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THE CONVENIENCE TO CHANGE YOUR SCHEDULE WITHOUT ADDITIONAL COST

Staying at home and doing things out there is not easy for some people. You must be holding all business until canceling the meetings. For all those sacrifices, we thank you who are patient in longing and keep each other safe.

Now Garuda Indonesia is ready to welcome you in our domestic and international flights. Enjoy the convenience of rescheduling your flight up to three times without additional cost. This program is eligible for a ticket purchased until 31 August 2020.

Garuda Indonesia encourages all passengers to keep following health protocol by wearing a mask at the airport and during the flight, also keep a minimum one meter of physical distancing with others. Don’t forget to see the requirements and documents needed for the flight here.

Terms and Conditions:

  • Booking period: 11 – 31 August 2020 (only for new ticket booking).
  • Travel period: 11 August 2020 – 20 June 2021 (for complete travel on the ticket before 20 June 2021).
  • Valid for one-way and return ticket.
  • Valid for Garuda Indonesia’s domestic and international routes (except the Middle East).
  • Valid for interline flight tickets.
  • Not valid for the group.
  • This program is only eligible for tickets issued via Garuda Indonesia’s official website (www.garuda-indonesia.com), GIA Mobile App, Garuda Indonesia’s Contact Center, all Garuda Indonesia Sales Office, Gerai, and appointed travel agent (online and offline).
  • Penalty policies:
    • Reschedule:
      • Free changes fee up to three times is applicable for the ticket schedule changed until 31 December 2020.
      • Free changes fee is eligible for domestic ticket in J/C/D/Y/B/M/K/N sub-class and for all international flights in all sub-class.
      • For Q/T/V/S/H/L sub-class refers to the restricted rule.
      • For the ticket with a sub-class combination, the stipulation is subject to the restricted rule.
      • The ticket is valid for flight until 20 June 2021 (for complete travel on the ticket).
      • Tax and different fares (if any) are collected.
      • No show fee is applied when the passengers don't attend according to their schedule and there is no confirmation to change the flight schedule before the flight. This condition follows the rule below:
        • Travel period 11-31 August 2020:
          Domestic:
          First / Business Class : 50% from basic fare before tax.
          Economy Class : 100% from basic fare before tax.
          International : USD 100 per ticket.

        • Travel period 1 September 2020 – 20 June 2021:
          Domestic:
          Sub-class F/P/A/J/C/D/I/Y : 10% from basic fare before tax.
          Sub-class B/M/K/N/Q/T/V/S/H/L : 40% from basic fare before tax.
          International : USD 100 per ticket.
           
    • Reissued:
      • Reissued on or after 1 January 2021 will be charged the changes fee refer to applicable fare rule.
      • Tax and different fares (if any) are collected.
      • Changes must be processed at Garuda Indonesia Sales Office, Contact Center, or travel agent when first booking.
    • Refund:
      • The refund fee is free. For the ticket with a sub-class combination, the stipulation refers to the most restricted rule.
      • The refund will be exchanged into the Travel Voucher which cannot be turned into cash or other payment methods.
      • Travel Voucher can be used until 30 June 2021 for buying Garuda Indonesia’s ticket.
      • Changes must be processed at Garuda Indonesia Sales Office or Contact Center.
      • Travel Voucher is only applied for all flights operated by Garuda Indonesia (except the Middle East).
      • No show fee is applied when the passengers don't attend according to their schedule and there is no confirmation to change the flight schedule before the flight. This condition follows the rule below:
        • Travel period 11-31 August 2020:
          Domestic:
          Business Class : 50% from basic fare before tax.
          Economy Class : 90% from basic fare before tax.
          International : USD 100 per ticket.

        • Travel period 1 September 2020 – 20 June 2021:
          Domestic:
          Sub-class F/P/A/J/C/D/I/Y : 10% from basic fare before tax.
          Sub-class B/M/K/N/Q/T/V/S/H/L : 40% from basic fare before tax.
          International : USD 100 per ticket.
  • For the refund process, customers can send an email to e-booking@garuda-indonesia.com.
  • For reschedule and reissued, customers can call Garuda Indonesia’s Contact Center at 0804 1 807 807 or 021 2351 9999.
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