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Garuda Indonesia Sales Office – JAKARTA

Terminal 3 Soekarno Hatta CGK
Address : Jl Prof Sediyatmo, Benda Rt.001/Rw.010 Pajang, Tangerang, Pajang, Benda, Tangerang, Banten 15126
Whatsapp Service : 0811 8 614 614
Operational Hours : Every Day: 24 Hours

 

Sales Office - Borobudur
Address : Jl. Lapangan Banteng Selatan No.1, Pasar Baru Jakarta Pusat, Jakarta 10710
Operational Hours : Mon – Fri : 10.00 – 18.00
Saturday, Sunday & Public Holiday: 10.00 – 18.00

 

Sales Office - Emporium Mall Pluit
Address : Pluit Selatan Raya No.18, Penjaringan, Jakarta Utara 14440
Whatsapp Service : 0811 8 614 614
Operational Hours : Mon – Fri : 10.00 – 18.00
Saturday, Sunday & Public Holiday: 10.00 – 18.00

 

Sales Office - Kota Kasablanka
Address : Jl. Casablanca Raya, Kav.88 Lantai 1 Unit 159, Tebet (Menteng Dalam), Jakarta Selatan 12870
Whatsapp Service : 0811 8 614 614
Operational Hours : Mon – Fri : 10.00 – 19.00
Saturday, Sunday & Public Holiday: 10.00 – 19.00

 

Sales Office -  Living World
Address : Alam Sutra Boulevard No.21, Serpong Utara, Tangerang Selatan 15325
Whatsapp Service : 0811 8 614 614
Operational Hours : Mon – Fri : 10.00 – 18.00
Saturday, Sunday & Public Holiday: 10.00 – 18.00

 

Sales Office - Pondok Indah Mall
Address : Jl. Metro Duta Niaga Blok V, Lantai Dasar 60 B Pondok Indah, Kebayoran Lama, Jakarta Selatan 12310
Whatsapp Service : 0811 8 614 614
Operational Hours : Mon – Fri : 10.00 – 18.00
Saturday, Sunday & Public Holiday: 10.00 – 18.00

 

Sales Office - Senayan City
Address : Jl. Asia Afrika, Lot 19, Tanah abang, Jakarta Pusat 10270
Whatsapp Service : 0811 8 614 614
Operational Hours : Mon – Fri : 10.00 – 18.00
Saturday, Sunday & Public Holiday: 10.00 – 18.00

 

Sales Office - Konsesi Garuda City Center
Address : Prof Sediyatmo, Benda Rt.001/Rw.010 Pajang, Tangerang, Pajang, Benda, Tangerang, Banten 15126
Whatsapp Service : 0811 8 614 614
Operational Hours : Mon – Fri : 08.00 – 16.30
Saturday, Sunday & Public Holiday: Closed

If you’d like to request a refund, you can send an e-mail to e-booking@garuda-indonesia.com by providing information as follows:

  • Name as stated on the passenger’s ticket
  • Ticket numbers
  • All routes
  • Route that you wish to refund
  • Credit or debit card numbers
  • Scanned identity card & credit/debit card

Please note that stipulation of ticket refund  is based on Garuda Indonesia’s regulation for each sub-class.

More information, please contact our 24-hour contact center at 0804 1 807 807 or (021) 2351 9999

If you need online reservation service and call centre outside of our operational hours, you can access them via this page.

 

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