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INFORMATION ABOUT OPERATIONAL POLICY DUE TO THE IMPACT COVID-19 OUTBREAK

Last updated on November 20, 2020, 02.00 PM (Jakarta time UTC +7)
To get the latest information, please clear the cache on your browser periodically

Thank you very much for your continued and loyal support of Garuda Indonesia. Garuda Indonesia has taken a number of anticipatory steps and issued related policies in response to the outbreak of the Novel Coronavirus (COVID-19) in order to maintain a safe, secure environment for its customers, cabin crew, and other employees.

Passenger & Document Requirements  

Garuda Indonesia ensures that it fully supports the Indonesian Government policy as well as local governments in order to prevent the spread of COVID-19 in Indonesia which stated in:

  • Gugus Tugas Percepatan Penanganan COVID-19 (COVID-19 Handling Acceleration Force) letter SE No. 9 of 2020 concerning Criteria and Requirement of People Movement in the New Normal Adjustment Period towards Productive & COVID-19 Safe Society
  • Ministry of Health letter SE No. HK.03.01/MENKES/338/2020 concerning Health Protocol for Handling the Return of Indonesian Citizens & Arrival of Foreigners in the State Entrance and PSBB Regions

Categories of people that are allowed to travel are as follows:

  1. International Flight
    1. Outbound Indonesia: requirements should refer to each destination country's policy and information on the government, embassy, and related authority's website or IATA Travel Center here.
      According to the Singapore Authority, flight transit through Singapore Changi Airport is temporary not allowed until further notice.
    2. Inbound Indonesia: currently no foreigners are allowed to enter/transit in Indonesia. The exemption policy of foreigners that are allowed to enter Indonesian territory refers to the Regulation of Indonesian Minister of Law and Human Rights No.26 of 2020, click the button Travel Restrictions to Indonesia below for detailed information.
      While there is no restriction for Indonesian Citizens entering Indonesian territory, as long as it follows the document requirement. 
  2. Domestic Flight
    Every person is eligible to travel as long as a Health Certificate with a COVID-19 free result is presented based on document requirements of each destination policy on the following table.
    For departures from regions that do not have a COVID-19 test facility, may substitute it with a Health Certificate that shows symptoms-free of influenza-like illnesses issued by a hospital/community health center doctor.

Health Certificate Validity
Based on COVID-19 Handling Acceleration Force letter, the acceptable period of Health Certificates based on COVID-19 test type results are as follows:
Health Certificate with a non-reactive Rapid test results valid maximum of 14 days from the health facility issuance
Health Certificate with a negative PCR/Swab test results valid maximum of 14 days from the health facility issuance
    - Limited to passengers with international flight to Jakarta/Surabaya/Denpasar the PCR/Swab test results valid maximum 7 days from the health facility issuance

People who are eligible to travel as above (both Indonesian Citizens & Foreign Citizens) are required to provide the documents as follows based on their category and destination upon traveling:

Route Cities Health Certificate with a non-reactive Rapid Test result or negative PCR/Swab Test result* Health Certificate with a negative PCR/Swab Test result* Additional Requirements
Domestic &
Domestic with transit
To Denpasar 
 
 
Passengers who cannot provide a non-reactive Rapid test result or negative PCR/Swab test result will be allowed to fly to Denpasar/Bali, however, the passenger must go through a Rapid or PCR/Swab test upon arrival at their own cost at a health facility referred by the local authority & conduct a self-quarantine until the test result is issued
 All passengers are required to register themselves at the LoveBali website here
To Labuan Bajo 
 
 
If you're traveling for leisure, you are required to register on the online portal for tourist visits to Labuan Bajo which information can be found here
To/ from Ambon
 
ID issued/domicile outside Ambon are accepted without Ambon Entry/Exit Permit (Surat Izin Keluar Masuk Ambon)
Only Rapid Test results from one of the referred health facilities by Ambon Public Health Office will be accepted:
RS Al-Fatah
RS Sumber Hidup (GPM)
RS Bhakti Rahayu
RS Hative (Otto Kwik)
Laboratorium Klinik Prodia
Klinik Kimia Farma
To/from Jayapura  
To Papua
ID issued outside Papua: only negative PCR/Swab test results are accepted
ID issued in Papua (KTP/Family Card/Certificate of Domicile/Letter of Employment in Papua) including imminent family members of the worker: enclose the related ID/Letter. Both Rapid test or PCR/Swab test results are accepted
From Papua
ID issued outside Papua: must include statement letter of not returning to Papua within 1 year
(For ID issued in Papua (KTP)/ Certificate of Domicile / Letter of Employment in Papua are not include statement letter of returning to Papua)
To Timika   Passengers who cannot provide a COVID-19 free Health Certificate as required (expired/exceed the validity date / signed by a General Doctor without specifying a
License Letter for Practice (SIP) or NIP for Government Doctors / showing a history of COVID-19 symptoms (fever/cough/runny nose) during the last 14 days), must go through a Rapid test at their own cost upon arrival at Timika according to the local authority policy, if the result is reactive, then the passenger will be isolated at the facility provided by Mimika Government and scheduled to take a PCR/Swab test at their own cost. If the passenger is proven to be positive of COVID-19, then the treatment cost will be borne by the Mimika Government.
To / from Merauke   Enclose an Letter of Employment in Merauke for those who travel on business
Enclose a Merauke Entry/Exit Permit (Surat Izin Keluar Masuk Merauke) which information can be found here
Intra East Nusa Tenggara (NTT) - -
Required to fill an E-HAC (Electronic Health Alert Card) from the Indonesian Ministry of Health
To Sorong  
• ID issued in Papua & Papua Barat and government employees/Indonesia Army Force/Indonesian Police with assignment letter at Sorong: must include non-reactive/negative Rapid/PCR/Swab test from a health facility and related ID/Letter
• ID issued outside Papua & Papua Barat: must include negative PCR/Swab test result (except for government employees/Indonesia Army Force/Indonesian Police with assignment letter at Sorong and/or Transit Passenger)
• Transit passenger at SOQ: include non-reactive Rapid test result
• Effective Date: 8 October 2020 – 30 November 2020
To Nabire  

Flight to Nabire:

  • All passengers (Papuan and non-Papuan identity/domicile) must show an Entry Permit signed by the Regent / Regional Secretary / Daily Chairperson of the COVID 19 Task Force for Nabire Regency. For SIM processing, it can be done by family/company/relatives who are in Nabire.
  • ID/Domicile Non-Papua: must include negative PCR/Swab test result with 7 days validity period.
  • ID/Domicile Papua (KTP/Family Card/Certificate of Domicile) or Letter of Employment/Duty in Papua: include non-reactive rapid test result with 5 days validity period and related document (ID/Family Card/Certificate of Domicile/ Letter of Employment/Duty in Papua).
  • For passengers whose Rapid / PCR / Swab test results exceed the predetermined time limit, a medical examination will be carried out according to the COVID 19 protocol at the airport and all costs are the responsibility/burden of the passenger concerned.

Flight from Nabire:

Non-reactive Rapid Test result with validity period 5 days or negative PCR/Swab Test result with validity period 7 days since published by health facilities.
Final destination EXCEPT for Denpasar, Labuan Bajo, Ambon, Jayapura, Timika, Merauke and Sorong
 
 
International
Final destination Jakarta / Surabaya
 
 Entry Requirements to Indonesia in accordance with the provisions of the IATA Travel Center
• Hardcopy/printed PCR Test in Bahasa or English with NEGATIVE results with a validity period 7 days at maximum since published by health facilities.
International flight passengers destined to Indonesia who cannot provide negative PCR/Swab test result will be allowed to fly and enter Indonesia, however, the passenger must go through a PCR/Swab test & quarantine procedure by the local authority upon arrival in Indonesia. Information about PCR test upon arrival in Jakarta can be found here
More information on international passengers arrival health protocol in Jakarta (Soekarno-Hatta International Airport (CGK)) airport can be found here
Final destination Denpasar  
 
Entry Requirements to Indonesia in accordance with the provisions of the IATA Travel Center
• Hardcopy/printed PCR Test in Bahasa or English with NEGATIVE results with a validity period 7 days at maximum since published by health facilities.
Passengers who cannot provide a negative PCR/Swab test result will be allowed to fly to Denpasar/Bali, however, the passenger must go through a PCR/Swab test upon arrival at their own cost at a health facility referred by the local authority & conduct a self-quarantine until the test result is issued
 All passengers are required to register themselves at the LoveBali website here
From Indonesia to Other Countries  
 
Requirements should refer to each destination country's policy which information can be found on IATA Travel Center here or visit each destination country officiao website (government, embassy, and related authority's) as follows:
Singapore - Changi International Airport (SIN)
Information about health protocol to Singapore airport can be found here.
Kuala Lumpur - Kuala Lumpur International Airport (KUL)
Tokyo - Haneda International Airport (HND) & Osaka - Kansai International Airport (KIX) - passengers destined to Tokyo & Osaka are required to fill Questionnaire of Japanese form [download here] and the Travel Health Declaration of Japanese form [download here]
Hong Kong - Hong Kong International Airport (HKG)
Seoul - Incheon International Airport (ICN)
Amsterdam - Schipol International Airport (AMS) - passengers destined to Amsterdam are required to fill the Travel Health Declaration of Netherland form [download here]
International with Transit
International to domestic destination EXCEPT for Denpasar, Labuan Bajo, Gorontalo, Ambon, Jayapura, Timika, Merauke and Sorong
 
Final destination Denpasar, Labuan Bajo, Ambon, Jayapura, Timika, Merauke and Sorong should follow each destination's requirements for domestic flights above.

Passengers with flight transiting in Jakarta (Soekarno-Hatta International Airport (CGK)) who cannot provide a negative PCR/Swab test result, will be allowed to fly from the origin country to enter Indonesia. However, upon arrival at CGK airport, the passenger must go through a PCR/Swab test & quarantine procedure by the local authority until a negative PCR result is issued before continuing their journey. Information on international passengers' arrival health protocol in CGK airport can be found here.
Domestic to international
 
Additional document requirements should refer to each destination country's policy and information on the government, embassy, and related authority's website or IATA Travel Center here

Besides the above requirements, upon arrival at the destination airport, passengers are possible to go through additional health checks or to fill other forms/statement letters required by local authorities/local government.

Passengers are expected to prepare a copy and original copy of the documents prior to arrival at the departure airport and present it upon check-in. Garuda Indonesia is not responsible for any lack or mistake on any of the required documents and has the right to cancel the flight of any passenger that does not meet the requirement.

Wear Masks Onboard & in Airport Area

Every passenger is required to put on a mask at the airport and during flight. Garuda Indonesia also urges passengers to prepare their own masks as well as their own personal hygiene kits according to their individual needs before the flight.

Electronic Health Alert Card (E-HAC)

For those of you entering Indonesia and or flying domestic flights within Indonesia, you are required to fill a Health Alert Card from the Indonesian Ministry of Health. It is no longer possible to fill in manually, therefore we suggest using E-HAC (Electronic Health Alert Card) that can be accessed on:
  •  Indonesian Ministry of Health official web
or you can also install the E-HAC app on your smartphone that can be downloaded on the following links:
  •  Android Play Store
  •  Apple App Store
E-HAC filling can be done before you travel, during the departure or during the arrival process before the Port Health Authority (KKP) checkpoint.

Health Certificate Verification & Validation

For domestic flights, on some airports, passengers are required to go through a Health Certificate verification & validation process by Health Port Authority or local authorities.
For flights departing from Soekarno-Hatta International Airport (CGK), the verification & validation process will be done by Soekarno-Hatta Health Port Authority at Gate 3 Terminal 3 building.

Install PeduliLindungi App

Every passenger is suggested to install the official PeduliLindungi app from the Indonesian government on their phone that can be downloaded on the following links:
  •  Android Play Store
  •  Apple App Store 

Below are list of available routes:

DOMESTIC ROUTE (Last updated on on August 27, 2020, 05.00 PM)

No Route Flight Number Period Jadwal (Days)
1 Jakarta – Medan vv GA180/182/186/190/121/185/189/191/193 Until 30th September 2020 Daily
2 Jakarta – Sibolga vv GA262/263 Until 30th September 2020 Monday, Wednesday, Friday
3 Jakarta – Pekanbaru vv GA172/175, 176/179 Until 30th September 2020 Daily
4 Jakarta – Padang vv GA 148/164/149/167 Until 30th September 2020 Wednesday, Friday, Sunday
5 Jakarta – Banjarmasin vv GA 537/575/532/572/567/564 Until 30th September 2020 Daily
6 Jakarta – Balikpapan vv GA 563/560 Until 30th September 2020 Daily
7 Jakarta – Denpasar – Kupang vv GA438/439 Until 30th September 2020 Daily
8 Jakarta – Manado vv GA600/601 Until 30th September 2020 Monday, Tuesday, Thursday, Saturday
9 Jakarta – Pontianak vv GA502/505, 504/507 Until 30th September 2020 Daily
10 Jakarta – Batam vv GA 155/157/152/154 Until 30th September 2020 Daily
11 Jakarta – Banda Aceh vv GA143/142/147/134/146/135 Until 30th September 2020 Daily
12 Jakarta – Denpasar vv GA404/408/409/423/401/411 Until 30th September 2020 Daily
13 Jakarta – Pangkal Pinang vv GA136/137 Until 30th September 2020 Daily
14 Jakarta – Palangkaraya vv GA550/551, 552/553 Until 30th September 2020 Daily
15 Jakarta – Palembang vv GA102/107, 104/109, 108/113 Until 30th September 2020 Daily
16 Jakarta – Tanjung Pandan vv GA284/285 Until 30th September 2020 Thursday
17 Jakarta – Tanjung Pinang vv GA286/287 Until 30th September 2020 Daily
18 Jakarta – Yogyakarta vv GA206/207, 212/213 Until 30th September 2020 Daily
19 Jakarta – Jambi vv GA126/127/418/420 Until 30th September 2020 Daily
20 Jakarta – Malang vv GA290/292/291/293 Until 30th September 2020 Friday, Saturday
21 Jakarta – Semarang vv GA232/235, 244/247 Until 30th September 2020 Daily
22 Jakarta – Lampung vv GA072/074/080/073/075/083 Until 30th September 2020 Daily
23 Jakarta – Lombok vv GA 433/435/430/434 Until 30th September 2020 Mon, Tue, Wed, Fri, Sun
24 Jakarta – Bengkulu vv GA296/297 Until 30th September 2020 Mon, Wed, Thu, Fri, Sat
25 Jakarta – Ternate GA648/649 Until 30th September 2020 Tue, Wed, Fri, Sun
26 Jakarta – Surabaya – Kupang vv GA448/449 Until 30th September 2020 Tue, Wed, Sat
27 Jakarta – Surabaya vv GA306/308/312/316/320/311/313/317/321/325 Until 30th September 2020 Daily
28 Jakarta – Solo vv GA222/221, 228/225 Until 30th September 2020 Daily
29 Jakarta – Banyuwangi vv GA264/265, 270/271 Until 30th September 2020 Monday, Wednesday, Thursday
30 Denpasar – Lombok – Denpasar vv GA450/451 Until 30th September 2020 Tuesday, Wednesday, Thursday, Sunday
31 Jakarta – Labuan Bajo vv GA452/453/244/247 Until 30th September 2020 Thursday, Sunday
32 Jakarta – Makassar vv GA610/616/613/617 Until 30th September 2020 Daily
33 Jakarta – Makassar – Gorontalo vv GA642/643 Until 30th September 2020 Tuesday, Wednesday, Friday, Sunday
34 Jakarta – Makassar – Kendari vv GA604/605 Until 30th September 2020 Tuesday, Thursday, Saturday, Sunday
35 Jakarta – Makassar – Ambon vv GA640/641 Until 30th September 2020 Mon, Tue, Wed, Thu, Fri, Sun
36 Jakarta – Makassar – Biak vv GA650/651 Until 30th September 2020 Friday, Sunday
37 Jakarta – Denpasar – Timika vv GA652/653 Until 30th September 2020 Monday, Wednesday, Friday
38 Jakarta – Makassar – Timika – Jayapura vv GA654/655 Until 30th September 2020 Tuesday, Thursday, Saturday
39 Jakarta – Jayapura vv GA656/657 Until 30th September 2020 Monday, Wednesday
40 Jakarta – Makassar – Jayapura – Merauke vv GA658/659 Until 30th September 2020 Monday, Thursday, Saturday
41 Jakarta – Makassar – Palu vv GA608/609 Until 30th September 2020 Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
42 Jakarta – Sorong vv GA682/683 Until 30th September 2020 Daily
43 Jakarta – Samarinda vv GA580/581 Until 30th September 2020 Monday, Wednesday
44 Jakarta – Ambon vv GA646/647 Until 30th September 2020 Tuesday, Thursday, Sunday
45 Jakarta – Gunungsitoli vv GA260/261 Until 30th September 2020 Wednesday, Friday, Sunday
46 Jakarta – Tanjung Pandan vv GA282/284/283/285 Until 30th September 2020 Tuesday, Friday
47 Jakarta – Kendari vv GA696/697 Until 30th September 2020 Monday, Wednesday, Friday
48 Jakarta – Palu vv GA622/623 Until 30th September 2020 Monday, Wednesday, Friday

INTERNATIONAL ROUTE (Last updated November 05, 2020, 10.00 AM)

No Route Flight Number Period Schedule (Day)
1 Jakarta - Singapore GA 836 September 01 - September 30, 2020 Monday, Wednesday, Thursday, Friday, Saturday
2 Jakarta - Singapore GA 837 September 01 - September 30, 2020 Monday, Wednesday, Thursday, Friday, Saturday
3 Jakarta - Kuala Lumpur GA 820 September 01 - September 30, 2020 Tuesday, Thursday, Sunday
4 Kuala Lumpur - Jakarta GA 821 September 01 - September 30, 2020 Tuesday, Thursday, Sunday
5 Jakarta - Hongkong GA 860 November 01 – November 30, 2020 Sunday
6 Hongkong - Jakarta GA 873 November 01 – November 30, 2020 Sunday
7 Jakarta - Haneda GA 874 September 01 - September 30, 2020 Wednesday, Sunday
8 Haneda - Jakarta GA 875 September 01 - September 30, 2020 Tuesday, Friday
9 Jakarta – Osaka GA 888 September 01 - September 30, 2020 Tuesday
10 Osaka - Jakarta GA 889 September 01 - September 30, 2020 Thursday
11 Jakarta - Seoul GA 878 September 01 - September 30, 2020 Tuesday, Thursday
12 Seoul - Jakarta GA 879 September 01 - September 30, 2020 Thursday, Saturday
13 Jakarta - Sydney GA 712 November 01 - December 31, 2020 Tuesday
14 Sydney - Jakarta GA 713 November 01 - December 31, 2020 Thursday
15 Jakarta - Perth GA 724 November 01 - December 31, 2020 Thursday
16 Perth - Jakarta GA 725 November 01 - December 31, 2020 Thursday
17 Jakarta - Melbourne GA 716 November 01 - December 31, 2020 Thursday
18 Melbourne - Jakarta GA 717 November 01 - December 31, 2020 Friday
19 Jakarta - Amsterdam GA 88 September 01 - September 30, 2020 Thursday
20 Amsterdam - Jakarta GA 89 September 01 - September 30, 2020 Saturday

Due to COVID-19 pandemic situation, the above schedule serves as a guide only and can be subject to change. You may frequently check your upcoming flight.

Garuda Indonesia advises passengers to frequently check flight schedules on the official Garuda Indonesia information channel such as call centers and social media. This is to anticipate changes in flight frequency due to operational reasons.

Below are list of routes that currently suspended due the current situation:

Region Route Status Period
Domestic Timika (all domestic routes) Suspended Until further notice
Jayapura (all domestic routes) Suspended Until further notice
Nabire (all domestic routes) Suspended Until further notice
Asia Pacific Denpasar - Singapura - Denpasar Suspended Until further notice
Surabaya - Singapura - Surabaya Suspended Until further notice
Jakarta - Bangkok Suspended  Until further notice
Jakarta - Guangzhou - Jakarta Suspended Until further notice
Jakarta - Shanghai - Jakarta Suspended Until further notice
 Denpasar - Beijing - Denpasar Suspended Until further notice
Denpasar - Guangzhou - Denpasar  Suspended Until further notice
Denpasar - Zhengzhou - Denpasar  Suspended Until further notice
Denpasar - Shanghai - Denpasar  Suspended Until further notice
China Denpasar - Xi'an - Denpasar  Suspended Until further notice
Denpasar - Hong Kong - Denpasar  Suspended Until further notice
Middle East Jakarta - Jeddah - Jakarta Suspended Until further notice
Jakarta - Madinah - Jakarta Suspended Until further notice

Other routes that are not included above are still operating, but there may be a frequency reduction or some flight number may not be operating, Garuda Indonesia will inform every passenger if any changes happen to their flight or you may frequently check your upcoming flight.

Garuda Indonesia has adopted a flexible policy regarding rescheduling and rerouting mechanisms for all flight services domestic and international routes & code-share flights (except the Middle East & Africa) with the following terms & conditions:

Ticket Conditions*

Domestic Flights

Issued on/before May 31, 2020 with travel dates from January 24, 2020 - June 30, 2020
International Flights
issued on/before April 23, 2020 with travel dates from January 24 2020 - December 31, 2020
Flights to Kuala Lumpur, Malaysia
issued on/before September 05, 2020 with travel dates from January 24 2020 - December 31, 2020
Ticket Conditions*

Domestic Flights

- Issued after 31 May 2020 or
- Issued on/before 31 Mei 2020 with travel dates after June 30, 2020
International Flights

- Issued after April 23, 2020 or
- Issued on/before April 23, 2020 with travel dates after December 31, 2020
Flights to Kuala Lumpur, Malaysia

- Issued after September 05, 2020 or
- Issued on/before September 05, 2020 with travel dates after December 31, 2020

Terms

  • You can choose between rescheduling or rerouting your flight for 1 time only without any rebooking fee
  • Reschedule without any additional charge applies only to the same route and same cabin of flight (regardless the fare class) to dates outside black-out period until December 31, 2021
    If the new travel dates fall on the black-out period, fare differences and taxes apply
  • Reroute without any additional charge applies to a flight of equal or lesser value
  • If you haven’t decided your new itinerary, you may extend your ticket validity until December 31, 2021 
  • Refunds are possible via travel voucher
    Travel vouchers can be utilized for Garuda Indonesia flight ticket which valid until December 31, 2021, or other Garuda Indonesia products.
  • No show fee will be applied if the reservation is not canceled (through rescheduling/rerouting/extend ticket validity or refund) by the passenger before departure
  • For code-share flights with other airlines, rescheduling must be to the same fare-class. For a different fare-class, there will be an additional charge

Terms

  • Change of schedule, route, or flight cancellations are possible by following the applied provisions of the ticket fare rules which there may be changes fee, refund fee, no show fee or other fees.
  • Refunds are possible via travel voucher after deducted by the fees
    Travel vouchers can be utilized for Garuda Indonesia flight ticket which valid until December 31, 2021, or other Garuda Indonesia products.

* Combination flight (International & Domestic) refers to the International Flight condition

Reschedule, reroute and refund can be done through Garuda Indonesia 24-hour Live Chat, Call Center service (+6221 2351 9999 and 0804 1 807  807).

You could also refund your ticket into travel voucher with the online form below:

Refund Form

Currently, we are experiencing high volumes of inquiries and trying to work through reservations with the most urgent travel dates first. We encourage passengers with departure dates within the next 48 hours to contact us through our 24-hour live chat and call center. While reservations that fall beyond this time frame, please consider to contact us through E-Mail (customer@garuda-indonesia.com).

The Indonesian authorities have taken the following steps to further limit the risk of community spread in Indonesia with the restrictions on the visit of Foreign Citizens to enter Indonesia. Referring to Regulation of Minister of Law and Human Rights Number 26 of 2020 regarding Visa and Stay Permit in the New Normal, herewith we deliver several provisions Visa and/or Stay Permit as referred consist of:

  1. Official Visa;
  2. Diplomatic Visa;
  3. Visitor Visa;
  4. Temporary Stay Visa;
  5. Official Stay Permit;
  6. Diplomatic Stay Permit;
  7. Temporary Stay Permit;
  8. Permanent Stay

As for foreign citizens with the above conditions can enter Indonesian territory by the following requirements in the table above

Information of the policy can be accessed through Visa and Stay Permit in the New Normal

These measures are temporary and shall be evaluated pursuant to further development.

THE IN-FLIGHT MEAL & IN-FLIGHT ENTERTAINMENT ADJUSTMENTS DURING NEW NORMAL

As an effort to prevent the spread of COVID-19 through cross-contamination, Garuda Indonesia has adjusted the in-flight service since April 15, 2020 on selected routes. This adjustment based on Indonesian Government policy and each destination country’s policy. Then, Garuda Indonesia increases preventive measures, such as:

  1. Adjust the in-flight meal service by using mono-use cutlery on all classes of domestic route flights and some international routes such as Jakarta-Singapore (PP) and Jakarta-Kuala Lumpur (PP). For more information, click here.
  2. Temporarily suspend the Book Your Meal service and adjust the availability of Special Meal on selected international flights and all domestic flights since April 1, 2020 until further notice
  3. Temporarily suspend candy, welcome drink service, galley snack service, table cloth, menu cards on board
  4. Temporarily suspend newspapers, pillows, and limit the availability of blankets on some flights to avoid direct contact with others
  5. Change the headrest cover after landed
  6. Temporarily suspend loose amenities on Singapore and Kuala Lumpur Business Class flights

Aircrafts Hygiene

Garuda Indonesia is strengthening the preventive action towards the spread of COVID-19 by disinfecting aircraft to assure its cabin cleanliness as well as doing sterilization to kill all germs and viruses. Disinfection applied thoroughly to the cabin areas that directly contact passengers, for instance, lavatory, seat, tray tables, headrest, seat armrests, overhead compartment, and galley.

Before each departure, Garuda Indonesia also stepping up deep daily cleaning and transit cleaning to mitigate any risks related to the outbreak.

Aside from that, all Garuda Indonesia aircraft is equipped with  HEPA (High-Efficiency Particulate Air). HEPA filter is a cabin air filter system. The aircraft filtration systems in cabins can filter 99.999 percent of dust particles and airborne contaminants such as viruses and bacteria ensuring the highest possible quality of cabin air.

Passengers Health & Social Distancing

The cabin crew also required to check their health condition before and after duty. Other than that, our cabin crew wears masks and hand gloves when serving.

Garuda Indonesia is actively educating passengers to take care of their health especially when they are about to have a flight, to ensure it we also check your body temperatures upon boarding. We also provide hand sanitizers on every touch-point pre-flight and onboard.

We also highly put our efforts to implement social distancing for our passengers on board by giving an empty seat between each passenger.

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Consider the Covid-19 pandemic in Indonesia, Garuda Indonesia will comply with the protocol provisions set by the local government to prevent the spread of the virus, Garuda Indonesia Sales Office (GASO) and Airport Ticketing Office (ATO) have adjusted operational schedules, as follows:

Region 1 (Sumatera)
No Branch Office Sales Office Status Operational Hours Period
1 Bengkulu (BKS) GASO Bengkulu Operate Monday - Friday: 07.30 - 16.30 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: 09.00 - 15.00 LT
2 ATO Fatmawati Operate Monday - Sunday: 06.00 - 17.00 LT / Align with Flight Schedule Effective per 01 November 2020
3 Batam (BTH) GASO Batam Operate Monday - Thursday: 07.30 - 16.30 LT Effective per 01 November 2020
Friday: 07.30 - 17.00 LT 
Saturday: 09.00 - 15.00 LT 
Sunday & National Holiday: Closed
4 ATO International Hang Nadim Operate Daily: 08.30 - 17.30 LT Effective per 01 November 2020
5 Banda Aceh (BTJ) GASO Banda Aceh Operate Monday - Thursday: 07:30 - 17.00 LT Effective per 01 November 2020
Friday: 07.30 - 12.00 LT
Closed (12.00-14.00) Re-open at (14.00-17.30) LT
Saturday, Sunday & National Holiday: 09.00 - 15.00 LT
6 ATO Sultan Iskandar Muda Operate Daily: 08.30-16.30 LT Effective per 01 November 2020
7 Jambi (DJB) GASO Jambi Operate Monday - Friday: 08.00 - 17.00 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: 09.00 - 15.00 LT
8 ATO Sultan Taha Operate Daily: 09.00-18.00 LT 01 - 07 November 2020
9 Daily: 08.00-17.00 LT Effective per 08 November 2020
10 Sibolga (FLZ) GASO Sibolga Operate Monday - Friday :  08:00 - 17.00 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: Closed
11 ATO Dr Ferdinand Lumban Tobing Operate Monday - Saturday: 07.30-15.00 LT Effective per 01 November 2020
Sunday: Closed
12 Gunung Sitoli (GNS) ATO Binaka Operate Daily: 08.00- 16.00 LT Effective per 01 November 2020
13 Medan (MES) GASO Monginsidi Operate Monday - Friday: 08:00 - 17.00 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: 09.00 - 15.00 LT
14 GASO Grand Inna Hotel Not Operate Closed Effective per 01 November 2020
15 ATO Kualanamu Operate Daily: 04.30-20.00 LT Effective per 01 November 2020
16 Padang (PDG) GASO Sudirman Padang Operate Monday - Friday: 08:00 - 17.00 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday 09.00 - 15.00 LT
17 ATO Internasional Minangkabau Operate Align with Flight Schedule Effective per 01 November 2020
18 Palangkaraya (PGK) GASO Pangkal Pinang Operate Monday - Friday: 08.00-16.30 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: Closed
19 ATO Depati Amir Operate Daily: 08.00 - 12.00 LT Effective per 01 November 2020
20 Pekanbaru (PKU) GASO Pekanbaru Operate Monday - Friday: 08:00 - 16.30 LT  Effective per 01 November 2020
Saturday, Sunday & National Holiday: Closed
21 ATO Sultan Syarif Kasiem Operate Daily : 08.00- 17.00 LT Effective per 01 November 2020
22 Palembang (PLM) GASO Palembang Operate Monday - Thursday: 08:00 - 16.30 LT Effective per 01 November 2020
Friday: 08.00 - 17.00 LT 
Saturday, Sunday & National Holiday: 09.00 - 14.00 LT
23 ATO Sultan Mahmud Badaruddin II Operate Daily 08.00 - 16.00 LT Effective per 01 November 2020
24 Tanjung Pandan (TJQ) GASO Tanjung Pandan Operate Monday - Friday: 08:00 - 17.00 LT Effective per 01 November 2020
Saturday: 09.00 - 15.00 LT
Sunday & National Holiday: Closed
25 H.A.S Hanandhoeddin (Buluh Tambang) Operate Align with Flight Schedule Effective per 01 November 2020
26 Tanjung Pinang (TNJ) GASO Tanjung Pinang Operate Monday - Friday: 09:00 - 15.00 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: Closed
27 ATO Raja Haji Fisabillilah Operate Daily: 09.00 - 15.00 LT Effective per 01 November 2020
Region 2 (Jakarta Raya, Bandung, and Lampung)
No Branch Office Sales Office Status Operational Hours Period
1 Jakarta Raya (CGK) GASO Senayan City Operate Daily: 11.00 - 18.00 LT Effective per 01 November 2020
2 GASO Pondok Indah Mall Operate Daily: 11.00 - 18.00 LT Effective per 01 November 2020
3 GASO Emporium Pluit Mall Operate Daily: 11.00 - 18.00 LT Effective per 01 November 2020
4 GASO Bintaro Exchange Operate Monday - Friday: 11.00 - 19.00 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: 10.00 - 18.00 LT
Not Operate (Closed) Effective 03 January 2021
5 GASO Living World Operate Monday - Friday: 11.00 - 19.00 LT  Effective per 01 November 2020
Saturday, Sunday & National Holiday: 11.00 - 18.00 LT
6 GASO Pantai Indah Kapuk Not Operate Closed Effective per 01 November 2020
7 GASO Borobudur Operate Daily: 10.00 - 18.00 LT Effective per 01 November 2020
8 GASO Kota Kasablanka Operate Daily: 11.00 - 18.00 LT Effective per 01 November 2020
9 GASO Gunung Sa Operate Monday - Friday: 08.00 s.d 16.30 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: Closed
10 GASO Metropolitan Mall Bekasi Operate Daily: 11.00 - 17.00 LT Effective per 01 November 2020
11 GASO Kelapa Gading Not Operate Closed Effective per 01 November 2020
12 GASO Puri Indah Mall Not Operate Closed Effective per 01 November 2020
13 GASO Botani Square Bogor Operate Daily: 10.00 - 18.00 LT Effective per 01 November 2020
Not Operate (Closed) Effective 28 December 2020
14 ATO Soekarno Hatta Cengkareng Operate Daily 24 Hours Effective per 01 November 2020
15 Bandung (BDO) GASO Asia Afrika Bandung Operate Monday - Friday: 08.00 - 15.30 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: Closed
ATO Hussein Sastranegara Operate Daily: 08.00-15.30 LT Effective per 01 November 2020
16 Tanjung Karang (TJQ) GASO Tanjung Karang Operate Monday - Friday: 08.00 - 16.30 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: 09.00 - 15.00 LT
ATO Raden Inten II Operate 08.00-16.00 LT (Align with Flight Schedule) Effective per 01 November 2020
Region 3 (Joglosemar and Jawa Timur)
No Branch Office Sales Office Status Operational Hours Period
1 Surabaya (SUB) GASO Hotel Bumi Surabaya Operate Monday - Friday: 08.00 - 16.00 LT Effective per 01 November 2020
Saturday: 09.00 - 15.00 LT
Sunday &  National Holiday: Closed
2 ATO Juanda Surabaya Operate Monday, Wednesday - Sunday: 04.00 - 19.30 LT Effective per 01 November 2020
Tuesday: 04.00 - 20.30
3 Yogyakarta (JOG/YIA) GASO Ambarukmo Yogyakarta Operate Monday - Friday: 08.00 - 16.00 LT Effective per 01 November 2020
Saturday: 09.00 - 14.00 LT
Sunday &  National Holiday: Closed
4 Yogyakarta International Airport Operate Daily: 08.00 - 18.30 LT Effective per 01 November 2020
5 Solo (SOC) GASO Veteran Solo Operate Monday - Friday: 08.00 - 16.00 LT Effective per 01 November 2020
Saturday: 09.00 - 15.00 LT
Sunday &  National Holiday: Closed
6 Adi Soemarmo Solo Operate Daily: 07.00 - 16.30 LT Effective per 01 November 2020
7 Semarang (SRG) GASO Ahmad Yani Semarang Operate Monday - Friday: 08.00 - 16.00 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: Closed
8 ATO Ahmad Yani Semarang Operate Daily: 07.00 - 18.00 LT Effective per 01 November 2020
9 Malang (MLG) GASO Hotel Savana Operate Monday - Friday: 09.00 - 16.00 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: Closed
10 ATO Abdulrachman Saleh Malang Operate Wednesday & Friday: 07.00 - 13.00 LT Effective per 01 November 2020
Thursday & Sunday: 08.00 - 14.00 LT
11 Banyuwangi (BWX) GASO Banyuwangi Operate Monday - Friday: 08.00 - 15.00 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: Closed
12 ATO Belimbingsari Operate Daily: 07.00 - 14.00 LT Effective per 01 November 2020
Region 4 (Bali and Nusa Tenggara)
No Branch Office Sales Office Status Operational Hours Period
1 Denpasar (DPS) GASO Sugianyar Operate Monday - Friday: 08.00 - 16.00 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: 09.00-15.00 LT
2 GASO Kuta Paradiso Operate Monday - Friday : 09.00- 17.00 LT
Saturday & Sunday & National Holiday: 09.00-15.00 LT
3 ATO Bandara Ngurah Rai, Denpasar Operate Daily: 05.00-20.00 LT
4 Lombok (LOP) GASO Lombok Operate Monday - Friday: 08.00 - 16.00 LT Effective per September 2020
Saturday: 09.00 - 15.00 LT
Sunday & National Holiday: Closed
5 ATO Bandara International Lombok Operate Daily: 08.00 - 16.00 LT Effective per September 2020
6 Labuan Bajo (LBJ) ATO Bandara Komodo, Labuan Bajo Operate Daily: 08.00 - 16.00 LT Effective per 2020
7 Kupang (KOE) GASO Kupang Operate Monday - Friday: 08.00 - 16.00 LT Effective per August 2020
Saturday - Sunday & National Holiday: Closed
8 ATO Bandara Eltari, Kupang Operate Monday - Sunday: 09.00 - 16.00 LT Effective per June 2020
Region 5 (Sulawesi and Papua)
No Branch Office Sales Office Status Operational Hours Period
1 Ambon (AMQ) GASO Ahmad Yani Operate Monday – Friday: 08.00 – 17.00 LT Effective per June 2020
Saturday, Sunday & National Holiday: 09.00 - 15.00 LT
2 ATO Pattimura Operate Daily: 06.00 – 17.00 LT Operational Hours may change according to airport conditions and available flight
3 Banjarmasin (BDJ) GASO Hasanuddin HM Operate Monday – Friday: 08.00 – 17.00 LT Effective per September 2020
Saturday, Sunday & National Holiday: 09.00 – 13.00 LT
4 ATO Syamsuddin Noor Operate Daily: 07.30– 15.30 LT Operational Hours may change according to airport conditions and available flight
5 Berau (BEJ) GASO Lobby Derawan Hotel Operate Monday – Friday: 08.00 – 17.00 LT Effective per June 2020
Saturday, Sunday & National Holiday: 09.00 - 14.00 LT
6 ATO Operate Daily: 08:00 – 13:00 LT Operational Hours may change according to airport conditions and available flight
7 Biak (BIK) GASO Sudirman Operate Monday – Friday: 08:00 – 16:00 LT Effective per November 2020
Saturday, Sunday & National Holiday: 09.00 - 15.00 LT
8 ATO Frans Kaisiepo Biak Operate Daily : 07.00 – 15.00 LT Operational Hours may change according to airport conditions and available flight
9 Balikpapan (BPN) GASO Balikpapan Permai Operate Monday – Friday: 08.00 – 16.00 LT Effective per June 2020
Saturday, Sunday & National Holiday: 09.00 – 13.00 LT
10 ATO SAMS Sepinggan Balikpapan Operate Daily: 09.00 – 16.00 LT Operational Hours may change according to airport conditions and available flight
11 Jayapura (DJJ) GASO Mercure Hotel Operate Monday – Friday: 08.00 – 16.00 LT Effective per June 2020
Saturday, Sunday National Holiday: 09.00 – 15.00 LT
12 GASO Tanah Hitam Operate Monday – Friday: 08.00 – 16.00 LT Effective per June 2020
Saturday, Sunday & National Holiday: 09.00 – 15.00 LT
13 ATO Airport Sentani Operate Daily: 07.00 – 16.00 LT Operational Hours may change according to airport conditions and available flight
14 Gorontalo (GTO) GASO Medi Botutihe Operate Monday – Friday: 08.00 – 17.00 LT Effective per June 2020
Saturday, Sunday & National Holiday: 09.00 - 15.00 LT
15 ATO Djalaluddin Operate Monday – Friday : 09.00 – 17.00 LT Effective per June 2020
Saturday, Sunday & National Holiday: 09.00 - 15.00 LT Operational Hours may change according to airport conditions and available flight
16 Kendari (KDI) GASO Ahmad Yani Operate Monday – Friday: 08.00 – 17.00 LT Effective per June 2020
Saturday, Sunday & National Holiday: 08.00 – 13.00 LT
17 ATO Haleuleo Operate Daily: 07:30– 14:00 LT Effective per November 2020
18 Manado (MDC) GASO Sam Ratulangi Operate Monday – Friday: 08.00 – 17.00 LT Effective per June 2020
Saturday, Sunday & National Holiday: 09.00 – 15.00 LT
19 ATO airport Samratulangi Operate Daily: 04.00 – 07.00 LT & 14.00 – 17.30 LT Operational Hours may change according to airport conditions and available flight
20 Mamuju (MJU) ATO Tampa paandg Operate Monday – Friday: 09:00 – 16.00 LT Effective per June 2020
Saturday, Sunday & National Holiday: 09.00 – 14.00 LT
21 Merauke (MKQ) GASO Jalan Raya Mandala Operate Monday – Friday: 08.00 – 17:00 LT Effective per June 2020
Saturday, Sunday &  National Holiday: 09.00 - 15.00 LT
22 ATO Jalan PGT Operate Daily: 08.00 – 16.00 Operational Hours may change according to airport conditions and available flight
23 Nabire (NBX) ATO Operate Daily : 09.00 – 14:00 LT Effective per November 2020
24 Palu (PLW) GASO Not Operate Closed Effective per June 2020
ATO Mutiara Sis Al– Jufri Operate Monday– Friday: 08.00 – 16.00 LT Effective per June 2020
25 Saturday, Sunday &  National Holiday: 09.00– 15.00 LT
26 Palangkaraya (PKY) GASO Imam Bonjol Operate Monday – Friday: 08.00 – 17.00 LT Effective per June 2020
Saturday, Sunday & National Holiday: 09.00 – 15.00 LT
27 ATO Bandara Tjilik Riwut Operate Monday, Wednesday, Friday: 06.00 – 10.00 LT Operational Hours may change according to airport conditions and available flight
Tuesday, Thursday, Saturday, Sunday: 14.00-18.00 LT
28 Pontianak (PNK) GASO Rahadi Usman Temporarily Closed Monday – Friday: 08:00 – 17.00 LT Effective per 12 November 2020 - Until Further Notice (UFN)
Saturday, Sunday & National Holiday: 09.00 - 15.00 LT
29 ATO Bandara Supadio Operate Monday - Saturday: 08.00-16.00 LT Effective per November 2020
Sunday: 10.00-18.00 LT
30 Samarinda (SRI) GASO Alaya Operate Monday – Friday: 08.00 – 16.00 LT Effective per June 2020
Saturday & National Holiday: 09.00 – 13.00 LT
Sunday: Closed Effective per June 2020
31 ATO Aji Pangeran Tumenggung Pranoto Operate Daily: 09.00 – 1600 LT Operational Hours may change according to airport conditions and available flight
32 Sorong (SOQ) GASO Sri Gunting Operate Monday – Friday: 08.00 – 17.00 LT Effective per November 2020
Saturday, Sunday & National Holiday: 09.00 - 14.00 LT
33 ATO Domine eduard osok Operate Daily: 06.00 – 15.00 LT Effective per November 2020
34 Timika (TIM) GASO Cendrawasih Timika Operate Monday - Friday: 09.00 – 1600 LT Effective per November 2020
Saturday & National Holiday: 09.00 – 15.00 LT
Sunday: Closed
35 ATO Moses Kilangi Operate Monday: 09.00-14.00 Operational Hours may change according to airport conditions and available flight
Tuesday - Saturday: 07.30-14.30
Sunday : Closed
36 Ternate (TTE) GASO Boulevard Raya Operate Monday – Friday: 08.00 – 17.00 LT Effective per June 2020
Saturday, Sunday &  National Holiday: 09.00 – 15.00 LT
37 ATO Sultan Babullah Operate Daily: 07.00 – 15.00 LT Operational Hours may change according to airport conditions and available flight
38 Ujung Pandang / Makassar (UPG) GASO Slamet Riyadi Operate Monday – Friday : 08.00 – 17.00 LT Effective per June 2020
Saturday, Sunday & National Holiday : 09.00 – 15.00 LT
39 Trans Studi Mall Operate Daily: 11.00 – 20.00 LT Effective per June 2020
40 Claro Hotel Not Operate Closed Effective per June 2020
41 ATO Sultan Hasanuddin Operate Daily: 24 Hours Effective per June 2020

This schedule adjustment will be updated regularly, Garuda Indonesia customers may check official information channel through the Garuda Indonesia website, 24-hour contact center, and social media.

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