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Check In

Notice and Information

  • Online Check-in is not available for the following passengers:
    • Passengers without purchased e-ticket
    • For infants under 2 years old not occupying a seat
    • Passengers who need special assistance at the airport e.g.) customer with pregnant condition, children aged less than 12 years old who travel alone, Unaccompanied Minor (UM), require a wheelchair, stretcher case, or other special handling in airport.
    • Passenger with Staff Ticket ID
  • You are being assigned with your seat by default but you may change your seat preference by Internet Check-in.
  • Please report your Internet Boarding Passes (both of PDF boarding pass and mobile QR barcode boarding pass) first to the Airport Check-in Counter before Boarding.
  • For international flights, please make sure that you have your Passport with the validity minimum six month from date of travel and other valid travel documents e.g.) Visa document required for the trip and present them to the Garuda Indonesia check-in counter at the Airport.
  • Boarding gate number and seat number may be changed without notice for reasons such as the circumstances at the airport on the day of the flight, or a change of airplanes. Please check the airport information display system after arriving at the Airport.
  • If you fail to complete the Internet Check-in procedure due to a technical problem, such as a printer or system error, please refer to the instructions on the page, and complete the boarding procedure at a Airport Check-in Counter.
  • Internet Check-in service is available from 24 hours to 4 hours before departure
  •  

    Information:

  • For use of the service, please present the e-ticket with confirmed reservation.
  • For prompt customs and immigration procedures, please bring your passport and fill in your passport information in internet check-in process.
  • Passengers with connecting flight, Check-in only can be done sequentially.
  • Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.  
  • Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (both of Economy and Business Class), with a maximum size of length 56 cm, width 23 cm, and height 36 cm (for CRJ and ATR Aircraft type maximum size of length 41 cm, width 17 cm, and height 34 cm).
  • Please make sure that you have not packed any valuable and or dangerous goods and or forbidden in your checked baggage as stipulated in the prevailing laws.
  • Please make sure that the baggage are you belonging, packed by you, and under your supervision.
  • Check-in at the Airport close 45 minutes to international departure, and 30 minutes to domestic departure.
  • Boarding Gate open 120 minutes to departure and Aircraft door close 10 minutes to departure.
  • Passengers who make cancellation have to report to Check-in counter or Garuda Indonesia Call Center.
  • For further information please contact Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999

Check My Flight

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Info

Baggage

Baggage means customer's belongings or personal property deemed necessary or appropriate for wear, use, comfort or convenience.

Travel Insurance

Wherever you go in the world, Garuda Indonesia Travel Insurance, powered by Allianz Utama Indonesia, offers comprehensive coverage so you can fly domestically and abroad with peace of mind.

Travel Tips

Find out the dos and don’ts before flying so you can have a hassle-free journey.

Baggage Service


Our cabin crew is always ready to assist you with all your inquiries.

Baggage means customer's belongings or personal property deemed necessary or appropriate for wear, use, comfort or convenience. This includes both checked and unchecked baggage, unless stated otherwise.

Items such as medicine, money, jewelry, negotiable papers, securities, valuables and documents will not be included in checked baggage, but should be carried by passengers at all times. We recommend you to pack your belongings in proper luggage to avoid damage to contents. All baggage (checked/unchecked) must be x-rayed.

We remind you to attach nametag, address and telephone number (in English), as these will be helpful for identification in case your baggage is lost during your journey. Garuda Indonesia offers blank nametags, free of charge, at all check-in counters.

For further information please contact Garuda Indonesia Call Center at 0804 1 807 807 (Within Indonesia region only) or +62 21 23519999+62 21 23519999.

FAQs

Baggage Info

Travel Insurance


Garuda Indonesia Travel Insurance.

Wherever you go in the world, Garuda Indonesia Travel Insurance, powered by Allianz Utama Indonesia, offers comprehensive coverage so you can fly domestically and abroad with peace of mind. Garuda Indonesia Travel Insurance is a special offer for passengers who make online flight bookings via www.garuda-indonesia.com.

Garuda Indonesia Travel Insurance covers, among other risks:

  • Flight and baggage delay benefits
  • Loss or damage of baggage
  • Loss of travel documents
  • Reimbursement of medical expenses
  • Daily hospital benefits
  • Emergency medical evacuation & repatriation
  • 24-Hour travel & medical assistance

 

*This product is currently unavailable for inbound flights to Indonesia

FAQs

Travel Tips


International Service.

  • Plan and reserve your trip in advance to ensure you can travel when and how you want.
  • Choose the most flexible ticket to enable you to change your reservation.
  • Prepare valid passport and other required documents.
  • Pack sufficient personal belongings.
  • Be at the airport at least 2 (two) hours before your scheduled departure.

Domestic Service.

  • Plan and reserve your trip in advance to ensure you can travel when and how you want.
  • Choose the most flexible ticket to enable you to change your reservation.
  • Pack sufficient personal belongings.
  • Be at the airport 1 (one) hour before your scheduled departure at the latest

A commitment to deliver excellent service to our customers

It is our commitment to deliver excellent service to our customers. To fulfill this commitment, we have developed partnerships with various corporations. One of the exclusive deals we have just signed is a partnership agreement with Liverpool Football Club as a part of the airline’s Quantum Leap program. This program will transform Garuda Indonesia into a global company.

Corporate partnership is a form of cooperation between Garuda Indonesia with another corporation/association/organization/institution, to give ticket discounts for employee (and their family) of the corporate for their travel with Garuda Indonesia in domestic and international routes (up to 20% discount), plus additional benefit (extra baggage, priority waiting list, creditable PPN, etc). The ticket can be purchased in Garuda Indonesia sales office, travel agent, corporate online system website and call center by using corporate name and code.

Benefit for Corporate Customers

Discount up to 20%
Flexible Rescheduling
Discount valid for family
(spouse and children)
10 kg of extra baggage
Credible VAT
Special check-in counter
Corporate Online System facility
Priority waiting list
GarudaMiles Member Mileage
Rewards & Incentives

Benefit for Educational Institution Customers

Extra discount up to 25% for
lecturers, students and employees
of the institution
Up to 10 kg of extra baggage
Discount valid for family of employees
of the institution, lecturers,
(husband/wife and children) and
parents of the students
Special check-in counter
Corporate Online System facility
with assistance
Priority waiting list
GarudaMiles Member Mileage

More than 1,000 corporate partners, some among them:

  • Astra International
  • Bank of Indonesia
  • BCA
  • BNI
  • BRI
  • CIMB Niaga
  • Coca Cola Indonesia
  • Freeport Indonesia
  • HM Sampoerna
  • Honda Prospect Motor
  • HSBC
  • Bank Mandiri
  • Pertamina
  • Prudential Indonesia
  • Semen Padang
  • Shell
  • Telkomsel
  • Trakindo
  • United Nation
  • Yamaha Corporation
  • Institusi Pemerintahan
    • Badan Pemeriksa Uang
    • Kementrian keuangan
    • Kepolisian Daerah
    • Markas Besar TNI AD
  • Institusi Pendidikan
    • Institut Pertanian Bogor
    • Institut Teknologi Bandung
  • Dan Lainnya

Testimonials

Primadi K Putra

Head of Corporate Account Management Group PT Telkomsel

Compared to other airlines, Garuda Indonesia has a more fixed schedule. That is why Telkomsel chooses to fly with Garuda Indonesia on business trips.

One of the many benefits I experience as a corporate partner and GFF member is regarding emergency situations, where Garuda Indonesia provided me with a lot of privileges.

I have never encountered any problem with baggage handling let alone a missing baggage. Routes and fixed schedule is Garuda Indonesia’s strong point when it comes to business trips: departure time.

Ir. H. Andi Unggul Attas

Direktur Utama PT. Semen Tonasa

I choose Garuda Indonesia because of important factors, such as security and excellent service. My corporate is also using the service of Garuda Indonesia on a daily basis for personal or business trips, with the exception of routes with no Garuda Indonesia flights.

Semen Tonasa is hoping that Garuda Indonesia can add more routes to the eastern part of Indonesia because the employees of PT. Semen Tonasa prefers a one-day-trip for their business activities and we travel a lot to the eastern part of Indonesia.

Dodi Rukminto

Knowledge and Insight Manager PT Coca Cola Indonesia

I'm proud of Garuda Indonesia's improving quality of service, the level of hospitality is truly showing Indonesian hospitality. Getting into Garuda Indonesia plane feels like getting home already. The On Ground Staff of Garuda Indonesia are always ready to help on the luggage collection belt, and they have the Fast Track immigration counter.

There are things to be improved, of course, so keep on improving yourself and making Indonesia proud!