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Garuda Indonesia Sales Office – BIAK

Garuda Sales Office Biak I
Address :  Jl. Jend. Sudirman No.3, Biak Numfor, Biak Click here
Whatsapp Service : 08114877372
Operational Hours : Monday – Friday: 08.00 – 16.00
Saturday, Sunday & National Holidays: 09.00 - 15.00


Garuda Sales Office Biak II
Address : Gerai Serui (PT. Marshella Jaya Abadi) Jl. Sudirman Serui. Click here
Operational Hours : Weekdays: 08.00 - 22.00
Saturday : 09.00 - 15.00 
Sunday : Closed


Frans Kaisepo Airport
Address : Jl. Muh. Yamin No.2 Biak – Papua. Click here
Operational Hours : Everyday : 07.00 – 15.00

If you’d like to request a refund, you can send an e-mail to e-booking@garuda-indonesia.com by providing information as follows:

  • Name as stated on the passenger’s ticket
  • Ticket numbers
  • All routes
  • Route that you wish to refund
  • Credit or debit card numbers
  • Scanned identity card & credit/debit card

Please note that stipulation of ticket refund  is based on Garuda Indonesia’s regulation for each sub-class.

More information, please contact our 24-hour contact center at 0804 1 807 807 or (021) 2351 9999

If you need online reservation service and call centre outside of our operational hours, you can access them via this page.


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Garuda Indonesia is the first Indonesian airline to join SkyTeam

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