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Garuda Indonesia Sales Office – MEDAN

Monginsidi
Address : Jl. Dr Monginsidi No.59, Monginsidi Square. Click here
Operational Hours (General)
Weekday : Monday - Friday: 08:00 - 17.00
Weekend / Public Holiday : Saturday, Sunday & Public Holidays: 09.00 - 15.00 
24 - 25 December 2020: 09.00-15.00
31 December 2021 - 1 January 2021: 09.00-15.00
Operational Hours (During the Fasting Month)
Weekday : Monday - Friday: 08:00 - 17.00
Weekend / Public Holiday : Saturday, Sunday & National Holiday: 09.00 - 15.00
No. Telp : 081262679877 (WhatsApp Service)
No. Fax : -

 

Grand Ina Hotel
Address : Jl. Balai Kota No.2, Medan. Click here
Operational Hours (General)
Weekday : 08.00 - 16.30
Weekend / Public Holiday : OFF
Operational Hours (During the Fasting Month)
Weekday : 08:30 - 16:00
Weekend / Public Holiday : OFF
No. Telp : -
No. Fax : -

 

Cemara Asri
Address : SPBU H Anif Jalan Cemara, Indra Kasih, Medan Tembung. Click here
Operational Hours (General)
Weekday : Monday-Thursday, 08.00-16.30 Friday, 08.00-17.00
Weekend / Public Holiday : OFF
Operational Hours (During the Fasting Month)
Weekday : 08:30 - 16:00
Weekend / Public Holiday : OFF
No. Telp : -
No. Fax : -
Departure Hall Kualanamo Internasional Airport
Address : Jl. Kualanamu International Airport, Ps. Enam Kuala Namu, Kabupaten Deli Serdang, North Sumatra 20157. Click here
Operational Hours (General)
Weekday :  
Weekend / Public Holiday : Daily 04.30 - 20.00 
Operational Hours (During the Fasting Month)
Weekday : Everyday: 04.30 - 20.00
Weekend / Public Holiday : -
No. Telp : -
No. Fax : -

If you’d like to request a refund, you can send an e-mail to e-booking@garuda-indonesia.com by providing information as follows:

  • Name as stated on the passenger’s ticket
  • Ticket numbers
  • All routes
  • Route that you wish to refund
  • Credit or debit card numbers
  • Scanned identity card & credit/debit card

Please note that stipulation of ticket refund  is based on Garuda Indonesia’s regulation for each sub-class.

More information, please contact our 24-hour contact center at 0804 1 807 807 or (021) 2351 9999

If you need online reservation service and call centre outside of our operational hours, you can access them via this page.

 

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