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Informatie omtrent COVID-19

Laatst ge-update op woensdag 3 juni 2020 / 13:00 uur

In-Flight Meal & In-Flight Entertainment Adjustments
As an effort to prevent the spread of Covid-19 through cross contamination, and to maintain the wellbeing of our customers and crew during the flights, Garuda Indonesia has adjust the in-flight meal services starting from April 15th to June 30th, 2020 on the following Domestic routes:

  • Jakarta-Medan vv
  • Jakarta-Pekanbaru vv
  • Jakarta-Jogja vv
  • Jakarta-Surabaya vv
  • Jakarta-Denpasar vv
  • Jakarta-Lombok vv, 
  • Jakarta-Balikpapan vv
  • Denpasar-Lombok vv
  • Denpasar-Jogja vv
  • Denpasar-Surabaya vv
  • Denpasar-Medan vv
  • Surabaya-Bandung vv
  • Surabaya-Lombok vv
  • Jogja-Balikpapan vv

Garuda Indonesia also suspended  "Book Your Meal" service starting from April 1 to May 31st, 2020.

Furthermore, Garuda Indonesia also temporarily removed pillow and reading materials such as newspapers and magazines during the flight to avoid using items with high-touch surfaces.

Aircrafts Hygiene
Garuda Indonesia is strengthening the preventive action towards the spread of COVID-19 by disinfecting aircraft to assure its cabin cleanliness as well as doing sterilization to kill all germs and viruses. Disinfection was done particularly to the fleets which previously served China Mainland routes, and applied thoroughly to the cabin areas that directly contact with passengers, for instance lavatory, seat, tray tables, headrest, seat armrests, overhead compartment, and galley.

Before each departure, Garuda Indonesia also stepping up deep daily cleaning and transit cleaning to mitigate any risks related to the outbreak.

Aside from that, our preventive action was also carried out through replacement HEPA (High Efficiency Particulate Air) filters on the aircraft which previously served China routes. HEPA filter is cabin air filter system which has been equipped in all Garuda Indonesia fleets. The aircraft filtration systems in cabins can filters 99.999 per cent of dust particles and airborne contaminants such as viruses and bacteria ensuring the highest possible quality of cabin air.

Passengers Health & Social Distancing
The cabin crew also required to check their health condition before and after duty. Other than that, our cabin crew wears masks and hand gloves when serving.

Garuda Indonesia is actively educate passengers to take care of their health especially when they are about to have flight, to ensure it we also check your body temperatures upon boarding. We also provide hand sanitizers on every touch-point pre-flight and on board.

We also highly put our efforts to implement social distancing for our passengers on board by giving an empty seat between each passengers.

 

Contact

In verband met het thuiswerken kunt u ons momenteel niet bereiken via het Nederlands nummer.
Laat uw telefoonnummer achter via info@garuda-indonesia.nl en wij bellen u zo spoedig mogelijk terug.

Tevens kunt u naar aanleiding van de maatregelen van de Nederlandse regering om het Coronavirus zo snel mogelijk een halt toe te roepen ons Ticket Office in Amsterdam niet meer persoonlijk bezoeken.

Indien u vragen heeft omtrent het afreizen naar Indonesië dan kunt u het beste een e-mail sturen naar info@garuda-Indonesia.nl.

Heeft u via een reisagent geboekt? Dan vragen wij u om uw reisagent te contacteren.

Wij vragen uw begrip i.v.m. het hoge aantal inkomende berichten, telefonisch, per e-mail en via onze social media kanalen, dat wij een langere reactie tijd hanteren, echter worden alle berichten in behandeling genomen.

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Garuda Indonesia is de eerste Indonesische luchtvaartmaatschappij dat lid is van luchtvaartalliantie SkyTeam.

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