สัมภาระสำหรับการขนส่งเป็นสัมภาระของผู้โดยสารเท่านั้นอาจมีบทความดังกล่าวมีผลกระทบหรือทรัพย์สินอื่น ๆ ของผู้โดยสารที่จำเป็น ผู้ให้บริการมีสิทธิ (ยกเว้นถุงทางการทูต) แต่ไม่ใช่ข้อผูกมัดในการตรวจสอบในการปรากฏตัวของผู้โดยสารเนื้อหาของสัมภาระของพวกเขา
Checked baggage (also called registered baggage) comprises articles which are weighed and carried in the baggage or cargo compartment of the aircraft. They are not accessible to the passengers during the flight. These articles are labeled with special baggage tags showing the station of arrival and a serial number. A portion of this tag is attached to the passenger’s ticket for identification purposes only and must as a rule be surrendered at the station of arrival. Garuda Indonesia has imposed a strict ruling to ensure that each single piece of item or baggage checked-in does not exceed 70 lbs/32 kg.
Unchecked baggage is put into the overhead compartment or under the seat, according to interior arrangement of the aircraft cabin. Unchecked baggage comprises of the following two categories:
When two or more passengers traveling as one party to a common destination point or point of stopover via the same flight, present themselves and their baggage for travelling at the same time and place, they will be permitted a total free baggage allowance equal to the combination of their individual free baggage allowance. Baggage in exces of the combined maximum allowance will be subject to the excess baggage charge.
FREE BAGGAGE ALLOWANCE
FLIGHT APPLICATION
Checked baggage
The total free baggage allowance for passenger traveling on Domestic Services:
PASSENGER TYPE | CABIN CLASS |
GEOGRAPHIC (FROM/TO OR BETWEEN) |
LOCATION | ALLOWANCE |
---|---|---|---|---|
1. Adult | First | Within ID | Domestic ID | 40 kg |
Business | 30 kg | |||
Economy | 20 kg | |||
2. Children and Infant with Seat | First | 40 kg | ||
Business | 30 kg | |||
Economy | 20 kg | |||
3. Infant without Seat | First | 20 kg | ||
Business / Economy | 10 kg | |||
Infants without seat shall be allowed 10kg (22lb) and in addition 1 checked or carries on fully collapsible stroller/pushchair or infants carrying basket or infants car seat, which may be carried in the passenger cabin subject to the availability of space. | ||||
4. Additional FBA for GarudaMiles (Group or Individual) :
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5. Additional FBA for FFP SkyTeam. SkyTeam Elite and Elite Plus qualify for additional FBA on any SkyTeam member airline operated flight : SkyTeam Elite : extra 10 kg (weight concept) / 1 pc (piece concept) SkyTeam Elite Plus : extra 20 kg (weight concept) / 1 pc (piece concept) |
Example:
The total free baggage allowance for passenger traveling on International Services:
PASSENGER TYPE | CABIN CLASS |
GEOGRAPHIC (FROM/TO OR BETWEEN) |
LOC 1 (CITY, COUNTRY OR AREA) |
LOC 2 (CITY, COUNTRY OR AREA) |
ALLOWANCE |
---|---|---|---|---|---|
ADULT | FIRST | All | All | 50 kg | |
Exception : | |||||
Adult | From | JED/MED | All destination | 50 kg + 5 liters zamzam water | |
Adult | Between | JP | All destination | 64 kg (Weight of each bag may not exceed 32 kg) | |
ADULT | BUSINESS | All | All | 40 kg | |
Exception : | |||||
Adult | From | JED/MED | All destination | 40 kg + 5 liters zamzam water | |
Adult | Between | JP | All Destination | 64 kg (Weight of each bag may not exceed 32 kg) | |
Adult | Between | US | All destination | 2 pieces
|
|
ADULT | ECONOMY | All | All | 30 kg | |
Exception : | |||||
Pax with ticket issued in Saudi Arabia | From | JED/MED | All destination | 40 kg + 5 liters zamzam water | |
From | All destination | JED/MED | 40 kg | ||
General Pax (except ticket issued in Saudi Arabia) | From | JED/MED | All destination | 30 kg + 5 liters zamzam water | |
Adult | Between | JP | All destination | 46 kg (Weight of each bag may not exceed 32 kg) | |
Pax paying Student Fare (SD) | 40 kg | ||||
Pax paying Ship’s Crew Fare(SC) | 40 kg | ||||
Adult | Between | US | All destination | 2 pieces
|
|
All Pax | From | SIN, HKG, AMS, ICN, BKK | CGK |
|
|
CHILDREN AND INFANT WITH SEAT | FIRST | All | All | 50 kg | |
From | JED/MED | All destination | 50 kg + 5 liters zamzam water | ||
Between | JP | All destination | 64 kg (Weight of each bag may not exceed 32 kg) | ||
BUSINESS | All | All | 40 kg | ||
From | JED/MED | All destination | 40 kg + 5 liters zamzam water | ||
Between | JP | All destination | 64 kg (Weight of each bag may not exceed 32 kg) | ||
Between | US | All destination | 2 pieces
|
||
ECONOMY | All | All | 30 kg | ||
From | JED/MED | All destination | 30 kg + 5 liters zamzam water | ||
Between | JP | All destination | 46 kg (Weight of each bag may not exceed 32 kg) | ||
Between | US | All destination | 2 pieces
|
||
All Pax | From | SIN, HKG, AMS, ICN, BKK | CGK |
|
|
INFANT WITHOUT SEAT | BUSINESS | All | All | 10 kh | |
ECONOMY | All | All | 10 kg | ||
Business / Economy | Between | US | All destination | 1 piece
|
|
Infants without seat shall be allowed 10kg (22lb) and in addition 1 checked or carries on fully collapsible stroller/pushchair or infants carrying basket or infants car seat, which may be carried in the passenger cabin subject to the availability of space. | |||||
4. Additional FBA for GarudaMiles (Group or Individual) :
|
|||||
5. Additional FBA for FFP SkyTeam. SkyTeam Elite and Elite Plus qualify for additional FBA on any SkyTeam member airline operated flight :
|
Example :
➔ FBA for Adult in Economy Cabin (General International Baggage)
➔ FBA for Adult in Fareclass Q/T/V (From SIN/HKG/AMS/ICN/BKK to CGK)
➔ FBA for Adult in Fareclass S/H/L (From SIN/HKG/AMS/ICN/BKK to CGK)
➔ FBA for Transit Flight (General International Baggage)
➔ FBA for Stopover (Combination Sector between New FBA Adjustment Sector and General International Baggage)
Incapacitated passengers may carry free of charge one wheelchair and/ or other assisting devices they are dependent upon.
For stopover journeys where the passengers travels partly Business Class and partly Economy Class, the free baggage allowance for each portion of the trip will be that applicable to the class of service for which the fare is paid.
Example:
Free carry on items
In addition to the checked baggage allowance, each passenger may carry, without additional charges: hand baggage suitable for placing in the closed overhead rack or under the passenger’s seat with maximum dimensions specified by the carrier. Provided that such carry on baggage may have a maximum length 56cm, width 36 cm, depth 23cm and the maximum dimensions (the sum of the 3 dimensions of each carry on item) not exceed 115cm (exception for Economy class CRJ and ATR : maximum length 41 cm, width 34 cm or depth 17 cm, however sum of the three dimensions shall not exceed 92 cm or weight of 7 kg). These dimensions include wheels, handles, side-pockets. Fully collapsible wheelchair, devices for supporting limbs etc. and other specialized equipment to support incapacitated passenger are also free.
Chargeable carry on items
Any unchecked items in addition to the free carry on items are considered as cabin baggage. They must be weighed or counted towards the free baggage allowance. Carriers shall limit the acceptance of such other articles for carriage in the passenger cabin to conform to security regulations and/or interline limitations.
Where an item purports to be one specified in free carry on items, but does not visibly accord with the description set out therein, it shall be weighed and such weight shall be included in the total weight.
FLIGHT APPLICATION
RATE
1. INTERNATIONAL SECTORS
Amount per Kg (Fixed or Percentage)
|
Geographic
|
LOC
|
3%*
|
Within
|
International ID
|
* Percentage of GA International One Way Normal Economy Class Fares (YOW). | ||
For other than GA flight, rate is 1,5% of IATA One way Fare. |
Excess Baggage Charge for Piece Concept
Fee per Extra Piece /Overweight /Oversized
|
Geographic
(From, To, or Between) |
Origin
(City, Country, or Area Code) |
Destination
(City, Country, or Area Code) |
USD 150.00
|
BETWEEN
|
US
|
All Destination
|
Excess baggage, overweight and oversized charge are accumulative per piece. |
2. DOMESTIC SECTORS
Amount per Kg (Fixed or Percentage)
|
Geographic
|
LOC
|
2%*
|
Within
|
Domestic ID
|
* Percentage of GA Domestic One Way Normal Economy Class Fares (YOW). |
Exclude
Amount per Kg (Fixed )
|
Route
|
LOC
|
IDR 49,500 (inc VAT)
|
BTH – CGK
|
Domestic ID
|
Note:
If there is a different between excess baggage rate on Altea Reservation and Altea DCS (Check-In), please refer to excess baggage rate which triggered by auto pricing process on Altea DCS system.
A. General
A.1 GA INTERNATIONAL FLIGHT
GA will not accept animals for carriage in passenger cabin. Carriage of pets accepts as checked baggage only and will be stowed in lower deck compartment, with exception for live mammals. GA will not accept the carriage of live mammals as checked baggage, including mammals domestic pet (e.g.: dogs and cats), except for service animal.
Service animal is an animal that is individually trained to perform tasks that assits people with dissabilities such as guiding people who are blind, alerting people who are deaf, alerting and protecting a person who is having seizure, or performing other special tasks.
In order to support the service improvement and smoothly operational handling in the fields, herewith we adopted the IATA Rule and Regulations as references guidance applied on GA flights.
Remind that the Goverment regulations on carriage of domesticated pets, e.g. cats and dogs on aircraft differ. Be aware that some exotic animals may be protected by Convention on International Trade in Endangered Species (CITES) Detailed information on what animal may be accepted along with packaging and handling standards refer to the IATA Live Animals Regulations.
A.2 GA DOMESTIC FLIGHT
The carriage of live mammals (domestic pet) is allowed in GA domestic flight, with condition as follow:
B. Crating
C. Dokumentation
Upon check-in, passengers should provide:
D. Charge
Save up to 15% if you purchase your extra baggage allowance in advance. Click here for more info.
Important Notice for Valuable Items on Checked Baggage
We strongly recommend that you do not pack valuable and special items into your checked baggage. Please use your carry-on baggage allowance for any important documents, cash, fragile or perishable items, keys,jewelry, computers and other personal electronic devices, medicines, medical documents, passport, other identity papers and any other valuable items.
Garuda Indonesia accepts no liability for valuable items carried as checked baggage.
A. Special regulation for passenger who brings sport equipment, such condition will have additional allowance with condition as follow:
NO | SPECIAL BAGGAGE | ADITIONAL FREE BAGGAGE SIZE / WEIGHT |
TRANSPORTED BY GA CARGO |
---|---|---|---|
1 | Bicycle | < 30 kg, Dim the bicycle box: 177 x 23 x 102 cm (l x w x h) |
>32 kg (Please Call GA Cargo) |
2 | Surfing Board *) | < 23 kg Dim: < 300 cm Exception: For CRJ 1000: < 23 kg: Dim: < 230 cm For ATR: < 23 kg; Dim: < 160 cm |
>32 kg > 300 cm (Please Call GA Cargo)
|
3 | Wind, Wave / Kite & Body Board *) | < 23 kg Dim: < 200 cm Exception: For ATR: < 23 kg; Dim: < 160 cm |
>32 kg > 200 cm (Please Call GA Cargo) |
4 | Diving Equipment | < 23 kg | >32 kg (Please Call GA Cargo) |
a. Scuba Tank | |||
b. Other Diving Equipment | |||
5 | Golf Bags | < 23 kg | >32 kg (Please Call GA Cargo) |
6 | Skis, Water Skis & Snowboard *) | < 23 kg Dim: < 300 cm Exception: For CRJ 1000: < 23 kg: Dim: < 230 cm For ATR: < 23 kg; Dim: < 160 cm |
|
7 | Firearms & Ammunition for Shooting & Hunting Sports | 23 kg, (The maximum weight of ammunition that can be brought into the plane is 5kgs per person, it is for the passenger only and cannot be joined with other passenger's ammunition. The ammunition must be packed securely (Inside a Div. 1.4S, UN 0012, or UN 0014), placed inside a checked-in baggage, and reported at the check-in) |
> 32 kg (Please Call GA Cargo) |
8 | Sport Equipments | < 23 kg, Dim : 158 cm (62 inch) p+l+t |
>32 kg (Please Call GA Cargo) |
*) For passenger who have connecting flight with different aircraft type, baggage rules based on the narrowest aircraft type will be applied. Example:
|
B. All Sporting Equipments may be included into applicable passengers Free Baggage Allowance/FBA according to their actual fare paid.
Example:
If passenger brings 30 kg of surfing board for route JKT-DPS in economy class, the excess of special baggage 7 kg can be compensated to his/her free baggage allowance as long as the free baggage allowance comply with his/her right, in this case 20 kg.
C. When the baggage over the Free Baggage Allowance/FBA, the excess can not be compensated to his/her free sport equipment.
Example:
If passenger brings 35 kg of suitcase and 15 kg of surfing board for route SYD-DPS in economy class, the excess of suitcase 5 kg can not be compensated to his/her free sport equipment.
D. For destinations where piece concept is used if MSC does not have excess baggage charges, GA will impose weight concept for excess baggage charges which is 1.5% of IATA highest One Way Normal Fare per kg.
In accordance with the regulations issued by IATA towards ensuring flight safety, effective starting from 17 Jan 2018, Garuda Indonesia will regulate passengers from checking in and carrying-on Smart Luggage. Smart Luggage included features and devices such as USB chargers, Wi-Fi hotspot, GPS, auto locking system and motorized wheel. Smart Luggage with non-removable lithium-ion batteries may pose risks for fire hazard in cargo holds or cabins.
Therefore, Garuda Indonesia will prohibit passengers from checking in or carrying Smart Luggage with non-removable batteries. However, not every smart luggage is prohibited to be carried onboard. Smart Luggage with removable batteries will be allowed as checked baggage, provided batteries are uninstalled prior to check-in and carried separately on board. While passengers are still able to bring carry-on Smart Luggage on board, if the batteries are removable and remain installed.
In order to ensure that no smart luggage with non-removable batteries is carried on board, it is required that during check-in the following procedures applied:
Below are the images of Smart Luggage that commonly used by passenger world-wide:
Prohibited Items
For safety and security reasons, these items listed below, shall not be carried in passenger's carry-on and checked baggage.
Restricted Articles
These following items may be carried by passenger only in their checked baggage:
NOTE: Any sharp objects in checked baggage should be sheathed or securely wrapped to prevent injury to our baggage handlers
Carriage of Firearms and its ammunition
This category include: shotgun, handgun, any pistols, revolver, signal flares pistols, handgun of any types. Permission and procedures of carriage of firearms and its ammunition follow local regulation.
NOTE: Passengers shall declared to our check-in counter staff and enclosed with a proper documents. The firearms also must be unloaded and properly packed with locked hard-sided container.
Carriage of Electronic Cigarettes
Passenger only allowed to carry e-cigarettes in their carry-on baggage however using its e-cigarettes in the cabin of aircraft is prohibited.
Carriage of Lighters and Matches
Except travelling that origin from China, passengers are able to carry safety matches and cigarette lighters for personal use on one’s person and it is prohibited to carry its lighter and matches in carry-on and checked baggage.
Regulations on what is permitted in cabin baggage regarding liquids, aerosols and gels will affect customers on international flights departing from all Indonesian airports. You are advised to pack your cabin baggage accordingly so as to avoid unnecessary inconvenience. Here are some specific regulations concerning liquids, aerosols and gels:
Liquids, aerosols and gels purchased from duty-free shops at the airport, located after security screening points, will be allowed onboard. However, these items must be packed in a transparent, sealed plastic bag. Receipts of the purchased duty free items must be attached or enclosed in the bag. Customers going to Australia or the US are advised to check with duty-free personnel before making their purchases.
Regulations on what is permitted in cabin baggage regarding liquids, aerosols and gels will affect customers on international flights departing from all Indonesian airports. You are advised to pack your cabin baggage accordingly so as to avoid unnecessary inconvenience. Here are some specific regulations concerning liquids, aerosols and gels:
Liquids, aerosols and gels purchased from duty-free shops at the airport, located after security screening points, will be allowed onboard. However, these items must be packed in a transparent, sealed plastic bag. Receipts of the purchased duty free items must be attached or enclosed in the bag. Customers going to Australia or the US are advised to check with duty-free personnel before making their purchases.
Carriage of Security Removed Items should be handled properly in order to enhance security & safety aspect on any Garuda Indonesia flights. SECIT should include (but are not limited to):
All SECIT removed from the passenger will be kept in Security Item Box dedicated to the aircraft or flight on which the passenger travels and will be handed back at destination airport. Passenger requiring the use of medical syringes in flight such as diabetics and other passengers with documented proof of medical need must ensure that it is professionally packed and labeled. The information of such passenger should be forward to the operating crew. An authorized person performing duty on board an aircraft such as a law enforcement officer or diplomatic courier may not be permitted to retain custody of his/her firearm(s) and ammunition, or other related SECIT in the passenger cabin of any Garuda Indonesia aircraft.
General Guidelines For Carriage of Lithium Batteries
Type of Battery* | Allowed in Carry-On Baggage? | Allowed in Checked1 Baggage? | ||
---|---|---|---|---|
In equipment2 | Spares | In equipment | Spares | |
Dry Alkaline Battery |
YES |
YES When protected from damage and short circuit |
YES |
YES When protected from damage and short circuit |
Dry Rechargeable – Nickel Metal Hydride (NiMH), Nickel Cadmium (NiCad), etc. |
YES |
YES When protected from damage and short circuit |
YES |
YES When protected from damage and short circuit |
Lithium Ion (rechargeable lithium, lithium polymer,LIPO) as used in small consumer electronics, such as cell phones, tablets, tools, cameras, PDAs, and laptops. Limited to 100 watt hours3 or less per battery. |
YES |
YES When protected from damage and short circuit. |
YES E-cigarettes and vaporizers are prohibited in checked baggage. |
NO |
Larger lithium ion, 101-160 watt hours3 per battery – with airline approval. Limits: Two spare batteries per passenger – with airline approval. |
YES Airline approval required |
YES When protected from damage and short circuit, and Airline approval required |
YES Airline approval required |
NO |
Lithium metal (non-rechargeable) as used in small consumer electronics such as cameras, LED flashlights, watches, etc. (2 grams or less lithium per battery). |
YES |
YES |
YES |
NO |
Nonspillable wet batteries (absorbed electrolyte) for portable electronic devices, 12 volts and 100 watt hours3 per battery. Limits: Two spare batteries per passenger. |
YES |
YES When protected from damage and short circuit and in strong packaging. Battery and outer packaging must be marked “nonspillable”. |
YES |
YES When protected from damage and short circuit and in strong packaging. Battery and outer packaging must be marked “nonspillable”. |
Note: 1 “Checked baggage” includes carry-on bags checked at the gate or planeside; 2 TSA security rules prohibit some power tools in carry-on baggage; 3 Watt hours (Wh) = Volts (V) x Amp hour (Ah) or for milliamp hours Wh =V x (mAh / 1000) | ||||
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*) There is no limit to the number of batteries or devise carried for personal use unless specified above.
Make sure to check your power bank battery capacity and declare it to the airline before you get on-board. According to our flight safety regulations, power banks are only allowed in carry-on baggage and not allowed in checked luggage.
Only power banks with a maximum capacity of 100 Wh (or 20,000 mAh) are allowed in our cabin area. Power banks with capacities of 100 to 160Wh (20,000 up to 32,000 mAh) are also allowed on-board but subject to airline approval. Your power banks must have a clear cell capacity label to be allowed in carry-on luggage.
During your flight, using power banks is strictly prohibited.
Below are the list of limitations on power banks capacity allowed:
Maximum Allowable Quantity per Passenger | Watt-hour (Wh) | Miliampere-hour (mAh) | Remarks |
---|---|---|---|
20 pcs | 0 – 100 | 0 – 20.000 | - |
2 pcs | 101 – 160 | 20.001 – 32.000 | With Garuda Indonesia approval |
NOT ALLOWED | > 160 | > 32.000 | - |
For more information, please contact our call center at 0804 1 807 807 or 021 2351 9999.
The link below is designed to give you an easy access to obtain the latest updates of your missing baggage. Please input your Name and Reference No provided by our baggage representative officer when you reported it, then press the submit button and the system will automatically inform you the latest updates of your baggage status.
Click here to trace your baggage
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