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ENJOY THE BEST FLEXIBILITY FLIGHT OF GARUDA INDONESIA

A perfect journey is started by a well-prepared plan. But we know that there will always be uncertainty condition in the future. To ensure your convenience, we offer you our best flexibility program.

Get this special offer for all Garuda Indonesia's domestic and international flights (except the Middle East and Interlining) until 30 April 2020. We give a chance for changing your itinerary up to three times without any administration charge. Also, enjoy more benefits from our bank partner.

Terms and Conditions:

  • Booking period: 17 March - 30 April 2020.
  • Travel period until 30 June 2021.*
  • Free administration charge for rescheduling until 30 September 2020. Your ticket validity will be up to 30 June 2021 and cannot be used afterward.
  • Valid for all Garuda Indonesia’s domestic and international route (except the Middle East and interlining).
  • Valid for one-way and return ticket.
  • Valid for individual and group booking with minimum 10 passengers in one booking code.
  • This offer is applied in all Garuda Indonesia’s channels: website, GIA Mobile application, sales office, contact center, and travel agent (online and offline).
  • Penalty policies:
    • Changes for the Same Route and Compartment:
      • Free changes fee maximum three times until 30 September 2020 (for complete reissued).
      • Different fare and tax are not charged.
      • For group booking, total passenger in the new booking must be same with the original booking.
      • The fourth change or any change after 30 September 2020, the changes fee applied and refer to the fare class used.
      • For reschedule, please call Garuda Indonesia Contact Center on 0804 1 807 807 or 021 2351 9999, or live chat.
    • Changes for the Different Route or Compartment:
      • Free changes fee maximum three times until 30 September 2020 (for complete reissued).
      • Different fare and tax are charged.
      • For group booking, total passenger in the new booking must be same with the original booking.
      • The fourth change or any change after 30 September 2020, the changes fee applied and refer to the fare class used.
      • For reschedule, please call Garuda Indonesia Contact Center on 0804 1 807 807 or 021 2351 9999, or live chat.
    • For Refund:
      • Refund is not charged to the customer.
      • Refund is only exchanged into travel voucher.
      • The travel voucher is only used for the next Garuda Indonesia’s ticket issued.
      • The travel voucher is valid until 30 June 2021 only for all flights operated by Garuda Indonesia (except the Middle East and interlining).
      • Refund request can be proceeded in the first place of ticket issued (for example, if you issued the ticket via Travel Agent, then refund can be done by that Travel Agent). Refund is given by travel voucher that can be used for flight period until 30 June 2021 via Garuda Indonesia’s sales office.
      • Any difference amount in travel voucher redeemed cannot be changed into cash.
      • The travel voucher is not refundable for all payment method.
      • For the refund process, please send an e-mail to e-booking@garuda-indonesia.com.
    • No show fee is applied when no confirmation for cancellation or change schedule before flight:
      • Domestic (non-group and group) : 
        • Sub-class F/P/A/J/C/D/I/Y : 10% from basic fare.
        • Sub-class B/M/K/N/Q/T/V/S/H/L : 40% from basic fare.
      • International (non-group and group) : USD 100 per ticket.

*) validity of travel period is up to 361 days started from the ticket issued. After reschedule, validity of new ticket is for travel period until 30 June 2021.

 

SEE THE BENEFIT FROM OUR BANK PARTNER BELOW:

 

Terms and Conditions:

  • This offer is additional discount up to IDR 500K every Wednesday.
  • Using BNIWOW promo code when selecting flight schedule.
  • Only valid for ticket issued via Garuda Indonesia’s website, GIA Mobile application, and Contact Center using payment link.
  • Eligible for all BNI Credit Card and Debit Card, except Corporate Credit Card, Hasanah Card, and Debit Syariah Card.
  • Get more details here.

Terms and Conditions:

  • This offer is additional discount up to IDR 500K every Friday.
  • Using BRIDAY promo code when selecting flight schedule.
  • Only valid for ticket issued via Garuda Indonesia’s website, GIA Mobile application, and Contact Center using payment link.
  • Eligible for all BRI Credit Card, Debit Card, and e-pay, except BRI Corporate Card.
  • Get more details here.

Terms and Conditions:

  • This offer is additional discount up to IDR 200K every Tuesday.
  • Using CITICOB promocode for Garuda Indonesia Citi Cardholder or GACITI for another Citi Credit Card when selecting flight schedule.
  • Only valid for ticket issued via Garuda Indonesia’s website, GIA Mobile application, and Contact Center using payment link.
  • Eligible for all Citi Credit Card issued in Indonesia (main card and additional card), except Corporate Credit Card.
  • Get more details here.

Terms and Conditions:

  • This offer is additional discount up to IDR 200K every Monday.
  • Using MANDIRI promo code when selecting flight schedule.
  • Only valid for ticket issued via Garuda Indonesia’s website, GIA Mobile application, and Contact Center using payment link.
  • Eligible for Mandiri Debit Visa and Mandiri Credit Card (main card and additional card), except Mandiri Corporate Card.
  • Get more details here.

Get the exclusive offer for installment program from our bank partners. Also, you can use your bank point for redemption. See the program details here.

Register as GarudaMiles member to enjoy greater benefits!

  • Welcome bonus of up to 1,000 miles
  • Earn mileage
  • Redeem miles for award ticket
  • Redeem miles for upgrade award


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