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Special Needs

Traveling Procedure For Sick Passengers

  1. Sick Passenger or Passenger with Illness are passenger when their physical condition or medical disorder (including mental illness) requires airlines to give them individual attention on (enplaning/deplaning, during flight, in an emergency evacuation, during handling at airports) which is not normally extended to other passengers.
  2. The need for individual help will become apparent when the passenger, family, or doctor makes a request or when abnormal physical or mental conditions are observed and reported by airline staff.
  3. Prior to air travel, medical approval is required for the passenger. Medical approval will be granted in form of Medical Information (MEDIF).

MEDIF is a Garuda Indonesia’s property intended to provide confidential information to enable the airlines medical department to assess the fitness of the passenger for travel.

  1. MEDIF could be downloaded on this link or by contacting Garuda Sentra Medika (GSM) – official Garuda Indonesia medical clinic
    The form consists of:
    • Part 1:  for basic information and requirements to be completed by Sales Office/Agent
    • Part 2 and Medical Certificate: for confidential medical information to be completed by attending physician
    MEDIF is a one whole document that consists of MEDIF Part 1, Part 2 and Medical Certificate.
  2. All passengers’ medical information mentioned in MEDIF should be fulfilled by the doctor in charge of the patient (could be personal doctor or doctor in the hometown)
  3. Send MEDIF form to GSM for final flight allowance and approval

MEDIF is required for passenger with conditions as follows:

  • Suffers from any disease which is believed to be actively contagious and communicable;
  • Likely to be a hazard or cause discomfort to other passengers because of the physical or behavioral condition;
  • Considered to be a potential risk to the safety or punctuality of the flight including the possibility of diversion of the flight or an unscheduled landing;
  • Incapable of caring for himself and requires special assistance;
  • Has a medical condition which may be adversely affected by the flight environment.

MEDIF is not required for:

  • Disability passengers/ person with disability.
  • Elderly passengers who may request the use of a wheelchair because of their age or because they are unable to walk.
  • Passengers who recover at least 3 months after suffer a stroke.


Note:
If the passenger does not include any of the above categories, but a doubt exist, MEDIF should be obtained and approved by Garuda Indonesia physician at Garuda Sentra Medika (GSM) at least 48 hours prior to flight date, by contacting below:

GARUDA SENTRA MEDIKA (GSM)
Ph. Number: +62 21 - 424 1000 ext. 6136 (Working hours)
Fax Number: +62 21 - 424 5809 (Working hours)
Ph. Number: +62 21 - 2560 1565 (Outside working hours, holidays & weekends)
E-mail: travelclinic.gsm@garuda-indonesia.com


Medical Equipment

For safety reasons, you may need to obtain our approval if you need to use electrical/electronic medical equipment on board our flights by informing us prior to your travel. Sometimes you will also need Medical Clearance issued by Garuda Sentra Medika containing health statement from their appointed doctor or flight doctor. This is all required to ensure that the equipment does not interfere with the aircraft navigation and communication systems. Our cabin crew may require you to turn the medical equipment off if it is suspected to cause interference to the aircraft systems.

You should be familiar with your own medical equipment and are required to know how to operate them as our cabin crew is not trained to operate them. Please inform us at the time of booking if you are traveling with such medical equipment.

 

If you are deaf or hearing impaired and require special assistance during your journey with us, please let us know at the time of booking.

We have monitors that display flight information for all our passengers, and most gate areas have electronic displays that indicate specific flight information. Please inform our check-in staff if you are deaf or hearing impaired so that we can provide special assistance to you in the event that your flight is delayed, or if the departure gate is changed after you have checked-in.

Approval to use this device on our flights is not required. And as we may not be able to provide inflight power supply on all your flights, you should ensure that the device is self-powered using a gel or dry battery and that the batteries can provide power for at least 150% of the flight time.

Garuda Indonesia accept the use of CPAP Devices as they may be carried on and used by passenger on board an aircraft provided that the following conditions are fulfilled:

  • The device does not cause interference with the electrical, navigation or communication equipment on the aircraft on which the device is to be used.
  • No smoking or open flame is permitted within 10 feet (or around 3 meters) of any seat row where a person is using the device. However, all Garuda Indonesia’s flights are non-smoking flights.
  • During movement on the surface, taxi, take-off, and landing, the device must: a.) Either be stowed under the seat in front of the user, or in another approved stowage location, so that it does not block the aisle way or the entryway into the row, b.) If it is to be operated by the user, use only at a seat location that does not restrict any passenger’s access to, or use of, any required emergency or regular exit, or the aisle(s) in the passenger cabin
  • Please be advised that a passenger using a CPAP device is not permitted to sit on an exit row.
  • Travel clearance (MEDIF PART 1 and PART 2) to travel with this device can be acquired from Garuda Sentra Medika (GSM) Travel Clinic while you make a booking and reservation. Passenger must inform Garuda booking or reservation agent and Garuda Sentra Medika (GSM) at least 48 hours before passenger’s travel date that about to bring and use CPAP Device on board the aircraft via below numbers:


GARUDA SENTRA MEDIKA (GSM)
Garuda Sentra Medika (GSM) is the official Garuda Indonesia medical clinic
Contact:
Ph. Number: (+62)21 – 424 1000 ext. 6136 (Working Hour)
Fax: (+62)21 – 424 5809 (Working Hour)
Ph. Number: (+62)21 – 2560 1565 (Outside of Working Hour & Weekend)
Email : travelclinic.gsm@garuda-indonesia.com

A passenger traveling with POC has to acquire an approval from Garuda Sentra Medika in form of MEDIF PART 2 as a prior to check-in. In order to get the approval, passenger’s medical record has to be submitted to GSM to be examined. The dimension of the POC device is one that is expected to fit and can be stored under the passenger seat. If the POC is self-powered using a gel or dry battery, passenger must bring batteries to provide power for at least 150% of flight duration. For example, for an expected flight duration of 10 hours, passenger will need to prepare a battery supply for 15 hours. If each battery lasts for 5 hours, passenger have to prepare 3 batteries.

  • AirSep FreeStyle
  • AirSep LifeStyle
  • AirSep Focus
  • AirSep Freestyle 5
  • Delphi RS-00400 / Oxus RS-00400
  • DeVilbiss Healthcare iGo
  • Inogen One
  • Inogen One G2
  • Inogen One G3
  • Inova Labs LifeChoice Activox
  • International Biophysics LifeChoice / Inova Labs LifeChoice
  • Invacare XPO2
  • Invacare Solo 2
  • Oxylife Independence Oxygen Concentrator
  • Precision Medical EasyPulse
  • Respironics EverGo
  • Respironics SimplyGo
  • SeQual Eclipse
  • SeQual SAROS

Garuda Indonesia provides wheelchair/ mobility aids service for the passengers (based on request) to move around terminal building (normally from check-in counter to the boarding gate) and access to the aircraft cabin from the gate.

  • Incapacitated passengers or other passengers needing mobility assistance may bring wheelchair (both manual or electric) or mobility aids (canes, crutches, walkers, etc.)
  • Carriage of wheelchair/mobility aids is free of charge up to 1 (one) wheelchair/mobility aids per passenger, regardless it is manual or electric.
  • If a passenger brings more than one wheelchair, it will be included into applicable free baggage allowance (FBA). In case it exceeds the allowance, the excess baggage rule applies.
  • Passengers will not be allowed to bring their own wheelchair or mobility aids inside aircraft cabin due to limited space.
  • Wheelchair or mobility aids will be stowed in baggage/hold compartment and will be treated as fragile baggage


Types of wheelchair services provide

  1. Wheelchair for Terminal and Ramp (WCHR)
    • To be used for transportation inside terminal building and the ramp.
    • Service to be provided along with the assistance from the ground staff.
    • Passengers are required make an advance notification at least 24 hours prior to departure.

  2. Wheelchair to the Cabin (WCHC)
    • To be used to move the passenger from the gate to his/her seat inside the aircraft cabin.
    • Has a smaller dimension, narrow shaped and has no armrest in order to move about the aisle of the aircraft cabin.

  3. Wheelchair on Board (WCOB)
    • To be used on board the aircraft only (to move inside aircraft cabin aisle).
    • Available on wide body aircraft only (Boeing 777-300 ER and Airbus A330).
    • Each of the wide body aircraft equipped with 1 (one) unit wheelchair on board.
    • Not available on narrow body aircraft (e.g. Boeing 737 series aircraft).


Electric Wheelchair

Wheelchairs, mobility aids and assistive devices that are powered by lithium batteries and required for use by passengers will be allowed on board as checked-in baggage. Passengers are requested to inform our Reservations department 48 hours in advance and also alert our check-in staff at the airport.

The general requirements are as follows:

  • The power rating of the lithium battery must not exceed 300Wh or for a device that is fitted with two (02) batteries required for operation, the power rating of each lithium battery must not exceed 160Wh.
  • A maximum of one (01) spare lithium battery not exceeding 300Wh or two (02) spares each not exceeding 160Wh may be carried in the passenger cabin of the aircraft. The spare batteries are not allowed as checked-in baggage.


Wheelchairs, mobility aids and assistive devices with non removable battery(ies)

Battery(ies) that cannot be removed from the wheelchair, mobility aid or assistive device:

  • The battery(ies) must protected from short circuit by insulating the terminals (e.g. by taping over exposed terminals);
  • The battery(ies) is securely attached to the wheelchair, mobility aid or assistive device;
  • Electrical circuits have been inhibited to prevent accidental activation.


Wheelchair, mobility aids and assistive devices with removable battery(ies)

Battery(ies) that can be removed from the wheelchair, mobility aid or assistive device:

  • The battery(ies) must be protected from short circuit by insulating the terminals;
  • The battery(ies) must be carried in the passenger cabin.


Note: Please to make advance notification to our local reservations office at least 48 hours before scheduled departure.

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Garuda Indonesia is de eerste Indonesische luchtvaartmaatschappij dat lid is van luchtvaartalliantie SkyTeam.

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