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Premium Check-In


Experience personalized check-in process with Garuda Indonesia


GarudaMiles Platinum Card holders and Garuda Indonesia Business Class passengers are now able to enjoy a new, high-class, check-in experience through our new Premium Check-In facility. Located in 6 Hub Airports in Indonesia: Terminal 3 Soekarno-Hatta Airport Jakarta (CGK), Kualanamu International Airport Medan (KNO), Ngurah Rai Airport Bali (DPS), Juanda International Airport Surabaya (SUB), Sepinggan Airport Balikpapan (BPN), and Sultan Hasanuddin Airport Makassar (UPG), Platinum Card holders and Business Class passengers can relax as our Premium Service Assistants (for CGK and DPS airports) and our check-in staffs proceed your check-in. This new check-in process also applies to other services, such as direct check-in with or without baggage, overweight-baggage handling, class upgrades, reservations, ticketing and route changes.

The procedure and benefits associated with our new Premium Check-In service break down as follows:

 

GarudaMiles Platinum Card Holders

  1. Our staff will greet you and guide you to your check-in counter, as well as making sure you bring all the documents needed for your flight.
  2. You may proceed to check-in.
  3. Our staff will inform you the location of Garuda Indonesia Lounge where you can relax and enjoy our Lounge facilities while waiting for your flight.
  4. Pass by our SkyPriority access after check-in for no-hassle Security Check experience.
  5. For international flights, our staff will also guide you to fast track Immigration counter where you may proceed the immigration process.
 

Business Class Passengers

  1. You can sit at our premium check-in counter while our staff complete the check-in process for you.
  2. Our staff will inform you the location of Garuda Indonesia Lounge, where you can relax and enjoy our Lounge facilities while waiting for your flight.
  3. Pass by our SkyPriority access after check-in for no-hassle Security Check experience.
  4. For international flights, our staff will also guide you to fast track Immigration counter where you may proceed the immigration process.
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    Garuda Indonesia is the first Indonesian airline to join SkyTeam

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