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ORDER BLUEBIRD SERVICES VIA FLY GARUDA APP

Get Taxi Services from Our Partner: Blue Bird via Fly Garuda App

It’s easier for you now to arrange your trip from Pre until Post Journey via Fly Garuda Apps. Not only for booking flight ticket, you could also booking taxi services from/to airport and within cities.

Terms & Conditions:

  • Available for pick-up/drop off at several airports in Indonesia
    No Kota Bandara Pick Up Bandara Drop Off Bandara
    1 Bangka Belitung Depati Amir Yes Yes
    2 Jakarta APSH Yes Yes
    3 Manado Sam Ratulangi Yes Yes
    4 Medan KLNA Yes Yes
    5 Padang MIA Yes Yes
    6 Palembang SMB II Yes Yes
    7 Surabaya JUANDA Yes Yes
    8 Yogyakarta YIA Yes Yes
    9 Bandung Husein Sastranegara Yes Yes
    10 Cilegon APSH No Yes
    11 Semarang Ahmad Yani No Yes
    12 Denpasar Ngurah Rai No Yes
    13 Lombok LIA No Yes
    14 Makasar Sultan Hasanudin No Yes
    15 Pekanbaru Sultan Syarif Kasim II No Yes
    16 Batam Hang Nadim No Yes
  • Also available for pick-up/drop off anywhere (not only to and/or from the airport) in the cities with Bluebird services
  • Available in two options: Blue Bird & Silver Bird
  • Silverbird only available in Jakarta
  • This service can be booked at the latest 15 minutes before pick-up time
  • Taxi tariff is excluding toll & parking fee

Flow of Services:

  1. Booking Process
    • Login to Fly Garuda
    • Choose Taxi Services
    • Complete Booking Information
      • Personal Data (Name, Phone Number, Pick-up Schedule)
      • Pick-up & Drop Off Location
      • Destination
      • Price Estimation
      • Confirm the Order
    • Payment (Credit Card only)
  2. Pick Up & Drop Off Process
    • Passengers will get the taxi information (Taxi Number, Driver name and driver phone number)
    • Passengers can monitor the status order through application
    • Drivers will contact the Passenger to confirmation the order, or
    • Passengers can contact the Driver or Blue Bird Call Center to get confirmation 
    • For taxi services from airport, passengers shall directly contact Blue Bird’s staff at airport
  3. Others
    • Reschedule Policy Passengers who need to change the itinerary shall chat Bluebird’s Customer Service through WhatsApp 081117941234.
    • Refund Policy
      1. Flow of refund
        • Click cancel button at Fly Garuda apps
        • Confirm to GA Loyalty & Ancillary Support Contact Center (+62 813 9845 4480 / garudamiles@garuda-indonesia.com) by informing Name, Order Schedule, and Pick-Up Location.
        •  GA Loyalty & Ancillary Support Contact Center will be coordinated the refund through refundibe@garuda-indonesia.com
      2. Refund of taxi services can be submitted by passengers at the latest 7 (seven) days after process the cancellation via Fly Garuda
        (e.g. Cancellation Date on May 10th, 2021; passenger can confirm the refund process until May 17th, 2021).
      3. 25% penalty from fare shall be implied for refund
  4. Get the promotion of free upgrade to Silver Bird for selected passengers
    • Promotion applied for booking period  starts from June 10th, until June 16th, 2021
    • Promotion applied for passengers who book via Fly Garuda Apps
    • Passengers will be randomly selected by Blue Bird team
    • Passengers shall post the moment via IG story & mention IG account @garuda.indonesia & @bluebirdgroup

For more information, please contact  Garuda Indonesia Call Center at (+6221) 2351 9999/0804 1 807 807 or WhatsApp at +62 813 9845 4480 (message only) or send email to garudamiles@garuda-indonesia.com

Keep following the health protocol when you are traveling. Always wearing masks at the airport and during the flight, keep a minimum of one meter of physical distancing with others, also clean your hands by using soap or hand sanitizer. We Understand You #BecauseYouMatter

More information about travel requirements and flight policies during the new normal click here.

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