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INFORMATION ABOUT OPERATIONAL POLICY DUE TO THE IMPACT COVID-19 OUTBREAK

ENJOY ADDITIONAL DISCOUNT UP TO 80% FOR EXCESS BAGGAGE AND PREPAID BAGGAGE

Limited offer for you who will bring more luggage on your fight schedule until December 31st, 2023. Additional discount from normal rate up to 80% will be given to you with these terms & conditions.

Route	Prepaid Baggage	Excess Baggage at Airport
DOMESTIC ROUTES
Applicable to All Domestic Routes	Start from 15.000/kg	Start from 15.000/kg
INTERNATIONAL ROUTES
Jakarta – Amsterdam	IDR 150.000 per Kg	IDR 150.000 per Kg
Amsterdam – Jakarta	EUR 7 per Kg	EUR 7 per Kg
Jakarta – Madinah	IDR 100.000 per Kg	IDR 100.000 per Kg
Jakarta – Jeddah	IDR 100.000 per Kg	IDR 100.000 per Kg
Jeddah – Jakarta	SAR 10 per Kg	SAR 10 per Kg
Madinah - Jakarta	SAR 10 per Kg	SAR 10 per Kg
Jakarta – Incheon	IDR 135.000 per Kg	IDR 135.000 per Kg
Incheon - Jakarta	KRW 11.300 per Kg	KRW 11.300 per Kg
Denpasar - Incheon	IDR 135.000 per Kg	IDR 135.000 per Kg
Incheon - Denpasar	KRW 11.300 per Kg	KRW 11.300 per Kg
Jakarta – Haneda	IDR 200.000 per Kg	IDR 200.000 per Kg
Haneda - Jakarta	JPY 1.720 per Kg	JPY 1.720 per Kg
Denpasar – Narita	IDR 200.000 per Kg	IDR 200.000 per Kg
Narita - Denpasar	JPY 1.720 per Kg	JPY 1.720 per Kg
Singapura - Jakarta	SGD 5 per Kg	SGD 5 per Kg
Jakarta - Singapura	IDR 60.000 per Kg	IDR 60.000 per Kg
Singapura - Denpasar	SGD 5 per Kg	SGD 5 per Kg
Denpasar - Singapura	IDR 60.000 per Kg	IDR 60.000 per Kg
Jakarta - Kuala Lumpur	IDR 70.000 per kg	IDR 70.000 per kg
Kuala Lumpur - Jakarta	MYR 20 per Kg	MYR 20 per Kg
Jakarta – Bangkok	IDR 106.000 per Kg	IDR 106.000 per Kg
Bangkok – Jakarta	THB 250 per Kg	THB 250 per Kg
Jakarta - Sydney (Penerbangan langsung & transit melalui Denpasar)	IDR 220.000 per kg	IDR 220.000 per kg
Sydney - Jakarta (Penerbangan langsung & transit melalui Denpasar)	AUD 20 per Kg	AUD 20 per Kg
Denpasar - Sydney (Penerbangan langsung & transit melalui Jakarta)	IDR 220.000 per kg	IDR 220.000 per kg
Sydney - Denpasar (Penerbangan langsung & transit melalui Jakarta)	AUD 20 per Kg	AUD 20 per Kg
Jakarta – Melbourne (Penerbangan langsung)	IDR 220.000 per kg	IDR 220.000 per kg
Melbourne - Jakarta (Penerbangan langsung)	AUD 20 per Kg	AUD 20 per Kg
Denpasar – Melbourne (Penerbangan langsung)	IDR 220.000 per kg	IDR 220.000 per kg
Melbourne - Denpasar (Penerbangan langsung)	AUD 20 per Kg	AUD 20 per Kg
Hong Kong – Jakarta	HKD 70	HKD 70
Jakarta – Hong Kong	IDR 140.000	IDR 140.000
Hong Kong - Denpasar	HKD 72	HKD 72
Denpasar – Hong Kong	IDR 144.000	IDR 144.000
Hong Kong – Surabaya (transit CGK) Hong Kong – Jakarta + Jakarta - Surabaya	HKD 70 + IDR 27.750	HKD 70 + IDR 27.750
Jakarta - Beijing	IDR 200.000	IDR 200.000
Beijing - Jakarta	CNY 104	CNY 104
Denpasar - Beijing	IDR 200.000	IDR 200.000
Beijing - Denpasar	CNY 104	CNY 104
Jakarta – Canton	IDR 190.000	IDR 190.000
Canton - Jakarta	CNY 94	CNY 94
Denpasar - Canton	IDR 190.000	IDR 190.000
Canton - Denpasar	CNY 94	CNY 94

Terms & Conditions :

Excess Baggage program is applied to all kgs amount without minimum requirement.
Prepaid Baggage program, per passenger per sector can only request one package (5kg, 10kg, 15kg, etc)
Only available for passengers who are holding Garuda Indonesia ticket (ticker number starting with 126)
Valid for GA flights & domestic routes (GA Flight numbers operated by other carriers under codeshare, joint operation or other similar cooperation with other carriers are excluded from this program)
Point of Sales in City Ticketing Office, Garuda Indonesia Online Channel, Contact Center, and Travel Agent
Refund is not permitted for voluntary case (request from passengers due to personal reasons & not caused by Airline)

For more Information about Special Excess Baggage Rate and Special Prepaid Baggage Rate, Click icon pdf below:

Special Prepaid Baggage Rate For Domestic Routes after tax

Special Excess Baggage Rate For Domestic Routes after tax

Special Rate for Selected International Routes

For More Information, call Contact Center Garuda Indonesia through (+6221) 2351 9999/0804 1 807 807

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We are currently developing the system for a better experience. Apologize for the inconvenience and thank you.

Manage My Booking
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Terms & Conditions Manage My Booking

This feature allows you to do the following things:

Check booking information.
Add or change additional services (may chargeable) such as Seat Selection, Special Meal Request, and Prepaid Excess Baggage.
- Chargeable additional service(s) is only valid on tickets purchased via Garuda Indonesia’s Channel (Website, GIA Mobile App, Sales Office, and Contact Center).
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
Change contact information.
Modify Flights (Reschedule).
- Rescheduling is allowed for all Garuda Indonesia flights (Domestic or International).
- Rescheduling is only allowed before flight departure.
- Rescheduling is only valid on tickets purchased via Garuda Indonesia’s Channel (Website, GIA Mobile App, Sales Office, and Contact Center).
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule

For more detail, please check this link.

I have read online Manage My Booking notice and Information

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Terms & Conditions Web Check-In

<Important> Each booking is only allowed one Online Check-in. If there is more than one passenger on a booking, all passengers must check-in all at once, otherwise the remaining passenger(s) will not be able to do Online Check-in and it can only be done at the airport.
Online Check-in service is available from 48 hours to 2 hours before departure for domestic flights and 48 hours to 4 hours before departure time for international flights.
Online Check-in is not available for the following passengers:
- Passengers without e-ticket
- Infants under 2 years old who are not occupying a seat.
- Passengers who need special assistance at the airport, such as pregnant passengers, children younger than 12 years old who travel alone, Unaccompanied Minor (UM), the passengers that require wheelchair, stretcher case, or any other special handlings at the airport.
- Group bookings (more than 9 persons)
The system will automatically assign you a seat, but you can change it by accessing the preferred seat option in our Online Check-in function.
For international flights, please show your Online Boarding Passes (both PDF and QR barcode boarding pass) to the Airport Check-in Counter before boarding.
For international flights, please make sure that your passport is valid up to at least 6 months from the travel date and secure other valid travel documents such as any visa documents required for the trip. Present them to the Airport Check-in Counter before boarding.
Boarding gate number and seat number may change without prior notice for the following reasons: the circumstances at the airport on the day of the flight or a change of aircraft. You may check boarding gate updates on the airport information display system at the airport.
If you fail to complete the Online Check-in procedure due to technical problems such as printer or system error, please refer to the instructions on the page and complete the boarding procedure at the Airport Check-in Counter.

Information:

To use Online Check-in, please use your e-ticket with confirmed reservation.
For prompt customs and immigration procedures, please bring your passport and fill in your passport information during Online Check-in.
Passengers with connecting flights can check-in sequentially.
Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Check-in Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.
Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (for both Economy and Business Class), with maximum size: 56 cm length, 23 cm width, and 36 cm height (for CRJ and ATR Aircraft type maximum size is 41 cm length, 17 cm width, and 34 cm height).
Make sure that you are not carrying any valuable items in your checked baggage
For the safety and security of our passengers, crew, and the aircraft, please make sure that you are not carrying any dangerous items in your carry-on and checked baggage. Please click here for baggage restrictions information details
Please make sure that you pack your own baggage or supervise the person who does it for you.
The Airport Check-in Counter will be closed 45 minutes prior to departure for international flights and 30 minutes prior to departure for domestic flights.
For flights departing from Terminal 3 Soekarno-Hatta International Airport, the Airport Check-in Counter is closed 60 minutes prior to scheduled departure for International flights and 45 minutes prior to scheduled departure for domestic flights.
Boarding gate open 120 minutes prior to departure.
Aircraft door is closed 10 minutes prior to departure.
Passengers who want to cancel must report to the Airport Check-in Counter or Garuda Indonesia Call Center.
For further information please contact the Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999.

I have read online Check-In notice and information

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We are currently developing the system for a better experience. Apologize for the inconvenience and thank you.

Terms & Conditions Web Check-In

<Important> Each booking is only allowed one Online Check-in. If there is more than one passenger on a booking, all passengers must check-in all at once, otherwise the remaining passenger(s) will not be able to do Online Check-in and it can only be done at the airport.
Online Check-in service is available from 48 hours to 2 hours before departure for domestic flights and 48 hours to 4 hours before departure time for international flights.
Online Check-in is not available for the following passengers:
- Passengers without e-ticket
- Infants under 2 years old who are not occupying a seat.
- Passengers who need special assistance at the airport, such as pregnant passengers, children younger than 12 years old who travel alone, Unaccompanied Minor (UM), the passengers that require wheelchair, stretcher case, or any other special handlings at the airport.
- Group bookings (more than 9 persons)
The system will automatically assign you a seat, but you can change it by accessing the preferred seat option in our Online Check-in function.
For international flights, please show your Online Boarding Passes (both PDF and QR barcode boarding pass) to the Airport Check-in Counter before boarding.
For international flights, please make sure that your passport is valid up to at least 6 months from the travel date and secure other valid travel documents such as any visa documents required for the trip. Present them to the Airport Check-in Counter before boarding.
Boarding gate number and seat number may change without prior notice for the following reasons: the circumstances at the airport on the day of the flight or a change of aircraft. You may check boarding gate updates on the airport information display system at the airport.
If you fail to complete the Online Check-in procedure due to technical problems such as printer or system error, please refer to the instructions on the page and complete the boarding procedure at the Airport Check-in Counter.

Information:

To use Online Check-in, please use your e-ticket with confirmed reservation.
For prompt customs and immigration procedures, please bring your passport and fill in your passport information during Online Check-in.
Passengers with connecting flights can check-in sequentially.
Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Check-in Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.
Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (for both Economy and Business Class), with maximum size: 56 cm length, 23 cm width, and 36 cm height (for CRJ and ATR Aircraft type maximum size is 41 cm length, 17 cm width, and 34 cm height).
Make sure that you are not carrying any valuable items in your checked baggage
For the safety and security of our passengers, crew, and the aircraft, please make sure that you are not carrying any dangerous items in your carry-on and checked baggage. Please click here for baggage restrictions information details
Please make sure that you pack your own baggage or supervise the person who does it for you.
The Airport Check-in Counter will be closed 45 minutes prior to departure for international flights and 30 minutes prior to departure for domestic flights.
For flights departing from Terminal 3 Soekarno-Hatta International Airport, the Airport Check-in Counter is closed 60 minutes prior to scheduled departure for International flights and 45 minutes prior to scheduled departure for domestic flights.
Boarding gate open 120 minutes prior to departure.
Aircraft door is closed 10 minutes prior to departure.
Passengers who want to cancel must report to the Airport Check-in Counter or Garuda Indonesia Call Center.
For further information please contact the Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999.

I have read online Check-In notice and information

Continue

My Trip

Manage My Booking
Bid Upgrade

Terms & Conditions Manage My Booking

This feature allows you to do the following things:

Check booking information.
Add or change additional services (may chargeable) such as Seat Selection, Special Meal Request, and Prepaid Excess Baggage.
- Chargeable additional service(s) is only valid on tickets purchased via Garuda Indonesia’s Channel (Website, GIA Mobile App, Sales Office, and Contact Center).
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
Change contact information.
Modify Flights (Reschedule).
- Rescheduling is allowed for all Garuda Indonesia flights (Domestic or International).
- Rescheduling is only allowed before flight departure.
- Rescheduling is only valid on tickets purchased via Garuda Indonesia’s Channel (Website, GIA Mobile App, Sales Office, and Contact Center).
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule

For more detail, please check this link.

I have read online Manage My Booking notice and Information

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ENJOY ADDITIONAL DISCOUNT UP TO 80% FOR EXCESS BAGGAGE AND PREPAID BAGGAGE

Terms & Conditions Manage My Booking

Terms & Conditions Web Check-In

Travel Voucher

Book & Trip

Check In

Terms & Conditions Web Check-In

My Trip

Terms & Conditions Manage My Booking

Flight Info

Buy Voucher

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