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Travel Insurance Frequently Asked Questions

Garuda Indonesia Travel Insurance is a travel insurance program that is offered exclusively by Garuda Indonesia to its customers.

*Currently this product is only available for domestic and international outbound flights from Indonesia

Garuda Indonesia passengers who purchase Garuda Indonesia tickets online can purchase Garuda Indonesia Travel Insurance on any routes of the Garuda Indonesia network where it is offered. The passenger must be a valid and legal resident of the country of departure where Garuda Indonesia flies from and where Garuda Indonesia Travel Insurance is offered.

*Currently only valid for Indonesian Citizen

For return trip, Garuda Indonesia Travel Insurance covers you for the duration of your trip or to a maximum of 30 days from the date of travel for Domestic routes and 90 days from the date of travel for International routes. For One Way trip, cover terminates upon Insured’s safe disembarkation at the end of the scheduled flight.

It is important that you contact 24H Travel & Medical Assistance, as detailed in your policy before taking any actions. For any outpatient treatments, please retain all original receipts and claim them on your return to your place of residence or country of residence. For further details please refer to the Claims Procedure & the Claims Document in the insurance page or your Policy Wording.

Garuda Indonesia Travel Insurance is cancellable and refundable within 24H of purchase. After 24H of purchase, Garuda Indonesia Travel Insurance is noncancellable and non-refundable.

Garuda Indonesia Travel Insurance is optional. You can tick “No” to take out Garuda Indonesia Travel Insurance from your booking.

Yes, Garuda Indonesia Travel Insurance policy can be modified/amended in special cases; the change can only be made prior to the departure of the first leg of the journey. You have to contact Allianz at +62 21 2926 9988 (24H) or email to Travel@allianz.co.id for amendment that changes your trip period and duration.

Your Garuda Indonesia Travel Insurance is automatically extended up to a maximum of 30 days if your Return Flight is rescheduled by Garuda Indonesia to a later date.

No, you don't need to carry a copy of your Certificate of Insurance. All you need is your Policy Number which will be available to you from the email you will receive after purchasing the plan. And the 24-hour Travel & Medical Assistance phone number: +62 21 2926 9988.

Your Garuda Indonesia Travel Insurance was successfully processed if it is reflected on the Confirmation Page of this site. You should receive your confirmation within 4 hours of completing your purchase. To get a copy (or the case you haven’t received your email confirmation from Allianz), simply e-mail us your Policy Number (if available), Full Name, Flight Booking Number, Travel Dates, Date of Purchase and E-mail Address to Travel@allianz.co.id or you can call us at +62 21 2926 9988

The Full Terms and Conditions of your Garuda Indonesia Travel Insurance is available in our insurance page or your Policy Wording.

For more detailed information about the benefits available, please visit our Insurance Page within Garuda Indonesia booking path or your Policy Wording.

Coverage begins when you check-in for your Garuda Indonesia Departure Flight. The Trip Cancellation Benefit takes effect on the Issue Date.

You will be reimbursed for outpatient medical expenses incurred as a result of a covered sickness & accident as detailed in the insurance page or your Policy Wording. For emergency sickness and accident inpatient medical expenses overseas, you can call our 24H Travel & Medical Assistance prior to admission to hospital or as soon as possible for hospital arrangement and possible guarantee to hospital (for covered sickness & accident). For Domestic routes, medical expense is limited due to accident only.

This is covered under Compassionate Visit benefit, with condition detailed in the insurance page or your Policy Wording. This benefit only applicable for return trip.

We will pay certain amount of benefit for each 4 consecutive hours of delay with maximum limit of benefit detailed in your Certificate of Insurance.

The Trip Cancellation Benefit is only applicable for insurable reasons indicated in the insurance page or your Policy Wording. Covered reasons include, but are not limited to, unforeseen emergencies such as illness, injury or death involving you, your travel companion and/or an immediate family member.

Garuda Indonesia Travel Insurance has exclusions on pre-existing conditions as detailed in the insurance page or your Policy Wording. "Pre-existing Condition" refers to injury, sickness, disease, illness or other medical conditions that you knew about before you purchased Garuda Indonesia Travel Insurance.

Yes, Garuda Indonesia Travel Insurance covers theft of personal effects in Hotel and Public Places (and damage due to attempted theft) as long as it occurs during the duration of your policy. Theft of Cash is also covered. These benefits only apply to International routes, return trip.

Yes, it is covered, with limit as per Table of Benefit. Sublimit per item applies, and there is USD 25 of own risk.

No. Garuda Indonesia Travel Insurance does not cover claim if the airline cancels the flight.

In the event of an insurance claim, you can log in to our online claim submission at www.allianz.co.id You can also contact +62 21 29269988 or email us at: travelclaim@allianz.co.id

Claims will be processed within 10 working days after you've submitted all required documentation.

All claims must be submitted to the claims department within 30 days of your Policy End Date.

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