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BIDUPGRADE

Interested in an Upgrade?

Use our innovative BidUpgrade request system for the chance to upgrade from Economy Class to Business Class or Business Class to First Class in accordance with the amount you're willing to pay to upgrade.

Review your information and submit your offer. Submission and/or modification can be made 4 days prior to departure.

✿Non-refundable after payment✿

 

Instant Upgrade Program is an acceleration of BidUpgrade Program where Passenger can get the opportunity to move up to a higher cabin class without going through a bidding process by paying a certain nominal amount within 48 hours before your flight.

Verify your booking code within 48 hours before departure and enjoy the luxury and comfort of Instant Upgrade service from every aspect that you can only get with us in Business Class and First Class.

Here are some perks and benefits that you will get on board with Business Class and First Class:

  • Business Class
    1. Priority Check-In at the Airport
    2. Priority Baggage Handling
    3. Access to Business Class Lounge
    4. World class cuisine and variety of choices on air with Business Class
    5. More space and comfort during flight with recline seats you can enjoy
  • First Class
    1. Exclusive experience with our pickup service from home with BMW 740 Li* (Jabodetabek area)/First Class passenger can enjoy a comfortable and luxurious ride with BMW 740 Li* (Jabodetabek only)
    2. First Class personal assistant will accommodate your needs and travel requirements during pre-flight and post-flight
    3. Priority Check in at the Airport
    4. Priority Baggage Handling
    5. Access to First Class Lounge
    6. World class cuisine with selection of premium ingredients, served by our Chef on Board.
    7. Offer more comfortable sleeping experience with full-flat beds and sliding door that ensure a restful and relaxing journey
       

Terms and Conditions

  1. Upgrade from Economy Class to Business Class
    Eligible for Economy passenger with Economy Flexible, Economy Normal Price, Economy Lower Price, and Economy Promo holder.
  2. Upgrade from Business Class to First Class
    Eligible for Business Class Passenger with Business Class Highest Price, Business Class Lower Price, Business Class Promo holder.
  3. The offer is not applicable for infant
  4. There will be no refunds, exchange, or credits once your offer has been accepted, except under the following conditions including, the flight is cancelled, failed on re-accommodating, force majeure, change in fleet type, or technical error that may endangered passenger.
     

Mechanism

Your participation in the Instant Upgrade program can only be done a minimum of 48 hours before the flight, either via the website (on this page) or via the FlyGaruda App:

  1. Enter your PNR (booking code) and last name to verify your eligibility by joining Instant Upgrade Program.
  2. If your status is "eligible", the detailed of your flight will appear on page
  3. On the offer page, a "buy now" button will appear to navigate your payment details and price. The advantage of Instant Upgrade is that without going through a bidding process, you get the opportunity directly to move up to a higher cabin class.
  4. After you received the confirmation detail about the availability of the higher-class cabin, you will proceed to the payment info page. However, if the higher class cabin is not available, you may not proceed to the payment page.
  5. Please ensure to check your flight details before you enter the number of your payment card.
  6. Passengers will be emailed about the success of your upgrade along with the new e-ticket.

Check your elegibility for BidUpgrade here:

 

Terms and Conditions for BidUpgrade FAQ BidUpgrade

*Update: Effective 2 November 2015, BidUpgrade is also available for an upgrade from Business Class to First Class. Check out our updated BidUpgrade FAQ here.

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After booking Garuda Indonesia ticket, if you are eligible, you will receive an invitation email.

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Determine the amount you are willing to pay to upgrade. Offers must be made per flight segment and per passenger listed in the booking information (i.e. flight from Bengkulu to Bangkok consists of two segments: Bengkulu to Jakarta and Jakarta to Bangkok).

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Enter your payment card details to allow payment only if your offer is successful (unsuccessful offers will not be billed).

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Review your information and submit your offer. Submission and/or modification can be made 4 days prior to departure.

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You will be emailed about the success of your offer two days prior to departure.

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