Passengers who join FAMILY72 program (Garuda Indonesia Family Group Fare) must be the same family members. It is proven by showing family card (Kartu Keluarga) when check-in process at Garuda Indonesia sales office and airport.

The ticket must be adjusted at the airport if the passengers are not in accordance with the program terms and conditions. Your seat will be selected by the airline.

By continuing your booking process, you have read and agreed with the terms and conditions of this program. Garuda Indonesia has a right to refuse a passenger who is not eligible and free from a lawsuit.

See more information about the flight requirements and travel restrictions here.

Every passenger must show the travel documents required to our staff before flying. All the copies of the documents must be collected at the check-in counter, while the original ones are kept by the passenger.

For international flights, starts from 26 November 2020, Garuda Indonesia only accepts the swab/PCR test document from the provider in partnering with Garuda Indonesia. See the list of partners here.

Garuda Indonesia has a right to decline a passenger with an invalid swab/PCR test document based on the following conditions:

• The swab/PCR document is issued from the provider outside the list above.
• The validity of the swab/PCR document is out of the passenger's itinerary.

For the passenger with the travel period from 26 November 2020 until 3 December 2020 who has not yet completed the PCR document, you are allowed to request a reschedule (only once) with no additional fee.

Dear Valued Customers,

Welcome and thank you for your trust in choosing to travel on board Garuda Indonesia

Term & Condition on Jeddah – Jakarta Flight :

• Indonesia's Citizen who has valid travelling document ( Passport/PLP, Final Exit or Exit Re-Rentry) and include with copy document when booking the ticket
• Non-Indonesia Citizen who has KITAS/KITAP
• Negative result (PCR) test document with 7 days validity
• The passenger must complete several documents before the flight as travel requirements
• Garuda Indonesia has no responsibility due to wrong or incomplete documents and free from law liability to reject passengers if the documents are not suitable for the requirements

Term & Condition for Refund and Rebooking :

• Garuda Indonesia has a penalty policy for Cancellation up to 75% of ticket price
• Garuda Indonesia has a penalty policy for Rebooking up to SAR 780 per coupon 

Continue For every passenger who wants to travel must follow the health protocols due to COVID-19 by wearing a mask at the airport area and during flight, also keep physical distancing.

In order to ensure the authenticity and validity of nucleic acid testing, Xiamen Airlines designated the only designated testing agency with the qualifications for nucleic acid testing of the new coronavirus as announced by the Chinese Embassy in Indonesia. At the same time, to further screen asymptomatic patients, serum antibody testing was added. Please bring your passport or scanned copy:

(1) Testing location: Fave Hotel Bandara, address: Jl.Husein Sastranegara, RT.004/RW.001, Jurumudi, Benda, Kota Tangerang, Banten 15125.

(2) Inspection day: every Monday (before flight on Thursday)  inspection time: 08:00-11:00, please do not be late;

The use of inspection reports from other hospitals that do not perform inspections at designated times and places under the on-site supervision of Xiamen Airlines staff will not be recognized by Xiamen Airlines.

Also passengers need to implement a advance payment of Isolation fee IDR13,667,000 in Fuzhou for 14-days,Please kindly contact Xiamen Airline by +62 21 5794 8316.

For other unexplained matters, please refer to the "Notice on the Implementation of Specific Measures for Passengers on Flights to China in Indonesia to Board with a Negative Coronavirus Nucleic Acid Test Certificate":

http://id.china-embassy.org/chn/sgsd/t1807520.htm, thank you for your understanding and cooperation.

Following the policies of the Indonesian Government and local governments in overcoming the COVID-19 pandemic, below are the important updates for Garuda Indonesia's passengers:

1. Effective from 15th - 25th January 2021, Foreigners (WNA) are not allowed to enter/transit to Indonesia. For foreigners (WNA) who have permission for Diplomatic Visa/Stay Permit and for The Card Holders of Kartu Izin Tinggal Terbatas (KITAS) and Kartu Izin Tinggal Tetap (KITAP) are allowed to enter Indonesia by following regulation/policy applied.
2. Destination Denpasar: must show a health certificate with a negative RT-PCR test result issued within a maximum period of 2 x 24 hours before departure OR a negative rapid antigen test result issued within a maximum period of 1 x 24 hours before departure. *
3. Other destinations (OTHER THAN Denpasar, Pontianak, Jayapura, & Nabire): must show a health certificate with a negative RT-PCR test result issued within a maximum period of 3 x 24 hours before departure OR a negative rapid antigen test result issued within a maximum period of 2 x 24 hours before departure. *
4. Health certificate requirements for domestic flights to Pontianak, Jayapura, Nabire and international flights to / from Indonesia, please see the detailed requirements on our operational policy information page. *

*There are other requirements that you should pay attention to

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