MORE COVENIENT AND BENEFITS ON FLY GARUDA APP

Book & Trip

Check In

Check In
TravelDoc

Terms & Conditions Web Check-In

<Important> Each booking is only allowed one Online Check-in. If there is more than one passenger on a booking, all passengers must check-in all at once, otherwise the remaining passenger(s) will not be able to do Online Check-in and it can only be done at the airport.
Online Check-in service is available from 48 hours to 2 hours before departure for domestic flights and 48 hours to 4 hours before departure time for international flights.
Online Check-in is not available for the following passengers:
- Passengers without e-ticket
- Infants under 2 years old who are not occupying a seat.
- Passengers who need special assistance at the airport, such as pregnant passengers, children younger than 12 years old who travel alone, Unaccompanied Minor (UM), the passengers that require wheelchair, stretcher case, or any other special handlings at the airport.
- Group bookings (more than 9 persons)
The system will automatically assign you a seat, but you can change it by accessing the preferred seat option in our Online Check-in function.
For international flights, please show your Online Boarding Passes (both PDF and QR barcode boarding pass) to the Airport Check-in Counter before boarding.
For international flights, please make sure that your passport is valid up to at least 6 months from the travel date and secure other valid travel documents such as any visa documents required for the trip. Present them to the Airport Check-in Counter before boarding.
Boarding gate number and seat number may change without prior notice for the following reasons: the circumstances at the airport on the day of the flight or a change of aircraft. You may check boarding gate updates on the airport information display system at the airport.
If you fail to complete the Online Check-in procedure due to technical problems such as printer or system error, please refer to the instructions on the page and complete the boarding procedure at the Airport Check-in Counter.

Information:

To use Online Check-in, please use your e-ticket with confirmed reservation.
For prompt customs and immigration procedures, please bring your passport and fill in your passport information during Online Check-in.
Passengers with connecting flights can check-in sequentially.
Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Check-in Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.
Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (for both Economy and Business Class), with maximum size: 56 cm length, 23 cm width, and 36 cm height (for CRJ and ATR Aircraft type maximum size is 41 cm length, 17 cm width, and 34 cm height).
Make sure that you are not carrying any valuable items in your checked baggage
For the safety and security of our passengers, crew, and the aircraft, please make sure that you are not carrying any dangerous items in your carry-on and checked baggage. Please click here for baggage restrictions information details
Please make sure that you pack your own baggage or supervise the person who does it for you.
The Airport Check-in Counter will be closed 45 minutes prior to departure for international flights and 30 minutes prior to departure for domestic flights.
For flights departing from Terminal 3 Soekarno-Hatta International Airport, the Airport Check-in Counter is closed 60 minutes prior to scheduled departure for International flights and 45 minutes prior to scheduled departure for domestic flights.
Boarding gate open 120 minutes prior to departure.
Aircraft door is closed 10 minutes prior to departure.
Passengers who want to cancel must report to the Airport Check-in Counter or Garuda Indonesia Call Center.
For further information please contact the Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999.

I have read online Check-In notice and information

Continue

Terms & Conditions Manage My Booking

This feature allows you to do the following things:

Check booking information.
Add or change additional services (may chargeable) such as Seat Selection, Special Meal Request, and Prepaid Excess Baggage.
- Chargeable additional service(s) is only valid on tickets purchased via Garuda Indonesia’s Channel (Website, GIA Mobile App, Sales Office, and Contact Center).
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
Change contact information.
Modify Flights (Reschedule).
- Rescheduling is allowed for all Garuda Indonesia flights (Domestic or International).
- Rescheduling is only allowed before flight departure.
- Rescheduling is only valid on tickets purchased via Garuda Indonesia’s Channel (Website, GIA Mobile App, Sales Office, and Contact Center).
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule

For more detail, please check this link.

I have read online Manage My Booking notice and Information

Gunakan sistem permintaan BidUpgrade yang inovatif untuk meraih kesempatan pindah dari Economy Class ke Business Class atau dari Business Class ke First Class sesuai dengan penawaran Anda.

Flight Info

Flight Schedule
Flight Info

Buy Voucher

Travel Voucher

	Flight Status Check the current status of any flights.
	Flight Booking Book your flight anytime and anywhere.
	Mobile Check-In Check-in while you are on the go.* *Available 24 to 2 hours before your flight
	Seat Selection Secure your favorite seat right after you book the flight.* *Terms and conditions apply

	Earn Miles Miles are seamlessly credited to your account.
	Redeem Miles Convert your miles easily and fly to your favorite destinations.

	Push Notifications Never miss any best deals.
	Payment Methods Complete your payment with credit card, Internet banking or ATM.
	Redeem Bank Points Get immediate discount when you redeem your bank points.

Booking & Check-in A faster, more seamless, and better experience.
e-HAC A faster, more seamless, and better experience.
Entertainment Enjoy various selection of in-flight entertainment on the palm of your hand (coming soon).
GarudaMiles Earning Info See how many miles you’ll earn before booking.
GarudaMiles Earning Info See how many miles you’ll earn before booking.

Seat More comfortable by selecting your favorite seat in advance.
Special Meals Discover the taste of Indonesian culinary or enjoy a certain food or having a specific diet within up to 24-hours ahead of your flight.
Prepaid Excess Baggage Enjoy a special fare for excess baggage purchase at least 24-hours before flight departure.
Travel Insurance Get the best protection for your trip, baggage, medical protection during the trip, and 24-hour emergency assistance all over the world.

Masuk/Daftar

Welcome,

or Login through Social Media

Indonesia|English

Lokasi & Bahasa |

Promo and Info

Earn Miles

Redeem Miles

About GarudaMiles

Other

Join Now as GarudaMiles Partner

Apply for Garuda Indonesia Citi Card

Apply for Garuda BNI Credit Card

Journey

Destinations

OFFERS

Journey

Destinations

OFFERS

GARUDAMILES

Login

or Login through Social Media

No account yet? Create one now.

PROFILE

INTRODUCING FLY GARUDA APP

More user friendly interface

Manage your flight

Enjoy a seamless travel with GarudaMiles

Promo and a hassle-free payment method

Easier to protect and make your trip more complete

SCRATCH AND WIN THE PRIZES!

GARUDAMILES PROMO

GIFT VOUCHER FOR TOP SPENDER ON FLY GARUDA APP

Hotel

Terms & Conditions Manage My Booking

Terms & Conditions Web Check-In

Travel Voucher

Book & Trip

Hotel

Check In

Terms & Conditions Web Check-In

My Trip

Terms & Conditions Manage My Booking

Flight Info

Buy Voucher

Travel Voucher