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Notice and Information

  • Online Check-in is not available for the following passengers:
    • Passengers without purchased e-ticket
    • For infants under 2 years old not occupying a seat
    • Passengers who need special assistance at the airport e.g.) customer with pregnant condition, children aged less than 12 years old who travel alone, Unaccompanied Minor (UM), require a wheelchair, stretcher case, or other special handling in airport.
    • Passenger with Staff Ticket ID
  • You are being assigned with your seat by default but you may change your seat preference by Internet Check-in.
  • Please report your Internet Boarding Passes (both of PDF boarding pass and mobile QR barcode boarding pass) first to the Airport Check-in Counter before Boarding.
  • For international flights, please make sure that you have your Passport with the validity minimum six month from date of travel and other valid travel documents e.g.) Visa document required for the trip and present them to the Garuda Indonesia check-in counter at the Airport.
  • Boarding gate number and seat number may be changed without notice for reasons such as the circumstances at the airport on the day of the flight, or a change of airplanes. Please check the airport information display system after arriving at the Airport.
  • If you fail to complete the Internet Check-in procedure due to a technical problem, such as a printer or system error, please refer to the instructions on the page, and complete the boarding procedure at a Airport Check-in Counter.
  • Internet Check-in service is available from 24 hours to 4 hours before departure
  •  

    Information:

  • For use of the service, please present the e-ticket with confirmed reservation.
  • For prompt customs and immigration procedures, please bring your passport and fill in your passport information in internet check-in process.
  • Passengers with connecting flight, Check-in only can be done sequentially.
  • Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.  
  • Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (both of Economy and Business Class), with a maximum size of length 56 cm, width 23 cm, and height 36 cm (for CRJ and ATR Aircraft type maximum size of length 41 cm, width 17 cm, and height 34 cm).
  • Please make sure that you have not packed any valuable and or dangerous goods and or forbidden in your checked baggage as stipulated in the prevailing laws.
  • Please make sure that the baggage are you belonging, packed by you, and under your supervision.
  • Check-in at the Airport close 45 minutes to international departure, and 30 minutes to domestic departure.
  • Boarding Gate open 120 minutes to departure and Aircraft door close 10 minutes to departure.
  • Passengers who make cancellation have to report to Check-in counter or Garuda Indonesia Call Center.
  • For further information please contact Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999

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Baggage

Baggage means customer's belongings or personal property deemed necessary or appropriate for wear, use, comfort or convenience.

Travel Insurance

Wherever you go in the world, Garuda Indonesia Travel Insurance, powered by Allianz Utama Indonesia, offers comprehensive coverage so you can fly domestically and abroad with peace of mind.

Travel Tips

Find out the dos and don’ts before flying so you can have a hassle-free journey.

Baggage Service


Our cabin crew is always ready to assist you with all your inquiries.

Baggage means customer's belongings or personal property deemed necessary or appropriate for wear, use, comfort or convenience. This includes both checked and unchecked baggage, unless stated otherwise.

Items such as medicine, money, jewelry, negotiable papers, securities, valuables and documents will not be included in checked baggage, but should be carried by passengers at all times. We recommend you to pack your belongings in proper luggage to avoid damage to contents. All baggage (checked/unchecked) must be x-rayed.

We remind you to attach nametag, address and telephone number (in English), as these will be helpful for identification in case your baggage is lost during your journey. Garuda Indonesia offers blank nametags, free of charge, at all check-in counters.

For further information please contact Garuda Indonesia Call Center at 0804 1 807 807 (Within Indonesia region only) or +62 21 23519999+62 21 23519999.

FAQs

Baggage Info

Travel Insurance


Garuda Indonesia Travel Insurance.

Wherever you go in the world, Garuda Indonesia Travel Insurance, powered by Allianz Utama Indonesia, offers comprehensive coverage so you can fly domestically and abroad with peace of mind. Garuda Indonesia Travel Insurance is a special offer for passengers who make online flight bookings via www.garuda-indonesia.com.

Garuda Indonesia Travel Insurance covers, among other risks:

  • Flight and baggage delay benefits
  • Loss or damage of baggage
  • Loss of travel documents
  • Reimbursement of medical expenses
  • Daily hospital benefits
  • Emergency medical evacuation & repatriation
  • 24-Hour travel & medical assistance

 

*This product is currently unavailable for inbound flights to Indonesia

FAQs

Travel Tips


International Service.

  • Plan and reserve your trip in advance to ensure you can travel when and how you want.
  • Choose the most flexible ticket to enable you to change your reservation.
  • Prepare valid passport and other required documents.
  • Pack sufficient personal belongings.
  • Be at the airport at least 2 (two) hours before your scheduled departure.

Domestic Service.

  • Plan and reserve your trip in advance to ensure you can travel when and how you want.
  • Choose the most flexible ticket to enable you to change your reservation.
  • Pack sufficient personal belongings.
  • Be at the airport 1 (one) hour before your scheduled departure at the latest

ADM Policy for All BSP Accredited Agents

Airline: Garuda Indonesia

Airline Code: GA / 126

Effective Date: 22 July 2013

Garuda Indonesia (GA) would like to update you in the ADM Policy to inform the travel agent in regard to code of conduct in making reservation and ticketing on Garuda flights through Global Distribution System (GDS). All reservation and ticketing through GDS must adhere to the following rules:

  1. Modification of Secondary PNR (PSS PNR)

    Indonesian travel agent which is facilitated with dual access systems is strictly prohibited to modify (e.g. add, cancel, rebook, reconfirm, etc.) the secondary PNR through its PSS dual access as this action will result in un-synchronized PNR.

  2. Domestic Sector

    Indonesian travel agent is not allowed to do reservation and ticketing for domestic sector (without any international sector involved). Domestic sector must be reserved and ticketed using PSS.

  3. Impossible/Illogical Booking

    Garuda does not allow travel agent to hold more than one reservation for the same passenger to travel on or about the same date to one or more destination where the passenger will be able to use only one reservation.

  4. Duplicate/Multiple Booking

    Duplicate or multiple bookings for the same time frame where it is not possible for the passenger to travel simultaneously is prohibited, including:

    • Duplicate/multiple reservations within PNR or across PNRs for the same route.
    • Duplicate/multiple reservations for the same passenger regardless of flight number, class, date of travelling and booking status.
  5. Excessive Booking and Cancelling

    Frequent booking and cancelling in many transactions (PNRs) is prohibited.

  6. Chum

    Travel agent is not allowed to do rebooking and cancelling of the same or different flight, class, date, or route in one PNR at agent’s desire to extend the ticketing time limit or to hold seat inventory and for any other reasons.

  7. Unwanted/Cancelled/Inactive Segment

    Travel agent must check and monitor the queue regularly in order to:

    • Remove all unwanted segments at least 25 hours prior to flight departure time.
    • Remove all cancelled/inactive segment with status codes such as HX, DL, UN, NO and UC at least 25 hours prior to flight departure time.
  8. Waitlist Segment

    Travel agent is allowed to make only two waitlist segments in one PNR. All waitlist segments must be cancelled from active PNR at least 25 hours prior to flight departure time.

  9. Passive Segments

    All passive booking/segment and ticketing are not allowed. Travel agent must use the same GDS to book segment and issue ticket.

  10. Open Flight

    Open flight is not allowed.

  11. Unticketed

    Travel agent must issue for any reservations created or provided the ticket number.

  12. False Class, City-pair, Flight or Transaction Date

    Booking with false class, city-pair, flight or transaction date is not allowed and will be considered as misconduct.

  13. Fictitious Booking (False Name)

    Travel agent must never create active booking with fictitious name e.g. AAA/MR, BBB/MR, MICKEY/MOUSEMR etc. Reservations should only be made upon passenger’s request with the intention to travel and issue ticket.

  14. Training/Test Bookings

    Creating PNR(s) for training and testing purposes must be in training mode instead of production mode.

Penalty

Failure to comply with those mentioned above will cause travel agent to pay penalty of USD 5.00 per head/segment.

Reference: RIN Nr.: 024-R/2013