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Garuda Indonesia Sales Office – BALIKPAPAN

Sales Office - Balikpapan 1
Address : Balikpapan Superblock (BSB), Jalan Jend. Sudirman No. 47, Suite A Ground Floor, Perkantoran PAM Tower, Balikpapan
Operational Hours : Weekdays: 08.00 - 20.00 WITA
Weekend/Public Holiday: 09.00 - 15.00 WITA


Sales Office - Balikpapan 2 (Novotel)
Address : Novotel Balikpapan, Jalan Brigjen Ery Suparjan No. 2, Klandasan Ulu, Balikpapan
Operational Hours : Weekdays: 09.00 - 16.00 WITA
Weekend/Public Holiday: Closed


Airport Ticketing Office - Bandara Internasional Sepinggan Balikpapan
Address : Sultan Aji Muhammad Sulaiman Airport, Sepinggan, Kecamatan Balikpapan Selatan, Kota Balikpapan, Kalimantan Timur
Operational Hours : Monday - Sunday 07.00 - 17.00 WITA
*Operational hours may change following available flight schedule

If you’d like to request a refund, you can send an e-mail to e-booking@garuda-indonesia.com by providing information as follows:

  • Name as stated on the passenger’s ticket
  • Ticket numbers
  • All routes
  • Route that you wish to refund
  • Credit or debit card numbers
  • Scanned identity card & credit/debit card

Please note that stipulation of ticket refund  is based on Garuda Indonesia’s regulation for each sub-class.

More information, please contact our 24-hour contact center at 0804 1 807 807 or (021) 2351 9999

If you need online reservation service and call centre outside of our operational hours, you can access them via this page.


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