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Garuda Indonesia Sales Office – BALIKPAPAN

Garuda Sales Office Balikpapan
Address : Jln. Propinsi Km. 15 Petung, Kab. Penajam Paser Utara, Kalimanyan Timur. Click here
Operational Hours (General)
Weekday : 08.00 – 16.00
Weekend / Public Holiday : Saturday, Sunday & National Holiday: 09.00 – 13.00
Operational Hours (During the Fasting Month)
Weekday : 09.00 - 15.00
Weekend / Public Holiday : Closed
No. Telp : -
No. Fax : -


International Airport Sultan Aji Muhammad Sulaiman Sepinggan Balikpapan
Address : Jl. Jend. Sudirman Komplek Balikpapan Permai Blok H1 No. 23-24, Balikpapan Selatan, Balikpapan Click Here
Operational Hours (General)
Weekday : 08.00 – 16.00
Weekend / Public Holiday : -
Operational Hours (During the Fasting Month)
Weekday : Everyday: 08.00 – 16.00 , Service hours can change according to the operating conditions of the airport & flight
Weekend / Public Holiday : -
No. Telp : 081254600485(WhatsApp Service)
No. Fax : -

If you’d like to request a refund, you can send an e-mail to e-booking@garuda-indonesia.com by providing information as follows:

  • Name as stated on the passenger’s ticket
  • Ticket numbers
  • All routes
  • Route that you wish to refund
  • Credit or debit card numbers
  • Scanned identity card & credit/debit card

Please note that stipulation of ticket refund  is based on Garuda Indonesia’s regulation for each sub-class.

More information, please contact our 24-hour contact center at 0804 1 807 807 or (021) 2351 9999

If you need online reservation service and call centre outside of our operational hours, you can access them via this page.


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