PT GARUDA INDONESIA (PERSERO) TBK.
CONDITIONS OF CARRIAGE
(PASSENGER AND BAGGAGE)
As you read these conditions, please note that:
“We”, “our” “ourselves” and “us” means PT Garuda Indonesia (Persero) Tbk.
“You”, “your” and “yourself” means any person, except members of the crew, holding a Ticket, carried or to be carried in an aircraft pursuant to a Ticket. (See also definition for “Passenger”.)
AGREED STOPPING PLACES for the purposes of the Convention and of these Conditions, (which may be altered by us in accordance with Article 9) means those places, except the place of departure and the place of destination, set out in the Ticket or shown in our timetables as scheduled stopping places on your route. for the purposes of the Convention and of these Conditions, (which may be altered by us in accordance with Article 9) means those places, except the place of departure and the place of destination, set out in the Ticket or shown in our timetables as scheduled stopping places on your route.
AIRLINE DESIGNATOR CODE means the two characters or three letters which identify particular air carriers.
AUTHORISED AGENT means a passenger sales agent who has been appointed by us to represent us in the sale of air transportation over our services and when authorized, over the services of other air carriers.
BAGGAGE means your personal property, articles and effects as are necessary or appropriate for wear, use, comfort or convenience in connection with your trip. Unless otherwise specified, it consists of both your Checked and Unchecked Baggage.
BAGGAGE CHECK means those portions of the Ticket which relate to carriage of your Checked Baggage.
BAGGAGE IDENTIFICATION TAG means a document issued solely for identification of Checked Baggage, which contains the baggage identification tag number, flight number and date of flight, name of airport of origin and airport of destination and weight of the baggage.
CARRIAGE means carriage of passenger and/or baggage by air, gratuitously or for reward, including transportation services incidental thereto.
CARRIER means an air carrier other than ourselves whose airline designator code appears on your ticket or on a Conjunction Ticket.
CARRIER’S REGULATION means any rules, other than these Condition of Carriage, published by carrier and in effect on the date of ticket issue, governing carriage of passengers and/or baggage and shall include any applicable tariffs in force.
CHECKED BAGGAGE means your baggage that you do not take into the cabin with you and which is handed over to us for carriage by us in the same aircraft as you.
CHECK-IN CHANNEL means facility and alternative for check-in provided by us, such as; Airport check-in, City check-in, Mobile check-in, Web check-in and Phone check-in.
CHECK-IN TIME LIMIT means the time limit specified by the airline by which you must have completed check-in formalities and received your boarding pass.
CITY CHECK-IN means an additional facility and alternative check-in provided by us for you to be able to check-in through Garuda Indonesia Sales Office within 48 (forty eight) and up to 4 (four) hours before the flight.
CONDITIONS OF CARRIAGE means all terms and conditions stated in these Conditions of Carriage.
CONDITIONS OF CONTRACT means those statements contained in or delivered with your Ticket or itinerary/receipt, identified as such and which incorporate by reference, these Conditions of Carriage and notices.
CONTACT CENTER means a place provided by us for the purpose of Passengers making bookings by phone (021 2351 9999) or (0 804 1 807 807) and to access information about us.
CONJUNCTION TICKET means a Ticket issued to you in relation to another ticket which together constitute a single contract of carriage.
CONVENTION means whichever of the following instruments are applicable:
COUPON means either a paper Flight Coupon or an Electronic Coupon, each of which entitle the named passenger to travel on the particular flight identified on it.
DAMAGE includes death, injury, delay, loss, partial loss or other damage of whatsoever nature arising out of or in connection with carriage or other services incidental thereto and performed by us.
DAYS means a full calendar days, including all 7 (seven) days of the week; provided that for the purpose of notification, the day upon which notice is dispatched shall not be counted; and that for the purposes of determining the duration of validity of a Ticket, the day upon which the Ticket is issued or the flight commenced, shall not be counted.
DENIED BOARDING means a condition where passenger who has a valid ticket and/or confirmed seat, and at the stipulated time passenger cannot be carriage or has been refused entry to board for the reasons of the insufficient aircraft capacity.
DOMESTIC FLIGHTS means commercial air transport activities from one airport to another in the territory of the Republic of Indonesia.
INTERNATIONAL FLIGHTS means commercial air transport activities from one airport in the country to other airports outside the territory of the Republic of Indonesia, and vice versa.
ELECTRONIC COUPON means an electronic flight coupon or other document of value held in our database.
ELECTRONIC TICKET means the itinerary/receipt issued by us or on our behalf, the Electronic Coupons and, if applicable, a boarding document.
FLIGHT COUPON means that portion of the Ticket that bears the notation “good for passage”, or, in the case of an Electronic Ticket, the Electronic Coupon, and indicates the particular places between which you are entitled to be carried.
FORCE MAJEURE means unusual and unforeseeable circumstances beyond our control, the consequences of which could not be avoided even if all due care has been exercised.
ILL PASSENGER means a passenger who is not included in the definition of sick people suffering from infectious diseases in accordance with the prevailing law.
INCAPACITATED PASSENGER means a passenger whom his/her physical, medical or mental condition requires individual attention (on enplaning and deplaning; during flight; or in an emergency evacuation during ground handling) which is normally not extended to other passengers.
ITINERARY/RECEIPT means the document issued by us or on our behalf to Passengers travelling on Electronic Tickets, contains the Passenger’s name, flight information, booking number, Condition of Contract and notices.
MENTAL/PHYSICAL STATE means the physical or mental health condition of a Passenger which may cause disruption to the comfort or safety of him/her or the other passengers. This includes conditions due to impairment from alcohol or drugs and others which may create a risk to him/herself or, other passengers, the crew or property (aircraft).
MISCONNECTING FLIGHT means a condition where Passenger has missed his/her next flight due to a delay or cancellation of the previous flight and where both flights are stated on one ticket (not on separate tickets).
MOBILE CHECK-IN means an additional facility and alternative check-in provided by us for you to be able to check-in online via your mobile browser via URL: m.garuda-indonesia.com within 24 (twenty four) hours and up to 4 (four) hours before the flight.
PASSENGER(S) means any person, except a member of the crew, carried or to be carried in an aircraft pursuant to a Ticket. (See also the definitions of “you”, “your” and “yourself”).
PASSENGER NAME RECORD (PNR) means the document which contains the itinerary for a passenger or a group of passengers travelling together.
PASSENGER COUPON or PASSENGER RECEIPT means that portion of the Ticket issued by us or on our behalf which is so marked and which ultimately is to be retained by you.
PHONE CHECK IN means an additional facility and alternative check-in that only available for Domestic Flight only, provided by us for you to be able to check-in by your phone to us within 24 (twenty four) hours and up to 4 (four) hours before the flight. You must report to our Check in counter at latest 45 (forty five) minutes to receive a boarding pass, otherwise your Phone Check-in is no longer valid.
RESERVATION is the equivalent to the term “booking” and means the allotment in advance of seating or for passengers or of space or weight capacity for baggage.
SPECIAL DRAWING RIGHTS (SDRs) are in an international unit of account, defined by the International Monetary Fund, based upon the values of several leading currencies. The currency values of Special Drawing Rights fluctuate and are re-calculated each banking day. These values are known to most commercial bankers and are reported regularly in the leading financial journals.
STOPOVERS means scheduled stops on your journey for 24 (twenty four) hours or more (International Flights) and 12 (twelve) hours or more (Domestic Flights) at a point between the first place of departure and the last place of destination. Stopovers may be permitted at agreed stopping places only if arranged with us in advance and provided for in the ticket, and are subject to government requirements, our regulations and timetables. Additional charges for stopovers will be payable as provided in our regulations.
TARIFF means the published fares, charges and/or related Conditions of Carriage of an airline filed, where required, with the appropriate authorities. means the published fares, charges and/or related Conditions of Carriage of an airline filed, where required, with the appropriate authorities.
TICKET means either the document entitled “Passenger Ticket and Baggage Check” or the Electronic Ticket, in each case issued by us or on our behalf, and includes the Condition of Contract, notices and Coupons.
TRANSFER means the process by which a passenger layovers at an airport in a certain period of time to continue the flight to the destination airport by airplane and/or with different flight numbers.
TRANSIT means the flight from the origin airport to the destination airport on the same aircraft under the same flight number via the transit airport where some passengers are disembarking and where some other passengers are joining the flight.
UNCHECKED BAGGAGE means any of your Baggage other than Checked Baggage.
WEB CHECK IN means an additional facility and alternative check-in provided by us for you to be able to check-in online via website within 24 (twenty four) hours and up to 4 (four) hours before the flight.
WEBSITE means the internet site www.garuda-indonesia.com provided by us for the purpose of Passengers making online bookings and to access information about us.
Captions: The title or caption of each Article of these Conditions of Carriage is for convenience only and is not to be used for interpretation of the text.
Except as provided in Articles 2.2, 2.4 and 2.5, our Conditions of Carriage apply to all flights or flight segments, in respect of which we have a legal liability to you.
If carriage is performed pursuant to a charter and/or non-scheduled commercial air transport agreement, these Conditions of Carriage apply only to the extent they are incorporated, by reference or otherwise, in the charter agreement and/or non-scheduled commercial air transport or the Ticket, in accordance with applicable laws of aviation.
On some services we may have arrangements with other carriers known as “Code Shares”. This means that even if you have a reservation with us and hold a ticket where our name or airline designator code is indicated as the carrier, another carrier may operate the aircraft. If such arrangements apply we will advise you of the carrier operating the aircraft at the time you make a reservation, and the conditions of carriage of the operating carrier shall be applied.
These Conditions of Carriage are applicable unless they are inconsistent with our Tariffs or with applicable law, in which event such Tariffs or laws shall prevail. Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention or Montreal Convention, unless such carriage is not “international carriage” as defined by Warsaw Convention or Montreal Convention as applicable. If any provisions of these Conditions of Carriage are invalid, under any applicable law, the other provisions shall nevertheless remain valid.
The language of these Conditions of Carriage is English and Indonesian even though there may be translations of these Conditions of Carriage in other languages, English or Indonesian shall be the only languages used in the interpretation of these Conditions of Carriage. To the extent that there is any conflict in interpretation between the English and Indonesian versions of these Conditions of Carriage, the Indonesian version shall prevail.
We will provide carriage only to the Passenger named on a Ticket (or holding, as proof of payment or part payment, any other document) issued by us or our Authorised Agent. You will be required to produce appropriate identification at check-in to prove you are the Passenger named in the Ticket before we allow you to board our flight.
Redemption of ticket (the exchange of mileage from Garuda Miles membership only) is the exchange of mileage point from mileage collecting of Garuda Miles membership. In order to redeem the ticket, the Passengers could prior make a reservation thru contact center and or our ticket selling office with terms and conditions apply.
Member of Garuda Miles can receive mileage from their flight with our Carrier and also from their flight with other carrier that having an agreement with us. Members of frequent flyer of other carrier that having an agreement with us will also receive mileage from their carriage with us.
Our name may be abbreviated to our Airline Designator Code, or otherwise, in the Ticket.
Our Head Office address is PT Garuda Indonesia (Persero) Tbk., Jalan Kebon Sirih No. 46A Jakarta 10110, Indonesia.
Our Management Office address is PT Garuda Indonesia (Persero) Tbk., Management Building, Garuda City Center, Soekarno-Hatta International Airport, Tangerang 15111, Indonesia P.O. BOX 1004.
Fares apply only for carriage from the origin airport to the destination airport, unless otherwise expressly stated. Fares do not include ground transport to or from either airport. Your fare will be calculated in accordance with the Tariff in effect on the date of payment of your ticket and will be based on the specific dates and itinerary shown on it. Should you change your itinerary or dates of travel, this may affect the fare to be paid.
We are not liable for acts or omissions of any operator of ground transport services and shall not be liable therefore for anything done by our employees or agents in assisting a passenger to avail of such services. In cases where we provide ground transport services, these Conditions of Carriage shall be deemed applicable to such services and any additional charges payable for the use of such services in accordance with our regulations shall not be refundable if such services are not used by the passenger.
Applicable fares for carriage governed by these Conditions are those published by or on behalf of us or, if not so published, constructed in accordance with our regulations. Subject to government requirements and our regulations, the applicable fare is the fare for the flight or flights in effect on the date of commencement of the carriage covered by the first flight coupon of the ticket, or in the case of an electronic ticket, as indicated for the first flight segment in the itinerary/receipt. When the amount that has been collected is not the applicable fare the difference shall be paid by the passenger or, as the case may be, refunded by us, in accordance with our regulations.
Applicable fares are fares published by or on behalf of us or constructed in accordance with our regulations for specific routes on specific dates. Subject to government requirements and our regulations, the applicable fare is the fare for the flight or flights in effect on the date of commencement of the carriage covered by the first flight coupon of the ticket.
The fees for infants between 48 (forty eight) hours old to under the age of 2 (two) years old (on the date of travel) are provided for in the Fee Schedule. An infant may travel provided he/she sits on an adult's lap. Only one (1) infant is allowed per one (1) adult. No perambulators are allowed on board the aircraft. The maximum number of infants on board is 10% of the seating capacity and seating is assigned by us.
Applicable taxes, fees and charges imposed by a government or other authority or by the operator of an airport shall be payable by you. At the time you purchase your Ticket, you will be advised of taxes, fees and charges not included in the fare, most of which will normally be shown separately on the Ticket. The taxes, fees and charges imposed on air travel are constantly changing and can be imposed after the date of Ticket issue. If there is an increase in a tax, fee or charge shown on the Ticket, you will be obliged to pay it. Likewise, if a new tax, fee or charge is imposed after Ticket issue, you will be obliged to pay it. However, in the event that any taxes, fees or charges which you have paid to us at the time of Ticket issue are abolished or reduced such that they no longer apply to you, or a lesser amount is due, you will be entitled to claim a refund.
Unless otherwise provided in our regulations, fares apply only to published routes. If there is more than one possible route at the same fare, the passenger may select the route prior to issue of the ticket. If no route is selected, we reserve the right to determine the route.
Fares, taxes, fees and charges are payable in the currency of the country in which the Ticket is issued, unless another currency is indicated by us or our Authorised Agent at or before the time payment is made (for example, because the local currency could not be accepted). We may, at our discretion, accept payment in another currency at an exchange rate which is in accordance with our Government Regulation.
All fares, taxes, prices, flight schedules, routes published and services are correct at the time of publication and are subject to change at any time and from time to time without prior notice.
The booking of a Seat is confirmed after full payment of the fare is received by the Carrier.
Once a booking reference has been issued, flight changes are subject to the following terms:
Inside of twenty four (24) hours prior to the scheduled flight departure time, no changes are allowed. The charges for flight change outside of twenty four (24) hours prior to the scheduled flight departure time are provided for in the Fee Schedule, subject to the following conditions:
The process of the flight change could be conducted in our ticketing office or our Authorized Agent or our contact center by yourself with the requirement to provide us some information such as; name of Passenger in ticket, number of ticket, active and accessible personal phone number.
Fares must be paid in full when a booking is made. In the event that the fare has not been paid in full for any reason whatsoever when a booking is confirmed, we reserve the right to cancel the booking prior to check-in and/or to disallow you from boarding the aircraft. Please note that the credit card used to purchase your Ticket is required to be presented at time of check-in by the cardholder for verification at check-in. In the event Passengers fail to comply with this provision, we reserve the right to deny boarding and cancel the Ticket(s) and contract of carriage.
If you have not paid for the ticket prior to the specified time limit, as advised by us or by our Authorised Agent, we may cancel your reservation.
Personal data is given to us (including but not limited to your full name, address/hotel, personal mobile phone number and/or email) for the purposes of: making a reservation, purchasing a Ticket, obtaining ancillary services, developing and providing services and facilitating immigration and entry procedures may be made available to the authorised government agencies, who may share such personal data with other government agencies. This is beyond our control. For these purposes, you authorise us to retain and use such data and to transmit it to our own offices, Authorised Agents, government agencies, other Carriers or the providers of the above-mentioned services.
We are not liable for any claims and/or damages caused by any incorrect personal data you have given us during your reservation process and/or for the purposes mentioned above. We may also monitor and/or record your telephone conversations with us to ensure consistent service levels, prevent/detect fraud and for training purposes.
Passengers with a disability, permanent or temporary reduction in mobility and unaccompanied minors, should contact us at least 48 (forty eight) hours in advance with details of any assistance required and with details on any required carriage of mobility aids. Where such notification is received less than 48 (forty eight) hours prior to the scheduled time of departure, we will make all reasonable efforts to provide assistance. We reserve the right not to carry unaccompanied children, infant, pregnant women or Passengers with illnesses if travel arrangements for them have not been made prior to check-in.
Passengers hereby agree to comply with all terms and conditions in regards to advance arrangements for disability and other passengers requiring special assistance.
Subject to availability, you may pay a fee for an Advance Seat Request (ASR) prior to the scheduled time of departure. Please refer to our Fee Schedule for the fee for an ASR. Where an ASR is purchased, we reserve our right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons. We do not guarantee any specific seat reassignments, whether for an aisle, window, exit row, or other type of seat. We will, however, make reasonable efforts to honour paid seat assignments.
If at any time after successfully purchasing an ASR and our schedules are changed, terminated, delayed or merged due to circumstances which we reasonably consider to be beyond our control or for commercial reasons or reasons of safety, we shall at our option, either:
The options outlined in this article are the sole and exclusive remedies available to you and we shall have no further liability to you.
Stopovers may be permitted at Agreed Stopping Places subject to government requirements and our Carrier’s Regulations.
In the reasonable exercise of our discretion, we may refuse to carry you or your Baggage if we have notifying you in writing that we would not after the date of such notice carry you on our flights. In this circumstance, you will be entitled to a refund. We may also refuse to carry you or your baggage if one or more of the following have occurred or we reasonably believe may occur:
The carriage of prisoners and/or persons accompanied by authorised law enforcement officers is subject to prior arrangement with us and must be in accordance with applicable laws and regulations.
You may carry some Baggage, free of charge, subject to our conditions and limitations, which are available upon request from us or our Authorised Agents.
You will be required to pay a charge for carriage of Baggage in excess of the free Baggage allowance. These rates are available from us on request.
For reasons of safety and security we may request that you permit a search and scan of your person and a search, scan or X-ray of your Baggage. If you are not available, your Baggage may be searched in your absence to determine whether you are in possession of or whether your Baggage contains any item described in Article 8.3.1 or any firearms, ammunition or weapons which have not been presented to us in accordance with Article 8.3.2 or 8.3.3.
If you are unwilling to comply with such request we may refuse to carry you and your Baggage. In the event a search or scan causes Damage to you, or an X-ray or scan causes damage to your Baggage, we shall not be liable for such Damage unless due to our fault or negligence. According to safety regulations, passengers are advised not to accept any packets from unknown passengers.
The plastic bag should be presented separately at security. You may be required to dispose of liquids which do not meet the above requirements.
We reserve the right, at our absolute discretion, to refuse to carry any animals. If only we agree to carry an animal they will be carried subject to the following conditions:
Live plant carried by passenger will be included as passengers’ Free Baggage Allowance (FBA). In the case of total weight of the baggage (including live plant) exceeds the FBA, excess baggage charges apply. Upon check-in, passengers should provide approval or clearance from Port Health office.
Passengers must provide their own container for their live plants. Plants may not be planted in a ceramic, glass, porcelain or other fragile material. Otherwise, it may be planted in a plastic or rubber pot. Plastic or box shall be protected by wood packaging with maximum dimension of 78cm x 58cm x 58cm. All plants/ live plants accepted for carriage must be properly packed in a leak-proof container in order to avoid soil or water leakage inside aircraft baggage/cargo compartment.
Garuda Indonesia will not accept plant / live plant for carriage in passenger cabin. A small size of hand bouquet (flowers) might be carried and must be put inside cabin baggage. Additional bag or box of hand bouquet is not allowed to be carried inside aircraft cabin.
We will not responsible for or have any liability in respect of, articles removed from your Baggage by airport security personnel acting in accordance with any applicable regulations.
If we are unable to provide a previously confirmed seat, we shall provide compensation to affected Passengers in accordance with applicable law and our policy.
If we cancel a flight, fail to operate a flight reasonably according to schedule, fail to stop at your destination or Stopover, or cause you to miss a connecting flight on which you hold a reservation, the amount of the refund shall be:
J / C / D / I/Y
B / M / K
N / Q / T
V / S / H
|≥ 72 Hour before flight||10% of the base Tariff||25% of the base Tariff||25% of the base Tariff||25% of the base Tariff||25% of the base Tariff|
|24 - < 72 Hour before flight||10% of the base Tariff||25% of the base Tariff||35% of the base Tariff||50% of the base Tariff||50% of the base Tariff|
|2 - < 24 Hour before flight||20% of the base Tariff||30% of the base Tariff||50% of the base Tariff||60% of the base Tariff||70% of the base Tariff|
|< 2 Hour before flight||30% of the base Tariff||35% of the base Tariff||60% of the base Tariff||70% of the base Tariff||80% of the base Tariff|
*) the provision stated above can be changed at any time subject to regulation applies and our policy.
If the purchase of your Ticket was in cash, we will endeavour to make the refund within 15 (fifteen) business days following submission of the refund application. If you made the purchase by credit card or debit card, a refund will be given within 30 (thirty) business days following the submission of your application.
All refunds will be subject to Government laws, rules and regulations or orders of the Country in which the Ticket was originally purchased and of the Country in which the refund is being made. Subject to the foregoing provision, refunds will normally be made in the currency in which the Ticket was paid for but may be made in another currency in accordance with our regulations.
Voluntary refunds will be made only by the Carrier that originally issued the Ticket or by our Authorised Agent.
If in our reasonable opinion, you:
We may take such measures as we deem reasonably necessary to prevent continuation of such conduct, including restraining you. You may be disembarked and refused onward carriage at any point and may be prosecuted for offences committed on board the aircraft.
If as a result of your conduct as mentioned in Article 11.1 we decide, in exercise of our reasonable discretion, to divert the aircraft for the purpose of offloading you, then you shall be liable for all costs which we incur of any nature whatsoever as a result of or arising out of that diversion and all losses suffered or incurred by our agents, employees, independent contractors, passengers and any third party in respect of death, injury, loss damage or delay to other passengers or to property, arising from your misconduct.
For safety or legal reasons, we may forbid or limit operation on board the aircraft of electronic equipment, including but not limited to cellular or mobile phone, laptop/computers/tablets, portable recorders, portable radios, MP3/MP4, cassette and CD players, electronic games, laser products or transmitting devices, including radio-controlled toys and walkie-talkies. You must not use these items when we have informed you that they are not permitted to be used. If you do not comply, we can take and retain such electronic devices until the termination of your flight or until such other time as we consider appropriate. Operation of hearing aids and heart pacemakers is permitted.
Carriage to be performed by us and other Carriers under one Ticket or a Conjunction Ticket is regarded as a single operation for the purpose of the Convention. However, your attention is drawn to Article 15 of this Condition of Carriage.
Our liability for the carriage of Passengers and Baggage Damage is governed by the Convention in the case of International carriage by air and by applicable national law in the case of Domestic carriage by air.
The liability of each Carrier involved in your journey will be determined by its own conditions of carriage. Our liability provisions are as follows:
Our liability to Passenger is started since Passenger leaved the boarding room to the aircraft (on board) until Passenger entered the arrival terminal in destination airport. Our liability to Checked Baggage is started since we accept Passenger’s Checked Baggage while (check in) until the Checked Baggage has been received by Passenger.
Notice in Relation to Republic of Indonesia Law Number 1 of 2009 on Aviation and Ministerial Regulation Number PM 77 Year 2011 as amended from time to time: If your journey is for domestic carriage or carriage which is not international carriage for the purposes of the Convention, the provisions of the Republic of Indonesia’s Law Number 1 of 2009 on Aviation (together with all implementing regulations) will be applicable to your carriage and may limit our liability for death, permanent disability or bodily injury, for loss of or damage to baggage, and for delay.
Passengers on a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that international treaties known as the Warsaw Convention or the Montreal Convention may be applicable to your journey and these Conventions govern and may limit our liability for death or bodily injury, for loss of or damage to baggage and for delay.
Acceptance of Baggage by the bearer of the Baggage Check without complaint at the time of delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the Condition of carriage, unless you prove otherwise.
For International Flights: If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us as soon as you discover the Damage, and at the latest, within 7 (seven) Days of receipt of the Baggage. If you wish to file a claim or an action regarding delay of Checked Baggage, you must notify us within 21 (twenty one) Days from the date the Baggage has been placed at your disposal. Your Baggage will be considered lost if after 14 (fourteen) Days from the date the Baggage has been placed at your disposal, it is still not found. To claim the lost Baggage you must notify us in writing after the 14 (fourteen) Days has elapsed. If you fail to notify us within the time set as mentioned above, there is no claim to us.
For Domestic Flights: If you wish to claim for damage of a Checked Baggage, you must submit at the time Checked Baggage are being taken by you. Claims for the delay or non-acceptance of Checked Baggage must be submitted at the time of Checked Baggage should be taken by you. Your Baggage will be considered lost if after 14 (fourteen) Days from the date the Baggage has been placed at your disposal, is still yet to be found. To claim the lost Baggage you must notify us in writing after the 14 (fourteen) Days has elapsed.
Any right you may have for compensation for any damages shall be extinguished if an action is not brought against us within two (2) years from the date of arrival at the destination or from the date on which the aircraft ought to have arrived, or from the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by law of the court seized with jurisdiction to hear the matter.
None of our agents, employees nor representatives has authority to alter, modify or waive any provisions of these Condition of Carriage.
Carriage of you and your Baggage are provided in accordance with other regulations and conditions which apply to or have been adopted by us. These important regulations and conditions vary from time to time, and concern, among other things:
Regulations concerning these matters are available from us on request.