For safety reasons, you may need to obtain our approval if you need to use electrical/electronic medical equipment on board our flights by informing us prior to your travel. Sometimes you will also need Medical Clearance issued by Garuda Sentra Medika containing health statement from their appointed doctor or flight surgeon. This is all required to ensure that the equipment does not interfere with the aircraft navigation and communication systems. Our cabin crew may require you to turn the medical equipment off if it is suspected to cause interference to the aircraft systems.
You should be familiar with your own medical equipment and are required to know how to operate them as our cabin crew is not trained to operate them. Please inform us at the time of booking if you are traveling with such medical equipment.
If you are deaf or hearing impaired and require special assistance during your journey with us, please let us know at the time of booking.
We have monitors that display flight information for all our passengers, and most gate areas have electronic displays that indicate specific flight information. Please inform our check-in staff if you are deaf or hearing impaired so that we can provide special assistance to you in the event that your flight is delayed, or if the departure gate is changed after you have checked-in.
Approval to use this device on our flights is not required. And as we may not be able to provide inflight power supply on all your flights, you should ensure that the device is self-powered using a gel or dry battery and that the batteries can provide power for at least 150% of the flight time.
Garuda Indonesia accept the use of CPAP Devices as they may be carried on and used by passenger on board an aircraft provided that the following conditions are fulfilled:
Garuda Sentra Medika Travel Clinic:
Telepon: 62-21-4241000 ext. 6136
Garuda Sentra Medika (UGD) 24 Hours:
Telepon: 62-21-4241000 ext. 6103
A passenger traveling with POC has to acquire an approval from Garuda Sentra Medika in form of MEDIF PART 2 as a prior to check-in. In order to get the approval, passenger’s medical record has to be submitted to GSM to be examined. The dimension of the POC device is one that is expected to fit and can be stored under the passenger seat. If the POC is self-powered using a gel or dry battery, passenger must bring batteries to provide power for at least 150% of flight duration. For example, for an expected flight duration of 10 hours, passenger will need to prepare a battery supply for 15 hours. If each battery lasts for 5 hours, passenger have to prepare 3 batteries.
Garuda Indonesia provides wheelchair/ mobility aids service for the passengers (based on request) to move around terminal building (normally from check-in counter to the boarding gate) and access to the aircraft cabin from the gate.
Types of wheelchair services provide
Wheelchairs, mobility aids and assistive devices that are powered by lithium batteries and required for use by passengers will be allowed on board as checked-in baggage. Passengers are requested to inform our Reservations department 48 hours in advance and also alert our check-in staff at the airport.
The general requirements are as follows:
Wheelchairs, mobility aids and assistive devices with non removable battery(ies)
Battery(ies) that cannot be removed from the wheelchair, mobility aid or assistive device:
Wheelchair, mobility aids and assistive devices with removable battery(ies)
Battery(ies) that can be removed from the wheelchair, mobility aid or assistive device:
Note: Please to make advance notification to our local reservations office at least 48 hours before scheduled departure.
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