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Garuda Priority Service – New Normal

Garuda Indonesia always strive to provide excellence service for your flight convenience. Enjoy various benefits and offers special for you, Garuda Indonesia loyal customer.

Get special price for Garuda Priority Service - New Normal (Type A, only for passenger), for your convenience and safety journey with prioritizing health protocol during this pandemic.

Garuda Priority Service – New Normal applied at several airports :

Airport Price Service
Domestic Flight International Flight

Soekarno Hatta, Cengkareng

Kualanamu, Medan

Sultan Syarif Kasim II, Pekanbaru

Ngurah Rai, Denpasar

Sepinggan, Balikpapan

Hang Nadim, Batam




IDR 150,000*




IDR 250,000*

Priority Check-in
Priority Baggage Handling
Priority Security Check
Priority Boarding

*Price include tax 10%

Term and Condition :

    1.   Program period : until March 31st 2021

    2.   This facility can be purchased at Garuda Indonesia Sales Office and Garuda Indonesia Ticketing Counter at Airport.

    3.   Check-in process at Special Check-in Counter :

             -    Bandara Internasional Soekarno-Hatta Cengkareng, Terminal 3 :

                      a) Counter 14 Island F for domestic flight

                      b) Counter 5 Island A for international flight

             -    Other airports : check-in process at SkyPriority Counter.

    4.   Valid for flights operated by Garuda Indonesia (not applied for Code Share flights).

    5.   Children with age more than two years with economy class, non GarudaMiles Platinum / SkyTeam Elite Plus, must have EMD (Electronic Miscellaneous Document) of Garuda           Priority Service – New Normal to enjoy this facility.

    6.   This facility purchase can be made 24 hours until 2 hours before departure.

    7.   Valid for same day with the flight schedule.

    8.   Lounge access facility is not included in this facility.

    9.   Travel documents needed to be check at Fast Track lane are Identity Card (KTP or Passport), payment receipt of Garuda Priority Service, and stamp of Garuda Priority Service           on passenger’s boarding pass.

    10. Refund not allowed.


For more information, please contact  Garuda Indonesia Call Center at (+6221) 2351 9999/0804 1 807 807 or WhatsApp at +62 813 9845 4480 (message only) or send email to garudamiles@garuda-indonesia.com

Make sure you have the information  of travel dates, cities of origin and destination, airlines, flight numbers, departure and arrival times, and GarudaMiles membership numbers on your journey with Garuda Indonesia.

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Garuda Indonesia is the first Indonesian airline to join SkyTeam

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