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RESCHEDULE, REROUTE, CANCELLATION & OPEN TICKET POLICY

Last updated on 8 July 2021, 08.30 PM (Jakarta time UTC +7)

Garuda Indonesia has adopted a flexible policy regarding rescheduling and rerouting mechanisms for all flight services domestic and international routes & code-share flights (except the Middle East & Africa) with the following terms & conditions:

No Route Date of Issue Date of Travel No Show Fee Reschedule / Reroute New Travel Dates
1
Domestic until Feb 28 2021 09 Jan 2021 until further notice Not Applied Free 3x Black Out Date not applied
2
Domestic
(including connecting flights with international routes)
until 15 Apr 2021 06 - 17 May 2021 Not Applied Free Black Out Date not applied
3
Domestic until 31 May 2020 24 Jan - 30 Jun 2020 Applied Free 1x Black Out Date applied
4
Domestic from/to Jakarta, Bandung, Yogyakarta, Semarang, Solo, Surabaya, Malang, Banyuwangi
(including connecting flights with international routes)
until 5 Jul 2021 3 - 20 Jul 2021 Applied Free 1x Black Out Date not applied
5
Domestic from/to Denpasar
(including connecting flights with international routes)
until 5 Jul 2021 28 Jun - 20 Jul 2021 Applied Free 1x Black Out Date not applied
6
International Flights to Indonesia
(direct/with transit, including interline flights)
until 28 Feb 2021 28 Dec 2020 until further notice Not Applied Free 3x Black Out Date not applied

7

International Flights from Indonesia
(excluding flights to the Middle East, including interline flights)
until 23 Apr 2020 24 Jan 2020 - 31 Mar 2021 Applied Free 1x Black Out Date applied

*For flight tickets that do not meet one of the criteria above, changes to schedules, routes, or flight cancellations can be made by following the applicable ticket regulations where changes fee, refund fee, no show fees, or other fees may apply
*Combination flight (International & Domestic) that do not meet one of the criteria above, refers to the International Flight condition

  • No show fee based on the table above, if the ticket meets one of the conditions whereas No Show Fee is applied and the reservation is not canceled (through rescheduling/rerouting/extend ticket validity or refund) by the passenger before departure time, then No Show Fee apply upon changes
  • Changes Fee if the ticket meets any of the criteria above, passengers can choose to change the flight schedule/route as many as listed above without being charged changes fee
  • Black Out Date based on the table above, if the ticket meets one of the conditions whereas Black Out Date is applied and you choose a new travel date that falls on the Black Out Date period, then fare differences and taxes apply upon changes
  • Reschedule to new travel dates until December 31, 2023 is possible without any additional charge applies only to the same route and same cabin of flight (regardless the fare class)
  • Reroute without any additional charge applies to a new flight of equal or lesser value
  • Open Ticket if you haven’t decided your new itinerary, you may extend your ticket validity until December 31, 2023
  • Refund  is possible with a Travel Voucher according to the ticket conditions above, and if the ticket does not fit into one of the above criteria, then Travel Voucher is given based on the amount that has been deducted from the refund fee and no show fee (if any).
  • Travel Voucher can be exchanged for Garuda Indonesia tickets for travel until 31 December 2023 or other Garuda Indonesia products. Travel Voucher redemption can be made until 31 December 2022 at Garuda Indonesia sales offices.
  • Code-share Flights For code-share flights with other airlines, rescheduling must be to the same fare-class. For a different fare-class, there will be an additional charge

Reschedule, reroute and refund can be done through Garuda Indonesia 24-hour Live Chat, Call Center service (+6221 2351 9999 and 0804 1 807  807).

Currently, we are experiencing high volumes of inquiries and trying to work through reservations with the most urgent travel dates first. We encourage passengers with departure dates within the next 48 hours to contact us through our 24-hour live chat and call center. While reservations that fall beyond this time frame, please consider to contact us through E-Mail (customer@garuda-indonesia.com).

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