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A perfect journey is started by a well-prepared plan. But we know that there will always be uncertainty condition in the future. To ensure your convenience, we offer you our best flexibility program.

Get this special offer for all Garuda Indonesia's domestic and international flights (except the Middle East and Interlining) until 30 April 2020. We give a chance for changing your itinerary up to three times without any administration charge. 

Terms and Conditions:

  • Booking period: 31 March - 30 April 2020.
  • Travel period until 31 March 2021.
  • Free administration charge for rescheduling until 30 September 2020. Your ticket validity will be up to 30 June 2021 and cannot be used afterward.
  • Valid for all Garuda Indonesia’s domestic and international route (except the Middle East and interlining).
  • Valid for one-way and return ticket.
  • Valid for individual and group booking with minimum 10 passengers in one booking code.
  • This offer is applied in all Garuda Indonesia’s channels: website, GIA Mobile application, sales office, contact center, and travel agent (online and offline).
  • Penalty policies:
    • Changes for the Same Route and Compartment:
      • Free changes fee maximum three times until 30 September 2020 (for complete reissued).
      • Different fare is not charged.
      • Different tax is collected.
      • For group booking, total passenger in the new booking must be same with the original booking.
      • For reschedule, please call Garuda Indonesia Contact Center on 0804 1 807 807 or 021 2351 9999, or live chat.
    • Changes for the Different Route or Compartment:
      • Free changes fee maximum three times until 30 September 2020 (for complete reissued).
      • Different fare & tax is charged.
      • For group booking, total passenger in the new booking must be same with the original booking.
      • For reschedule, please call your nearest Garuda Indonesia Ticketing Office or Garuda Indonesia Contact Center on 0804 1 807 807 or 021 2351 9999, or live chat.
    • For Refund:
      • No cancellation/refund fee for fully unused or partially used tickets.
      • Refund is permitted by exchanging the ticket into travel voucher only.
      • The travel voucher can be used for the next Garuda Indonesia’s ticket issued.
      • The travel voucher is valid until 30 June 2021 only for Garuda Indonesia’s flights (except the Middle East and interlining).
      • Refund request can be proceeded in the first place of ticket issued (for example, if you issued the ticket via Travel Agent, then refund can be done by that Travel Agent). Refund is given by travel voucher that can be used for flight period until 30 June 2021 via Garuda Indonesia’s sales office.
      • Any difference amount in travel voucher redeemed cannot be changed into cash.
      • The travel voucher is not refundable for all payment method.
      • For the refund process, please send an e-mail to e-booking@garuda-indonesia.com.

Register as GarudaMiles member to enjoy greater benefits!

  • Welcome bonus of up to 1,000 miles
  • Earn mileage
  • Redeem miles for award ticket
  • Redeem miles for upgrade award


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