ADM Policy for All BSP Accredited Agents
Airline: Garuda Indonesia
Airline Code: GA / 126
Effective Date: 22 July 2013
Garuda Indonesia (GA) would like to update you in the ADM Policy to inform the travel agent in regard to code of conduct in making reservation and ticketing on Garuda flights through Global Distribution System (GDS). All reservation and ticketing through GDS must adhere to the following rules:
- Modification of Secondary PNR (PSS PNR)
Indonesian travel agent which is facilitated with dual access systems is strictly prohibited to modify (e.g. add, cancel, rebook, reconfirm, etc.) the secondary PNR through its PSS dual access as this action will result in un-synchronized PNR.
- Domestic Sector
Indonesian travel agent is not allowed to do reservation and ticketing for domestic sector (without any international sector involved). Domestic sector must be reserved and ticketed using PSS.
- Impossible/Illogical Booking
Garuda does not allow travel agent to hold more than one reservation for the same passenger to travel on or about the same date to one or more destination where the passenger will be able to use only one reservation.
- Duplicate/Multiple Booking
Duplicate or multiple bookings for the same time frame where it is not possible for the passenger to travel simultaneously is prohibited, including:
- Duplicate/multiple reservations for the same passenger regardless of flight number, class, date of travelling and booking status.
- Excessive Booking and Cancelling
Frequent booking and cancelling in many transactions (PNRs) is prohibited.
Travel agent is not allowed to do rebooking and cancelling of the same or different flight, class, date, or route in one PNR at agent’s desire to extend the ticketing time limit or to hold seat inventory and for any other reasons.
- Unwanted/Cancelled/Inactive Segment
Travel agent must check and monitor the queue regularly in order to:
- Remove all cancelled/inactive segment with status codes such as HX, DL, UN, NO and UC at least 25 hours prior to flight departure time.
- Waitlist Segment
Travel agent is allowed to make only two waitlist segments in one PNR. All waitlist segments must be cancelled from active PNR at least 25 hours prior to flight departure time.
- Passive Segments
All passive booking/segment and ticketing are not allowed. Travel agent must use the same GDS to book segment and issue ticket.
- Open Flight
Open flight is not allowed.
Travel agent must issue for any reservations created or provided the ticket number.
- False Class, City-pair, Flight or Transaction Date
Booking with false class, city-pair, flight or transaction date is not allowed and will be considered as misconduct.
- Fictitious Booking (False Name)
Travel agent must never create active booking with fictitious name e.g. AAA/MR, BBB/MR, MICKEY/MOUSEMR etc. Reservations should only be made upon passenger’s request with the intention to travel and issue ticket.
- Training/Test Bookings
Creating PNR(s) for training and testing purposes must be in training mode instead of production mode.
Failure to comply with those mentioned above will cause travel agent to pay penalty of USD 5.00 per head/segment.
Reference: RIN Nr.: 024-R/2013