Before continuing your booking process, please ensure you agree with the following points:
ECO LITE or ECO LITE PROMO is a price option for sitting side by side with other passengers
By choosing ECO LITE or ECO LITE PROMO , you are unable to select your preferred seat
Passengers with ECO LITE or ECO LITE PROMO ticket is required to check-in at the airport.
The stipulation above is also applied for Business Class tickets in one booking code issued by using the FLY2 promo code.
See more information about the travel restrictions here.
Make sure you have read and understood the travel requirements for passengers from Indonesia to Jeddah (Saudi Arabia).
By continuing the booking process and complete the payment, you are considered to agree to the terms and conditions applied.
Garuda Indonesia has a right to refuse a passenger who is not eligible and free from a lawsuit.
Make sure you have read and understood the travel requirements for passengers from Indonesia to Jeddah (Saudi Arabia).
By continuing the booking process and complete the payment, you are considered to agree to the terms and conditions applied.
Garuda Indonesia has a right to refuse a passenger who is not eligible and free from a lawsuit.
Before you proceed with your booking, get the latest information regarding travel requirements to Xiamen / Fuzhuo here.
By continuing and completing this booking, you are considered to agree and understand the terms & conditions apply. Garuda Indonesia has the right to refuse passengers who do not meet the requirements and are free from lawsuits.
Maaf, Kode Promo saat ini hanya tersedia pada website versi desktop, dan belum tersedia pada pemesanan melalui ponsel
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In order to comply with the new data protection law, we have adjusted our privacy policy, terms of use, and cookies policy. By continuing to use this website, you understand and agree to our updated privacy policy, terms of use, and cookies policy.
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Garuda Indonesia fully commits to respond every customer voice whether in a form of complaint, suggestion or compliment based on the standard operational procedure applied both in terms of the time frame or the response accuracy.
In order to ensure communication convenience for customer, Garuda Indonesia provides various access of customer voice. They are as follows:
Customer Feedback Form/Walk In : customer service desk in sales office or airport
GarudaMiles WhatsApp : +62 813-9845-4480
Customer voice in the form of complaint will be followed up if the report completed with flight detail information (flight number, route and date of travel), booking code and/or copy of boarding pass.
Toward complaint which has been submitted, Garuda Indonesia will convey an initial response to acknowledge that the report has been received and is being followed up.
Garuda Indonesia will convey an initial response by the time the report received up to 14 (fourteen) days.
Initial response can be delivered through registered mail, email, phone call or direct meeting.
In the process of complaint settlement, Garuda Indonesia may contact the passenger to obtain the complaint detail and/or other supporting data which are needed in the investigation process.
Official response will be given by the management of Garuda Indonesia either at the Head Office or Branch Office in timely manner after gathering all the investigation result.
In delivering the official response, Garuda Indonesia will use various channels such as email, registered mail, phone call, visit/direct meeting with regard to the Good Corporate Governance principle.
If as a form of complaint settlement, there is any compensation incurred for irregularity or inconvenience occurred, therefore for domestic flights, Garuda Indonesia complies with Indonesia regulation applied and for international flights, Garuda Indonesia complies with Warsaw Convention 1929 regulation or Montreal or European Regulation (EC) No.261/2004 with term and condition applied.
Gunakan sistem permintaan BidUpgrade yang inovatif untuk meraih kesempatan pindah dari Economy Class ke Business Class atau dari Business Class ke First Class sesuai dengan penawaran Anda.
