loader-loop loader-loop
Processing your request Thank you for waiting Please do not close or refresh this page

untuk mengaktifikan message tambah addClass active-message_header pada div alert-message

Garuda Indonesia Sales Office – LOMBOK

Sales and Back Office
Address : Jl. Panca Usaha No.11, Cilinaya, Kec. Cakranegara, Kota Mataram, Nusa Tenggara Bar. 83231 Lobby Hotel Lombok Raya.
Whatsapp Service : 0811 8 614 614
Operational Hours : Mon – Fri : 08.00 – 16.30 WITA
Saturday : 09.00 – 15.00
Sunday & Public Holiday : Closed


Lombok International Airport
Address : Jalan Bypass Bandara Internasional Zainuddin Abdul Madjid Lombok, Tanaq Awu, Praya, Lombok Tengah 83573
Whatsapp Service : 0811 8 614 614
Operational Hours : Align with Airport Operational Hours

If you’d like to request a refund, you can send an e-mail to e-booking@garuda-indonesia.com by providing information as follows:

  • Name as stated on the passenger’s ticket
  • Ticket numbers
  • All routes
  • Route that you wish to refund
  • Credit or debit card numbers
  • Scanned identity card & credit/debit card

Please note that stipulation of ticket refund  is based on Garuda Indonesia’s regulation for each sub-class.

More information, please contact our 24-hour contact center at 0804 1 807 807 or (021) 2351 9999

If you need online reservation service and call centre outside of our operational hours, you can access them via this page.


skyteam logo

Garuda Indonesia is the first Indonesian airline to join SkyTeam

Find More