Cengkareng, 29 November 2017 - Garuda Indonesia begins operating flights from Ngurah Rai International Airport, Denpasar, Bali tonight, on Wednesday (29/11), referring to the reopening of Ngurah Rai international airport, Bali, according to NOTAM A4298 / 17 issued by the local airport authority.
Garuda Indonesia flight operational service from Ngurah Rai International Airport returns to operate on this night with the adjustment of flight schedule.
As for a number of flights are planned to depart from Ngurah Rai International Airport Denpasar as follows:
- GA 421 Denpasar Route - Cengkareng
- GA 413 Route Denpasar - Cengkareng
- GA 415 Denpasar Route - Cengkareng
- GA 423 Route Denpasar - Cengkareng
- GA 484 Route Denpasar - Labuan Bajo
- GA 349 Route Denpasar - Surabaya
- GA 7027 Labuan Bajo - Denpasar
- GA 620 Denpasar - Ujung Pandang
Meanwhile, Garuda Indonesia flight service from and to Denpasar, Bali, tomorrow, Thursday (30/11) will operate again with some adjustments on the flight schedule.
VP Corporate Secretary Garuda Indonesia Hengki Heriandono said, "The returning flight from Denpasar, Bali per night today is the airline's step to minimize the accumulation of passengers. For that we appeal to all passengers to check regularly schedule flights "said Hengki.
Hengki further said, "We will continue to monitor the movement of volcanic ash volcanic ash to ensure the operational readiness of Garuda Indonesia flight to and from Denpasar and Lombok can run smoothly".
Meanwhile, to anticipate the accumulation of passengers affected by the cancellation of the Gunung Agung eruption flight, Garuda Indonesia also provides two extra flight services consisting of 2 Surabaya - Jakarta vv flights on this day, Wednesday (29/11). In addition, this morning Garuda Indonesia also uses a bigger aircraft to maximize passenger capacity on the Lombok - Jakarta flight vv.
The operation of these extra flight services is part of Garuda Indonesia's commitment to ensure passenger needs for fllight services to and from affected destinations remain well accommodated, particularly through alternative flight routes."
"In line with the cancellation of a number of flights related to eruption of Gunung Agung, Garuda Indonesia has also enacted a full refund policy to all passengers," said Hengki.
With this force majeure situation, all Garuda Indonesia passengers affected by the cancellation of Garuda Indonesia flight schedule due to the volcanic ash distribution from Gunung Agung are given the option to change the flight schedule (Reschedule), extend the validity of the ticket up to 6 (six) months since the occurrence of force majeure, change the route of travel (Reroute), rename and apply only 1 (one) time replacement only, or to perform "full refund" in accordance with applicable provisions.
Garuda Indonesia will continue to monitor the situation and developments related to the activities of Gunung Agung, especially the activity of the spread of volcanic ash that can disrupt flight safety.
Garuda Indonesia also encourages passengers to reassure the contact number or e-mail address stated on the ticket so that we may contact in case of any changes in the flight.
For more information about the change of passenger schedule please contact Garuda Indonesia Call Center (24 hours) at 021-2351 9999 and 0804 1 807 807. Garuda will keep updating current situation through www.garuda-indonesia.com and Twitter @IndonesiaGaruda.
PT GARUDA INDONESIA (PERSERO) TBK
VP CORPORATE SECRETARY