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THE CONVENIENCE TO CHANGE YOUR SCHEDULE WITHOUT ADDITIONAL COST

THE CONVENIENCE TO CHANGE YOUR SCHEDULE WITHOUT ADDITIONAL COST

Staying at home and doing things out there is not easy for some people. You must be holding all business until cancelling the meetings. For all those sacrifices, we thank you who are patient in longing and keep each other safe.

Now Garuda Indonesia is ready to welcome you in our domestic and international flights. Enjoy the convenience of rescheduling your flight up to three times without additional cost. This program is eligible for a ticket purchased until 31 December 2021.

Garuda Indonesia encourages all passengers to keep following health protocol by wearing a mask at the airport and during the flight, also keep a minimum one meter of physical distancing with others. Don’t forget to see the requirements and documents needed for the flight here.

Terms and Conditions:

  • Booking period: 24 April 2020 – 31 December 2021 (only for new International ticket booking).
  • Travel period: 24 April 2020 up to 1 year from date of issue
  • Valid for one-way and return ticket.
  • Valid for Garuda Indonesia’s international routes (except the Middle East).
  • Valid for interline flight tickets.
  • Not valid for the group.
  • This program is only eligible for tickets issued via Garuda Indonesia’s official website (garuda-indonesia.com), GIA Mobile App, Garuda Indonesia’s Contact Centre, all Garuda Indonesia Sales Office, Gerai, and appointed travel agent (online and offline).

Penalty policies

  • Reschedule:
    • Free changes fee up to three times is applicable for the ticket schedule changed until 31 December 2022.
    • Free changes fee is eligible for all international flights in all sub-class.
    • For the ticket with a sub-class combination, the stipulation is subject to the restricted rule.
    • The original ticket is valid for flight until 31 December 2022(for complete travel on the ticket).
    • Tax and different fares (if any) are collected.
    • No show fee is applied when the passengers do not attend according to their schedule and there is no confirmation to change/processed the flight schedule before the original flight. This condition follows the rule below:
      • Travel period: on/after 24 April 2020 to on/before 31 December 2023
        International: USD 100 per ticket.
  • Reissued:
    • New reissuing booking/travel date must still be complete travel by 31 December 2023.
    • Tax and different fares (if any) are collected.
    • Changes must be processed at Garuda Indonesia Sales Office, Contact Centre, or travel agent when first booking.
  • Refund:
    • The refund fee is free. For the ticket with a sub-class combination, the stipulation refers to the most restricted rule.
    • The refund will be exchanged into the Travel Voucher which cannot be turned into cash or other payment methods.
    • Travel Voucher can be used until 31 December 2022 for buying Garuda Indonesia’s ticket and must complete travel by 31 December 2023.
    • Changes must be processed at Garuda Indonesia Sales Office or Contact Centre.
    • Travel Voucher is only applied for all flights operated by Garuda Indonesia (except the Middle East).
    • No show fee is applied when the passengers do not attend according to their schedule and there is no confirmation to change the flight schedule before the flight. This condition follows the rule below:
      • Travel period: on/after 24 April 2020 to on/before 31 December 2023
        International: USD 100 per ticket.
    • For the refund process, customers can send an email to e-booking@garuda-indonesia.com.
    • For reschedule and reissued, customers can call Garuda Indonesia’s Contact Center at 0804 1 807 807 or 021 2351 9999.

ENJOY MORE OFFERS

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CITI DEALS

Additional discount every Tuesday by using promo code: GACITI.

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BNIWOW Wednesday Deals

Additional discount every Wednesday by using promo code: BNIWOW.

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DBS Weekend Deals

Additional discount every Saturday & Sunday by using promo code: FLYDBS.

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0% Installment Program

Enjoy the convenience of installment program from Garuda Indonesia bank partners.

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Save 25% for Prepaid Baggage

Get a discount of 25% off for the excess baggage purchase in advance.

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Garuda Priority Service

Starts from IDR 100,000, you can enjoy the best service during the trip.

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Garuda Indonesia is the first Indonesian airline to join SkyTeam

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