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Garuda Indonesia Sales Office – BALIKPAPAN

Sales Office - Balikpapan
Address : Jl Jendral Sudirman, PAM Tower Balikpapan Superblock , Balikpapan Selatan, Balikpapan 76114
Whatsapp Service : 0811 8 614 614
Operational Hours : Mon – Fri : 08.00 – 19.00 WITA
Saturday, Sunday & Public Holiday : 09.00 – 15.00 WITA


Sultan Aji Muhammad Sulaiman Sepinggan International Airport
Address : Jl. Marsma R Iswahyudi, Gn. Bahagia No.1, Balikpapan Selatan, Balikpapan 76115
Whatsapp Service : 0811 8 614 614
Operational Hours : Every Day : 08.00 – 19.00 WITA (align with flight schedule)

If you’d like to request a refund, you can send an e-mail to e-booking@garuda-indonesia.com by providing information as follows:

  • Name as stated on the passenger’s ticket
  • Ticket numbers
  • All routes
  • Route that you wish to refund
  • Credit or debit card numbers
  • Scanned identity card & credit/debit card

Please note that stipulation of ticket refund  is based on Garuda Indonesia’s regulation for each sub-class.

More information, please contact our 24-hour contact center at 0804 1 807 807 or (021) 2351 9999

If you need online reservation service and call centre outside of our operational hours, you can access them via this page.


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Garuda Indonesia is the first Indonesian airline to join SkyTeam

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