Cengkareng, April 21, 2017 – The National flag carrier Garuda Indonesia and PT Angkasa Pura II (Persero) – the state-owned airport services company - are ready to operate international flight services to and from the new Terminal 3 Soekarno Hatta Airport, Cengkareng, starting May 1, 2017 at 00:01 WIB, after the successful completion of a number of required simulations for operational feasibility.
The readiness of this service is in line with the statement from the Ministry of Transportation, which states that Terminal 3 can serve international flights after the administrative and technical verification process and the successful simulation evaluation of service operations.
The simulation has been conducted several times by PT Angkasa Pura II (Persero) and Garuda Indonesia, which involved both passenger and aircraft operations.
Simulations involving passengers were focused on the passenger flow from the departures area to the process of boarding via the allocated gate, and vice versa, from the arrival landing gate until the passenger arrivals area. Meanwhile, the operational simulation of the aircraft involved the movement of aircraft on the International T3 apron.
In addition, simulations also included testing the airport facilities at Terminal 3 International including the services, security, and safety aspects of all passengers and airport visitors.
Head of Corporate Secretary & Legal of PT Angkasa Pura II (Persero) Agus Haryadi explained, "The simulation of T3 International operations has been conducted several times involving hundreds of passengers, Immigration and Customs officers, and also Gapura Angkasa as the ground handling provider and other stakeholders.”
“In line with numerous simulations, we are positive that as a result of all the prior preparation, the T3 operations will run as smoothly as possible, specifically for Garuda Indonesia. At this time, we would also like to confirm that all international airlines, aside from Garuda Indonesia, will still be served in Terminal 2 until further notice.”
"AP II is grateful to the stakeholders at Soekarno-Hatta Airport and the whole community for its support, so that Terminal 3, which is the largest and most modern Indonesian passenger terminal, and its passengers can immediately enjoy international flights following last year’s operations for the T3 domestic service,” said Agus Haryadi.
Since the official launch in 2016, Terminal 3 has been continuously improving its services to passengers to support the award that Soekarno-Hatta Airport received; The World's Most Improved Airports 2017, by Skytrax, a UK-based institution recognized in the global aviation industry.
As for supporting international flight operations, Terminal 3 is equipped with a number of facilities such as 64 immigration counters (32 counters for departure and arrival respectively), 30 autogate immigration access (15 autogates for departure and arrival respectively), 6 baggage claim points, 6 aerobridges, and parking for cars and motorcycles with a total capacity of 1,200 vehicles.
"Terminal 3, whether in the international or domestic area, is not only designed to be an aircraft or transport hub, but much more than that. T3 can be like a shopping center that provides various needs ranging from cinema, food and beverages, and so on. The total commercial area in Terminal 3 is quite wide, reaching 45,924 m2 with a concept of a walkthrough shop system with numerous famous and respected tenants. Terminal 3 will also be connected to the automatic Skytrain, which operates without drivers to facilitate the transfer of passengers between T1, T2, T3, and airport train stations," said Agus Haryadi.
Meanwhile, Garuda Indonesia Corporate Communications, VP Benny S. Butarbutar said, "With the migration of international flight operations from Terminal 2 to Terminal 3, Garuda expect international flight service passengers will be able to enjoy the upgraded facilities with a five star service standard that Garuda Indonesia provides through the new terminal with a capacity of a total of 25 million passengers."
Garuda Indonesia has also conducted several operational trials involving all service units at the airport to ensure all aspects of aviation safety and security as well as passenger services are running according to the relevant standards and procedures.
In addition, Garuda Indonesia has also been coordinating intensively with AP II, especially in relation to aspects of IT and back office readiness, as well as electricity to facility readiness aspects. Garuda Indonesia has also reconciled aviation security standards referring to the Department of Transport (DTF) regulations and policies in the UK.
"In accordance with the direction and agreement with AP II and the Ministry of Transportation, Garuda Indonesia has also conducted the process of socialization and finalization of technical services in Terminal 3 starting from mid-April. We are also actively coordinating with IATA and SkyTeam regarding the service socialization in terminal 3," Benny continued.
"This successful relocation is a direct result of the support and good cooperation from the Ministry of Transportation and PT Angkasa Pura II (Persero). Garuda Indonesia, the Ministry of Transportation and AP II have worked together regarding the operation of Terminal 3, with factors related to safety, safety and passenger comfort as the motivation," added Benny.
The preparation for passenger flow has also been intensified, starting from the preparation of passenger direction information, to the IT system service. Meanwhile, Garuda Indonesia also continues to conduct intensive coordination with AP 2 related to airport services including airport security factor to network infrastructure. Garuda Indonesia will mobilize the Family Assistance Center (FAC) to anticipate the passenger flow, which we have also coordinated with AP II.
From the preparation aspect, various international pre-flight service facilities at terminal 3 are ready for operation, in terms of premium check in infrastructure facilities, skypriority, transit crew, premium executive lounge, premium arrival and international services, and international baggage services.
While still in the process of transition, Garuda Indonesia has also coordinated with AP II in preparing different mitigation and contingency plans related to the anticipation of any difficulties encountered in operating international flight services from terminal 3.
AP II and Garuda Indonesia have also established joint posts to monitor the operation of international services in Terminal 3 from 30 April to 8 May 2017.
Through the transfer of international services in Terminal 3, Garuda Indonesia will further expand its pre to post flight service capacity to customers. At terminal 3, Garuda Indonesia will operate 28 check-in counters and have an executive lounge capacity that is capable of accommodating up to 2,100 service users consisting of 1,700 executive lounge capacity for business class and 400 for first class class, and six departure gates.
Pre-flight services will also be maximized by a self-check-in service at terminal 3. Garuda Indonesia currently serves up to 30 international flights per day from a total of 187 flights a day at Soekarno Hatta Airport. In connection with the relocation to T3, Garuda Indonesia has appealed to all customers to arrive earlier than they might normally to the airport, in anticipation of any delays and adjustments of passenger flow that might be encountered in the new terminal, despite the preparation work that has been undertaken previously to avoid possible issues.
PT GARUDA INDONESIA (PERSERO) TBK.,
VP CORPORATE COMMUNICATIONS