We would like to extend our sincerest apologies to passengers who were affected by several delays and cancellations of flight schedules, which has occurred since December 1st 2017 due to bad weather and adjustments in our aircraft rotation and flight crew schedule system.
We are currently continuing efforts and remedial measures to ensure flight operational resume normal as soon as possible.
Regarding to delays and cancellations flight Garuda Indonesia will provides compensation according to the Minister of Transportation Regulation No. PM 89 2015.
Garuda Indonesia will inform the passengers if there is any changes related with flight schedule. For further information please contact Garuda Indonesia Call Center 24 hours in 021 2351 9999 and 0804 1807 807 or www.garuda-indonesia.com and Twitter @IndonesiaGaruda
Customer satisfaction is the focus of everything we do at Garuda Indonesia, and we appreciate your continued support and understanding. Thank you for your loyalty, flying with Garuda Indonesia
PT GARUDA INDONESIA (PERSERO) Tbk.