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Garuda Indonesia Sales Office – JAKARTA

Borobudur
Address : Hotel Borobudur Jakarta, Jl. Lapangan Banteng Selatan No. 1, Daerah Khusus Ibukota Jakarta 10710, Indonesia. Click here
Operational Hours (General)
Weekday : 10.00 - 18.00
Weekend / Public Holiday :
Operational Hours (During Ramadhan & Ied'l Fitr)
Weekday :

Everyday 10.00 - 18.00

D-1 Ied'l Fitr: 11.00 - 18.00
Ied'l Fitr: 11.00 - 18.00
D+1 Ied'l Fitr: 11.00 - 18.00

Weekend / Public Holiday : -
No. Telp : 081384744458 (WhatsApp Service)
No. Fax : -

 

Senayan City
Address : Garuda Indonesia Gallery, Mall Senayan City Lt. 6 ,Jl. Asia Afrika Lot. 19 - Jakarta 10270. Click here
Operational Hours (General)
Weekday :  11.00 - 18.00
Weekend / Public Holiday :
Operational Hours (During Ramadhan & Ied'l Fitr)
Weekday :

Everyday: 11.00 - 18.00

D-1 Ied'l Fitr: 11.00 - 18.00
Ied'l Fitr: 12.00 - 18.00
D+1 Ied'l Fitr: 11.00 - 18.00

Weekend / Public Holiday : -
No. Telp : 081246013803 (WhatsApp Service)
No. Fax : -

 

Mall Metropolitan Bekasi
Address : Hotel Horison Bekasi, Mall Metropolitan, Jl. KH. Nur Ali - Bekasi 17148. Click here
Operational Hours (General)
Weekday :  11.00 - 17.00
Weekend / Public Holiday :
Operational Hours (During Ramadhan & Ied'l Fitr)
Weekday :

Everyday: 11.00 - 17.00

D-1 Ied'l Fitr: 11.00 - 17.00
Ied'l Fitr: 11.00 - 17.00
D+1 Ied'l Fitr: 11.00 - 17.00

Weekend / Public Holiday : -
No. Telp : 081291443567 (WhatsApp Service)
No. Fax : -

 

Emporium Mall Pluit
Address : Emporium Pluit Mall, Shopping Unit lantai 1, Jl. Pluit Selatan Raya, Jakarta Utara 14440. Click here
Operational Hours (General)
Weekday :  11.00 - 18.00
Weekend / Public Holiday :
Operational Hours (During Ramadhan & Ied'l Fitr)
Weekday :

Everyday: 11.00 - 18.00

D-1 Ied'l Fitr: 11.00 - 18.00
Ied'l Fitr: 11.00 - 18.00
D+1 Ied'l Fitr: 11.00 - 18.00

Weekend / Public Holiday : -
No. Telp : 081382800826 (WhatsApp Service)
No. Fax : -

 

Kota Kasablanka
Address : Mall Kota Kasablanca, Lantai 1 No 159 , JL Kasablanca Raya Kav 88 Jakarta Selatan. Click here
Operational Hours (General)
Weekday : 11.00 - 18.00
Weekend / Public Holiday :
Operational Hours (During Ramadhan & Ied'l Fitr)
Weekday :

Everyday: 11.00 - 18.00

D-1 Ied'l Fitr: 10.00 - 18.00
Ied'l Fitr: 12.00 - 18.00
D+1 Ied'l Fitr: 10.00 - 18.00

Weekend / Public Holiday : -
No. Telp : 081382140645 (WhatsApp Service)
No. Fax : -

 

Living World
Address : Living World Alam Sutera, 1st Floor Unit 1 - 02, Living World Jalan Alam Sutera Boulevard Kav 21 Serpong Utara - Tangerang Selatan. Click here
Operational Hours (General)
Weekday  : Monday - Friday: 11.00 - 18.00  
Weekend / Public Holiday : Saturday, Sunday & Public Holiday: 11.00 - 18.00
Operational Hours (During Ramadhan & Ied'l Fitr)
Weekday     :

Everyday: 11.00 - 18.00

D-1 Ied'l Fitr: 11.00 - 18.00
Ied'l Fitr: 12.00 - 18.00
D+1 Ied'l Fitr: 11.00 - 18.00

Weekend / Public Holiday : -
No. Telp : 081213988489 (WhatsApp Service)
No. Fax : -

 

Pondok Indah Mall
Address : Pondok Indah Mall, Jl. Metro Duta Niaga Blok V, Lantai Dasar 60 B Pondok Indah, Jakarta Selatan. Click here
Operational Hours (General)
Weekday : 10.00 - 18.00
Weekend / Public Holiday :
Operational Hours (During Ramadhan & Ied'l Fitr)
Weekday :

Everyday: 11.00 - 18.00

D-1 Ied'l Fitr: 11.00 - 18.00
Ied'l Fitr: 12.00 - 18.00
D+1 Ied'l Fitr: 11.00 - 18.00

Weekend / Public Holiday : -
No. Telp : 081210936983 (WhatsApp Service)
No. Fax : -

 

Konsesion
Address : Garuda City Center, Basement Floor, Cengkareng. Click here
Operational Hours (General)
Weekday : 08.00 - 16.00
Weekend / Public Holiday : Closed
Operational Hours (During the Fasting Month)
Weekday : 08.00 - 16.00
Weekend / Public Holiday : Closed
No. Telp : -
No. Fax : -

 

Terminal 3 Soekarno Hatta CGK
Address : Terminal 3 Bandara Soekarno Hatta Cengkareng. Click here
Operational Hours (General)
Weekday : 24 Hours
Weekend / Public Holiday : 24 Hours
Operational Hours (During the Fasting Month)
Weekday : Everyday 24 Hours
Weekend / Public Holiday : -
No. Telp : 082112422650 (WhatsApp Service)
No. Fax : -

 

Regarding the plan to close the sales office permanently, the following are sales offices that will be closed immediately, namely as follows:

  • Sales Office  Kelapa Gading - Effective per 01 November 2020
  • Sales Office PIK (Pantai Indah Kapuk)  - Effective per 01 November 2020
  • Sales Office Mall Puri Indah  - Effective per 01 November 2020
  • Sales Office Mall Bintaro Xchange  - Effective per 03 January 2021
  • Sales Office Bogor  - Effective per 28 December 2020
  • Sales Office Gunung Sahari - Effective per 01 May 2021

Thank you for your support during this time with us.

We Understand You #BecauseYouMatter.

If you’d like to request a refund, you can send an e-mail to e-booking@garuda-indonesia.com by providing information as follows:

  • Name as stated on the passenger’s ticket
  • Ticket numbers
  • All routes
  • Route that you wish to refund
  • Credit or debit card numbers
  • Scanned identity card & credit/debit card

Please note that stipulation of ticket refund  is based on Garuda Indonesia’s regulation for each sub-class.

More information, please contact our 24-hour contact center at 0804 1 807 807 or (021) 2351 9999

If you need online reservation service and call centre outside of our operational hours, you can access them via this page.

 

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