Last updated on March 27, 06.45 PM (Jakarta time GMT +7)
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Thank you very much for your continued and loyal support of Garuda Indonesia.
Garuda Indonesia has taken a number of anticipatory steps and issued related policies in response to the outbreak of the Novel Coronavirus (COVID-19) in order to maintain a safe, secure environment for its customers, flight/cabin crew and other employees.
Ensure Government Policy In The Destination Country Before Traveling
Before traveling, especially to areas affected by the spread of Covid-19, make sure you have understood the traveling rules and policies of each Government as well as knowing the contact point for emergencies relating to the Covid-19 case for further guidance or handling.
For further information about travel document requirement you may visit IATA Travel Center here.
REROUTE, RESCHEDULE, OPEN TICKET POLICY
Garuda Indonesia has adopted a flexible policy regarding rescheduling and reroute mechanisms for all flight services domestic and international routes (except Middle East&Africa).
Reschedule, reroute and refund can be done through Garuda Indonesia 24-hour Live Chat, Call Center service (+6221 2351 9999 and 0804 1 807 807).
Currently, we are experiencing high volumes of enquiries and trying to work through reservations with the most urgent travel dates first. We encourage with departure dates within the next 48 hours to contact us through our 24-hour live chat and call center. While reservations that fall beyond this time frame, please consider to contact us through E-Mail (firstname.lastname@example.org).
Garuda Indonesia advises passengers to frequently check flight schedules on the official Garuda Indonesia information channel such as call centers and social media, especially for destinations that are impacted to the spread of Covid-19. This is to anticipate changes in flight frequency due to operational reasons.
Temporarily Closed All China Mainland Flights
Garuda Indonesia has temporarily closed all flight routes to and from China as the coronavirus epidemic escalates and following the global emergency status issued by the World Health Organization or WHO. The temporary closure will take effect starting, February 5th until further notice. This policy is a follow-up of Garuda's commitment and full support for the government's efforts to prevent the spread of the virus in Indonesia. The suspension routes include flights from and to five cities of China, Beijing, Shanghai, Guangzhou, Zhengzhou, and Xi'an.
Flights to Australia & Netherlands Still Operating
Garuda Indonesia ensures that flight services to and from Australia & the Netherlands will continue to operate following restrictions on the movement of foreigners to a number of countries related to the COVID-19 pandemic. This is a part of Garuda Indonesia's support to facilitate the movement of Indonesian citizens who will return to Indonesia from both countries, as well as Dutch and Australian citizens who will return to their respective countries from Indonesia. There may be a frequency adjustments for this routes. Currently Garuda Indonesia serves below routes to the Netherlands & Australia:
Travel Restriction from China Mainland
The Indonesian authorities have taken the following steps to further limit the risk of community spread in Indonesia.
More information can be found here:
Travel Restrictions from South Korea to Indonesia
*The above measures has been effective since March 3rd 2020 at 00:00 (Jakarta time)
*If you do not bring your health certificate, you may not be able to check-in to your flight to Indonesia at Incheon airport.
Please visit below site for more details.
Travel Restriction for Other Countries
|a. Iran||e. France|
|b. Italy||f. Germany|
|c. Vatican (Holy See)
|d. Spain||h. United Kingdom|
This policy is effective starting on Friday, March 20th 2020 at 00.00 local Jakarta time. This policy is temporary and will be evaluated according to the development of Covid-19 cases. The passengers whom affected because of this policy may please contact representatives of local government authorities.
Information of the policy can be accessed through Ministry of Foreign Affairs of The Republic of Indonesia notice on March 17, 2020 here
These measures are temporary and shall be evaluated pursuant to further development.
Garuda Indonesia is strengthening the preventive action towards the spread of COVID-19 by disinfecting aircraft to assure its cabin cleanliness as well as doing sterilization to kill all germs and viruses. Disinfection was done particularly to the fleets which previously served China Mainland routes, and applied thoroughly to the cabin areas that directly contact with passengers, for instance lavatory, seat, tray tables, headrest, seat armrests, overhead compartment, and galley.
Before each departure, Garuda Indonesia also stepping up deep daily cleaning and transit cleaning to mitigate any risks related to the outbreak.
Aside from that, our preventive action was also carried out through replacement HEPA (High Efficiency Particulate Air) filters on the aircraft which previously served China routes. HEPA filter is cabin air filter system which has been equipped in all Garuda Indonesia fleets. The aircraft filtration systems in cabins can filters 99.999 per cent of dust particles and airborne contaminants such as viruses and bacteria ensuring the highest possible quality of cabin air.
Passengers Health & Social Distancing
The cabin crew also required to check their health condition before and after duty. Other than that, our cabin crew wears masks and hand gloves when serving.
Garuda Indonesia is actively educate passengers to take care of their health especially when they are about to have flight, to ensure it we also check your body temperatures upon boarding. We also provide hand sanitizers on every touch-point pre-flight and on board.
We also highly put our efforts to implement social distancing for our passengers on board by giving an empty seat between each passengers.