Credit Card	2 Point Reward = 1 GarudaMiles
1500678	Gold Credit Card	150 Point = 50 GarudaMiles
	Platinum Credit Card	100 Point = 50 GarudaMiles
	Infinite Credit Card	100 Point = 50 GarudaMiles
500111	Permata Black Credit Card	Enrollment = 500 GarudaMiles and 800 Poin = 100 GarudaMiles
500111	Permata Platinum, Titanium, Gold dan Classic	Enrollment = 500 GarudaMiles and 2.000 Point = 100 GarudaMiles
57999988	Classic Gold Business Platinum Infinite	32.000 Point = 8.000 GarudaMiles (via Web) or 40.000 Point = 8.000 GarudaMiles (via Layanan Nasabah)
57999988	WORLDMILES	20.000 Point = 20.000 GarudaMiles
(021) 252 9999 or 1500-335	Citi Prestige Credit Card	10.000 Citi Rewards Point = 2.000 GarudaMiles
	Citi Rewards dan Citi Telkomsel Credit Card	10.000 Citi Rewards Point = 1.000 GarudaMiles
	Citi Platinum Credit Card	10.003 Citi rewards Point = 1429 GarudaMiles
	Citi PremierMiles	7.500 CitiMiles = 7.500 GarudMiles
14088	Preferred Platinum UOB Lady’s Platinum	27.000 Point = 600 GarudaMiles
14088	UOB PRIVI MILES	40.000 Point = 5.000 GarudaMiles

* Conversion value is subject to change without prior notice. Please contact the bank for the latest conversion value information.

** Bank Mega (Mega Reward) will no longer be a GarudaMiles accrual miles partner, effective March 25, 2022. Before the partnership ends, we recommend you to complete any request of Mega Reward point conversion to GarudaMiles in advance of time.

Manage My Booking
Bid Upgrade

Terms & Conditions Manage My Booking

This feature allows you to do the following things:

Check booking information.
Add or change additional services (may chargeable) such as Seat Selection, Special Meal Request, and Prepaid Excess Baggage.
- Chargeable additional service(s) is only valid on tickets purchased from the website and mobile application.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
Change contact information.
Modify Flights (Reschedule).
- Rescheduling is only allowed on domestic flights.
- Rescheduling is only allowed before flight departure.
- Rescheduling is only valid on tickets purchased from the website and mobile app.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
- For more detail, please check this link.

I have read online Manage My Booking notice and Information

Flight Schedule
Flight Info

Check In
TravelDoc

Terms & Conditions Web Check-In

<Important> Each booking is only allowed one Online Check-in. If there is more than one passenger on a booking, all passengers must check-in all at once, otherwise the remaining passenger(s) will not be able to do Online Check-in and it can only be done at the airport.
Online Check-in service is available from 48 hours to 2 hours before departure for domestic flights and 48 hours to 4 hours before departure time for international flights.
Online Check-in is not available for the following passengers:
- Passengers without e-ticket
- Infants under 2 years old who are not occupying a seat.
- Passengers who need special assistance at the airport, such as pregnant passengers, children younger than 12 years old who travel alone, Unaccompanied Minor (UM), the passengers that require wheelchair, stretcher case, or any other special handlings at the airport.
- Group bookings (more than 9 persons)
The system will automatically assign you a seat, but you can change it by accessing the preferred seat option in our Online Check-in function.
For international flights, please show your Online Boarding Passes (both PDF and QR barcode boarding pass) to the Airport Check-in Counter before boarding.
For international flights, please make sure that your passport is valid up to at least 6 months from the travel date and secure other valid travel documents such as any visa documents required for the trip. Present them to the Airport Check-in Counter before boarding.
Boarding gate number and seat number may change without prior notice for the following reasons: the circumstances at the airport on the day of the flight or a change of aircraft. You may check boarding gate updates on the airport information display system at the airport.
If you fail to complete the Online Check-in procedure due to technical problems such as printer or system error, please refer to the instructions on the page and complete the boarding procedure at the Airport Check-in Counter.

Information:

To use Online Check-in, please use your e-ticket with confirmed reservation.
For prompt customs and immigration procedures, please bring your passport and fill in your passport information during Online Check-in.
Passengers with connecting flights can check-in sequentially.
Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Check-in Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.
Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (for both Economy and Business Class), with maximum size: 56 cm length, 23 cm width, and 36 cm height (for CRJ and ATR Aircraft type maximum size is 41 cm length, 17 cm width, and 34 cm height).
Make sure that you are not carrying any valuable items in your checked baggage
For the safety and security of our passengers, crew, and the aircraft, please make sure that you are not carrying any dangerous items in your carry-on and checked baggage. Please click here for baggage restrictions information details
Please make sure that you pack your own baggage or supervise the person who does it for you.
The Airport Check-in Counter will be closed 45 minutes prior to departure for international flights and 30 minutes prior to departure for domestic flights.
For flights departing from Terminal 3 Soekarno-Hatta International Airport, the Airport Check-in Counter is closed 60 minutes prior to scheduled departure for International flights and 45 minutes prior to scheduled departure for domestic flights.
Boarding gate open 120 minutes prior to departure.
Aircraft door is closed 10 minutes prior to departure.
Passengers who want to cancel must report to the Airport Check-in Counter or Garuda Indonesia Call Center.
For further information please contact the Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999.

I have read online Check-In notice and information

Continue

Trace Baggage

Book & Trip

Terms & Conditions Web Check-In

<Important> Each booking is only allowed one Online Check-in. If there is more than one passenger on a booking, all passengers must check-in all at once, otherwise the remaining passenger(s) will not be able to do Online Check-in and it can only be done at the airport.
Online Check-in service is available from 48 hours to 2 hours before departure for domestic flights and 48 hours to 4 hours before departure time for international flights.
Online Check-in is not available for the following passengers:
- Passengers without e-ticket
- Infants under 2 years old who are not occupying a seat.
- Passengers who need special assistance at the airport, such as pregnant passengers, children younger than 12 years old who travel alone, Unaccompanied Minor (UM), the passengers that require wheelchair, stretcher case, or any other special handlings at the airport.
- Group bookings (more than 9 persons)
The system will automatically assign you a seat, but you can change it by accessing the preferred seat option in our Online Check-in function.
For international flights, please show your Online Boarding Passes (both PDF and QR barcode boarding pass) to the Airport Check-in Counter before boarding.
For international flights, please make sure that your passport is valid up to at least 6 months from the travel date and secure other valid travel documents such as any visa documents required for the trip. Present them to the Airport Check-in Counter before boarding.
Boarding gate number and seat number may change without prior notice for the following reasons: the circumstances at the airport on the day of the flight or a change of aircraft. You may check boarding gate updates on the airport information display system at the airport.
If you fail to complete the Online Check-in procedure due to technical problems such as printer or system error, please refer to the instructions on the page and complete the boarding procedure at the Airport Check-in Counter.

Information:

To use Online Check-in, please use your e-ticket with confirmed reservation.
For prompt customs and immigration procedures, please bring your passport and fill in your passport information during Online Check-in.
Passengers with connecting flights can check-in sequentially.
Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Check-in Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.
Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (for both Economy and Business Class), with maximum size: 56 cm length, 23 cm width, and 36 cm height (for CRJ and ATR Aircraft type maximum size is 41 cm length, 17 cm width, and 34 cm height).
Make sure that you are not carrying any valuable items in your checked baggage
For the safety and security of our passengers, crew, and the aircraft, please make sure that you are not carrying any dangerous items in your carry-on and checked baggage. Please click here for baggage restrictions information details
Please make sure that you pack your own baggage or supervise the person who does it for you.
The Airport Check-in Counter will be closed 45 minutes prior to departure for international flights and 30 minutes prior to departure for domestic flights.
For flights departing from Terminal 3 Soekarno-Hatta International Airport, the Airport Check-in Counter is closed 60 minutes prior to scheduled departure for International flights and 45 minutes prior to scheduled departure for domestic flights.
Boarding gate open 120 minutes prior to departure.
Aircraft door is closed 10 minutes prior to departure.
Passengers who want to cancel must report to the Airport Check-in Counter or Garuda Indonesia Call Center.
For further information please contact the Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999.

I have read online Check-In notice and information

Continue

My Trip

Manage My Booking
Bid Upgrade

Terms & Conditions Manage My Booking

This feature allows you to do the following things:

Check booking information.
Add or change additional services (may chargeable) such as Seat Selection, Special Meal Request, and Prepaid Excess Baggage.
- Chargeable additional service(s) is only valid on tickets purchased from the website and mobile application.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
Change contact information.
Modify Flights (Reschedule).
- Rescheduling is only allowed on domestic flights.
- Rescheduling is only allowed before flight departure.
- Rescheduling is only valid on tickets purchased from the website and mobile app.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
- For more detail, please check this link.

I have read online Manage My Booking notice and Information

Gunakan sistem permintaan BidUpgrade yang inovatif untuk meraih kesempatan pindah dari Economy Class ke Business Class atau dari Business Class ke First Class sesuai dengan penawaran Anda.

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