Terms and Conditions:
- Booking period : 26 – 31 March 2021
- Travel period : 26 March 2021 – 15 March 2022
- The ticket issued on Fly Garuda App (version 5.2.3 onwards for Android and version 5.2.4 onwards for iOS) and www.garuda-indonesia.com.
- Insert GOTF promo code when selecting the flight schedule.
- The ticket must be issued at least 14 days before the flight. If the passenger has more than one schedule, the day is counted from the first flight.
- Special fares applied for selected domestic routes.
- Customers who purchase a ticket with less than 14 days before the flight are still eligible for bank discount based on the terms and conditions applied.
- An additional discount from BCA applied to all domestic routes (see bank discount mechanism).
- Applied for one way and returns ticket.
- Blackout dates applied.
- The stipulation of penalty for refund, reissued, and reschedule is based on Garuda Indonesia’s regulation for each sub-class.
- For the refund process, customers can visit Garuda Indonesia sales office or send an email to e-booking@garuda-indonesia.com
- For the convenience of rescheduling and reissued, customers can call Garuda Indonesia Contact Center at 0804 1 807 807 or 021 2351 9999, or live chat.
- The stipulation of ticket reschedules and reissued outside the promo period, the ticket discounted fare will be upsell based on the published fare.
FAMILY SEAT DISCOUNT PROGRAM
- Insert promo code GOTFFAM when selecting the flight schedule.
- Booking period : 26 – 31 March 2021
- Travel period : 26 April 2021 – 15 March 2022
- All passengers must be in one family card with the same flight.
- An infant (under 2 years old) is not counted as one passenger.
- For Business Class is only permitted consist of 2 (two) pax traveling together in one booking code.
- For Economy Class is only permitted consist of 3 (three) pax traveling together in one booking code.
- The passengers must show copy of valid family card during check in the airport.
- The passengers are not permitted city check in and self-check in.
- All passengers with Family Seat ticket program will seat next to each other (without physical distancing), but the seat position inside the aircraft will be decided by the airline.
- Penalty stipulation:
- Changes:
- Permitted if all passenger changes the schedule together in one booking code.
- When total pax is reduced, all tickets must be refunded and issue new ticket with applicable published fares.
- Change's fee refers to class used.
- VAT 10% (PPn) applied for changes fee.
- Refund:
- Permitted with conditions all pax refund the ticket together in one booking code.
- When total pax is reduced, all tickets must be refunded.
- Cancelation fee refers to class used.
- VAT 10% (PPn) applied for cancelation fee.
- Changes:
FREE RAPID ANTIGEN TEST PROGRAM
- Free Rapid Test Antigen voucher is only valid for 1 passenger per ticket
- Purchase and flight period until 31 March 2021.
- Valid for all domestic flight routes.
- Not valid for infant tickets (child with age under 2 years old) and redemption miles tickets.
- Booking codes cannot be combined with ticket segmentation redemption miles.
Example: Jakarta - Denpasar with X class and Denpasar - Jakarta with Y class is made in a separate booking code (Passenger Name Reservation). - Only valid for newly issued tickets & not valid for re-issued tickets.
- Not valid for domestic routes that are connecting routes/transit on international route tickets, for example; Surabaya to Singapore via Jakarta, Jakarta to Sydney via Denpasar
- Refund, reissued and reschedule conditions for flight tickets apply as per the applicable Garuda Indonesia rules according to the respective ticket sub-class